Minal Shah, ITIL

Glendale, CA adhini@r.postjobfree.com 714-***-****

Compliance Analyst Lead / Senior Compliance Specialist

Cyber Security Cross-Functional Collaboration Multi-Factor Authentication X

Compliance Analyst Lead and Senior Compliance Specialist with experience leading and producing rigorous and effective IT domestic and global compliance processes and practices in large scale enterprise environments, primarily for the Walt Disney Company. Selected for the ESPN SOX audit program in Mexico City while at Disney Interactive Media.

Expertise in cyber security governance, audits, compliance, process improvement, Sarbanes-Oxley (SOX), European Privacy Laws (GDPR), and customer relationships. Ability to forge meaningful stakeholder relationships and collaborations. Earned an ITIL Foundation certification. Gold member of the Information Security Audit and Control Association (ISACA).

CORE COMPETENCIES

Global Team Leadership Quality Assurance / Control IT Compliance Business Analysis Licensing IT Security Operations Audit Compliance Privacy and Risk Compliance Customer Support Process Improvement Financial Systems Project Management SOX Safe Harbor GDPR ITIL Requirements Comparison Testing Strategies

PROFESSIONAL EXPERIENCE

THE WALT DISNEY COMPANY Glendale, CA 2010 – 2019

Compliance Specialist, Disney Parks, Experiences, and Products, Inc. 2018 – 2019

Supervised one compliance contractor. Conducted monthly and annual reviews of the Insight and Invision financial systems application access to verify SOX compliance. Regularly reviewed online product, application, and digital media center administrator access to comply with Safe Harbor.

Drove user recertification with non-company specific domain names for Safe Harbor conformity and reconciled termed employees with Insight application access as part of adhering to SOX rules.

Processed access extracts for licensee newsletters and applied the bounce back Safe Harbor user control.

Prepared evidence of proper Safe Harbor and SOX compliance on internal and external audits.

Contributed to the annual audit automation tool project by developing requirement documents, performing testing, and documenting audits.

Transitioned licensing to a licensing division by collaborating with the impacted areas, streamlining processes, and participating in management meetings while handling MOSA inventory outsourcing.

Senior Compliance Analyst – Cyber Security, Disney Interactive Media 2017 – 2018

Managed internal and external audit client relationships involving IT security and audit compliance in Disney consumer products licensing. Supervised compliance with Sarbanes Oxley and European Privacy Laws in support of Disney licensing. Performed application access control reviews and oversaw automation efforts for application audit controls.

$60,000 in annual savings generated by partnering with development to automate work outsourced to India resulting in canceling India outsourcing company contract and managed relationships with internal and external SOX auditors.

Reviewed elevated access each month for 12 licensing applications

Audited all the control for NCS application related to linear ad sales.

Stepped up during reorganizations and layoffs to work in multiple capacities.

Selected for the ESPN guest management SOX audit program in Mexico City.

Senior Compliance Analyst – Information Technology, Disney Consumer Products 2010 – 2017

Managed four to five staff in the US and offshore in India and Argentina. Served as a senior lead creating a center promoting proactive and total compliance with SOX, European privacy laws, PCI, and Disney requirements across consumer products applications. Supervised the access control performance for a dozen licensing systems.

$100,000 per year saved by outsourcing a portion of compliance work to a team in India.

Led internal and external SOX audit client relationships relating to enterprise business systems IT audit compliance.

Partnered with a global team to review control work completed by Argentina and India team members.

Received valuable cross training in payment card industry compliance for The Disney Store.

Assisted in timely problem resolution by illustrating problems and providing feedback to the development team.

Contributed to automating SOX on the ABC capital project.

BANK OF AMERICA Los Angeles, CA 2010

IT Business Analyst – SMCI Data Management Operations

Recruited to assist data management operations with a migration of accounts from the Merrill Lynch System (Citrix Application Web Portal – EDS, CARTS) to the Bank of America platform (Client Data Operations Tool Portal).

Mapped corporate entity hierarchies.

Maintained Merrill Lynch CPW Reports and updated the corporate legal entity/fund.

Collaborated with technical teams and business users for support and performed company research and analysis.

THE WALT DISNEY COMPANY Glendale, CA 2007 – 2009

SMCI Contract Compliance/Business Analyst – DCP Application Access and Controls

Provided access controls for all licensing applications for the largest licensor in the world. Followed Disney standards on SOX and European Safe Harbor regulations. Forged positive relationships with auditors. Created Disney Express accounts and triaged password issues.

Set up new licensees and third parties while authorizing business partners to DCP supported access applications by collaborating with global IT partners.

Satisfied the requirements of external auditors by remediating control failures and establishing SOX discipline.

Expanded the control framework to include all the licensing applications including Safe Harbor rules.

Monitored service center queues, triaged requests, and diagnosed problems by acknowledging tickets, troubleshooting issues, and resolving obstacles.

WYNNE SYSTEMS (Subsidiary of United Rental Corp.), Irvine, CA 2006 – 2007

Support/Quality Assurance Analyst

Tested new versions of software applications. Supported SQL and AS400 applications. Generated client requested reports on the SQL database. Trained end users on client applications running on AS400. Worked with and supported the development team on related QA functions. Assisted in management of client requests and software application issues.

Designed and guided test strategies and created test plans, scenarios, cases, and defect reports as well as traceability matrixes and exit criteria for every application release and enhancement.

Supported the development team on related QA functions.

THE WALT DISNEY COMPANY Burbank, CA 2005 – 2006

Support Analyst – Information Technology, Shared Application Services, Disney Consumer Products

Assisted global support operations with day-to-day end user support for licensing front end systems such as disneyconsumerproducts.com, artwork catalog, online product approval, and other systems.

TECHNOLOGIES

IT Compliance Business Analysis IT Security Operations Audit Compliance Privacy and Risk Compliance Customer Support Process Improvement Financial Systems Project Management SOX GDPR ITIL

EDUCATION & PROFESSONAL DEVELOPMENT

Associate of Arts, Saddleback College

Bachelor of Science, Business Administration, Computer Information Systems Coursework at

California State Polytechnic University

Certifications: ITIL Version 3 Foundation Certified

ISACA Training: Week Fundamentals of IS Audit & Assurance Advancing Your IT Auditing Skills Certified Information Systems Auditor (CISA) ISACA LA Chapter Spring Conferences

Information Security Audit and Control Association (ISACA), Gold Member

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