Implementation Project Specialist
Resume:
Jessica Libert
**** ********* ******* **** ********, NJ
***************@*****.***
Education
College of Staten Island, Staten Island, NY
Bachelor of Science: Sociology August 2008 - May 2013
Work Experience
Fiserv, Parsippany, NJ
Implementation Project Specialist September 2018 – Present
Providing continuous project feedback and status updates to key partners.
Developing project plans and related task lists as necessary, update plans accordingly.
Working with clients to figure out parameter settings and key parameters into proprietary databases.
Running multiple implementation tasks with other internal groups to ensure project completion.
Cultivating client relationships and handling expectations with respect to live dates and other key timelines.
Maintaining accurate and complete documentation and procedures identified throughout the project relating to new product/feature functionality.
Mid America Apartments, Raleigh, NC February 2018 – April 2018
Leasing Consultant
Answering customer phone calls, e-mails, questions and inquiries
Taking appropriate payments
Maintaining detailed records and ordering supplies
Selling and cross selling products
Meeting Sales Goals
North State Bank, Raleigh, NC December 2016 – January 2018
Teller
Handling customer transactions, addressing customer concerns, providing phone and online support
Balancing and maintaining cash drawer, vault, and ATM
Maintaining detailed records, ordering supplies, completing monthly and quarterly audits
Ensuring compliance with Federal banking regulations
Opening and closing customer bank accounts
Evaluate incoming and outgoing wires.
TD Bank, Staten Island, NY January 2015 - October 2016
Teller II
Handling customer transactions, addressing customer concerns, providing phone and online support
Balancing and maintaining cash drawer, vault, and ATM
Maintaining detailed records, ordering supplies, completing monthly and quarterly audits
Ensuring compliance with Federal banking regulations
Cross-selling bank products, addressing customer surveys, publicizing service and product promotions
Peoples United Bank, Staten Island, NY May 2014 - August 2014
Customer Service Associate
Handling customer transactions, addressing customer concerns, providing phone and online support
Balancing and maintaining cash drawer, vault, and ATM
Maintaining detailed records, ordering supplies, completing monthly and quarterly audits
Ensuring compliance with Federal banking regulations
Cross-selling bank products, publicizing service and product promotions
Barnes and Noble, Staten Island, NY June 2011 - May 2014
Head Cashier
Providing customer service, handling customer transactions, and providing phone support
Training new employees, supervising cashiers, balancing registers and the vault
Arrange product displays, and positioned point of sale product promotions
Maintaining detailed records, ordering supplies, and addressing sales reports
Sustaining extensive product knowledge, and publicizing product promotions
Skills
Multitasking
Microsoft Office
Excel
Microsoft Teams
Cash Handling
Inventory Management
Phone Etiquette
Customer Service
Math Application
Problem Solving
E-mail Support
Time Management
Ordering Supplies
Filing
Training
Auditing
Sales
Risk
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