Manager Support

Andrea Chacin

cell: 832-***-****

email: ******.******.*@*****.***

linked-in: https://www.linkedin.com/in/andrea-chac%C3%ADn-79832461/ WORK EXPERIENCE

Manager Business Analysis 1 + year

IT&S - Compliance – International Banking - Bank of Nova Scotia – Toronto, ON Business Analysis Manager for the implementation of complex tactical and strategic technology solutions in International Banking between the following compliance programs: Anti-Money Laundering, Anti-Terrorism Financing (AML/ATF), Common Reporting Standard (CRS), and US Foreign Account Tax Compliance Act (FATCA).

● Collaborate with the different business units to understand and compile requirements for the confection of final FRDs

● Communicate project plan to, and align technology teams to ensure the compliance of project commitments both on time and on budget

● Create and deliver project status reports, change and risk management, constrains, finances, escalation, and organizational readiness to support the project & PM, and maintain stakeholders informed throughout the project lifecycle

● Fostered a hybrid project management methodology of Scrum and Waterfall to ensure integrity, engagement, and alignment

● Create detailed and comprehensive work packages, which included: project plan, kick off, RAID, dashboard, change management report, guidelines, and support document, to ensure optimal execution of the project

● Provide business with process improvement opportunities/successful system technology tools and solutions when identified in another other program

Workload Coordinator // Locates and Maintenance Specialist 5 Years Work Management Center– Central and Regional Operations – Enbridge Gas Distribution – Toronto, ON

● Support most teams including integrity, asset management, and compliance by providing a detailed overview of pipelines on an ad hoc basis

● Support day to day operations by responding to emergency customer safety & compliance calls, ensuring work orders are created in a timely manner and accurately. Creation of work requests included: inspections cut-off at main & meter removals, alterations, below ground & above ground repairs, reconnects and service relays

● Support and coordinate field operators by obtaining and delivering records as well as field data

● Manage creation and system mitigation of emergency underground leaks as well as support field maintenance crews by attending to their same day requests

● Manage and support the migration of the operation’s emergency paging system to a new application (OnPage), supported during testing and change management phases

● Manage communication with stakeholders including customers, EGD field crews and supervisors to ensure smooth execution of maintenance work for all areas of service

● Manage the flow of day-to-day customer operations & troubleshot escalated customer and safety issues

● Promote and operate with integrity, safety, and respect both in and outside of work

● Responsible for foreseeing locate and permit orders on an end to end basis in all service areas Family Reunification and Support Specialist 1.5 Years The Family Center, Edmonton, AB

2

resume: a.d.c.2019

As past of the Family center, which supports more than 3,000 families every year, I worked closely in helping these families navigate through change, raise healthy children, develop strong and healthy relationships, and heal from trauma.

● Develope, adapt and implement achievement plans for parents whose children were intercepted by Children Services and worked together towards reunification

● Develope, adapt and implement routines for the children under care with a time frame and constant adjustments depending on progress

● Plan and manage the household’s budget. Recorded all expenses and reported monthly account balances to supervisor

● Responsible for ensuring that the children’s needs were met, transporting them to appointments, school, etc.

● Responsible for writing detailed reports regarding each child's development in the house and according to the original plan

● Confection reports on a daily basis regarding each day's events Cultural Ambassador 9 Months

Spanish Ministry of Education – Madrid, Spain

The Spanish Ministry of Educations brings over 2000 ambassadors from North America every year to provide cultural exchange in schools all over the country, I was able to participate in this amazing opportunity for 9 months

● Create and deliver projects for spanish students of english to learn about Canada and its culture

● Plan and facilitate field trips to countries such as Ireland and Italy for students with the english department

● Work with the english department of the school to create different extracurricular activities for the students to develop a better knowledge of the english language, and the north American culture EDUCATION

● B.A.c Psychology Major, Economics Minor -

University of Alberta

● International Project Management Certification

University of Toronto

● PSM I

AWARDS / GRANTS / CERTIFICATIONS

● Study Abroad Program- University of Alberta

(2009-2010)

● Alberta & Canada Grant 2007-2008

● Certified Scrum Master Professional I

● International Project Management Certification

VOLUNTEER WORK

● Enbridge Ride to conquer cancer- Volunteer Ontar

● Scotiabank United Way Rat Race- Toronto 2019

● Junior Achievement –Diversity in Action (Grade

6 Classroom) – Our Business World (Grade 5

Classroom) – Scarborough (2013-2014)

● Spanish Red Cross – Madrid (2012)

References available upon request

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