Manager Assistant

ANTONIO ALICEA, CMP

**** * ******** ***** • Merritt Island, FL • 267-***-**** • ***********@*******.***

QUALIFICATIONS

Twenty years of leadership experience in the hospitality industry service

Extensive knowledge of contractual agreements

Strong problem-solving skills and effective decision making skills to keep property moving towards achieving goals

Strong customer and associate relations skills

Ability to execute against the strategy; drive results

Effective conflict and change management skills and coaching/developing skills

Ability to manage effectively in a union environment

Strong understanding of the impact of department's operation on the overall hotel financial goals and objectives; manage to achieve or exceed budgeted goals

Solicit associate feedback, utilize an "open door" policy and review associate satisfaction results to identify and address problems or concerns

Bilingual in both Spanish and English language, verbal and written communication

EXPERIENCE

Delaware North / Kennedy Space Center Visitor Complex, Merritt Island, FL

Director of Food & Beverage, 3/2020 – 9/2020

Managed all Food & Beverage related areas including Culinary, Events, and Food & Beverage outlets throughout the complex consisting of 7 Department Managers, 3 supervisors and over 100 associates

Philadelphia Marriott Downtown, Philadelphia, PA

Director of Food & Beverage Operations and Event Management, 11/2011 – 2/2020

Managed all Food & Beverage related areas including Culinary, Event Management, Restaurant, Lounge, and Room Service consisting of 29 managers, 8 supervisors, and over 200 associates

Researched and analyzed new products, pricing and services of competitions

Ensured all departments were apprised of all groups that would impact property operations

Worked with direct reports to review scheduled events and troubleshoot potential challenges/conflicts

Led the execution of brand service initiatives in all areas of Food & Beverage

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Orlando World Center Marriott, Orlando, FL

Director of Event Management, 04/2006 – 11/2011

Managed the Event Management Department including Event Planning, Event Services, Banquets, and Event Technology consisting of 22 managers, 30 supervisors and over 300 associates at a property with 450,000 square feet of flexible event space and 2000 guest rooms

Coordinated the complete renovation and expansion of the convention space including Cypress Ballroom, the nation’s largest pillar free ballroom

Led the Event Team in 2008 through a record breaking $58.5 million in total revenue

Breakthrough Leadership Coach

Director of Event Operations, 04/2004 – 04/2006

Managed all operational departments on the convention floor including Banquets, Event Services, Event Technology and Shipping generating over $48 million in event revenue

Coordinated all projects involving capital resources used by the department

Communicated to ensure leadership was aware of significant groups which would affect property operations

Consulted with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions

Director of Convention Operations, 08/2000 – 04/2004

Managed the Event Service and Shipping departments consisting of 5 managers, 14 supervisors and 60 associates.

Met with Event Operation Managers to review scheduled events and troubleshoot potential problems/conflict.

Worked closely with Director of Catering Operations to ensure successful customer events.

Additional roles in hospitality management: Banquet Manager, 1997 – 2000; Assistant Banquet Maitre’d, Coffee Break Manager, 1996-1997; Assistant Banquet Maitre’d, Banquet Beverage Manager, 1996; Banquet Captain, 1993-1996

HIGHLIGHTED ACHIEVEMENTS

Manager of the Fourth Quarter in 1998

Manager of the First Quarter in 2004

Event Operations Training Facilitator since 2004

Received “Mustang Team” Award for Event Management in 2008

Breakthrough Leadership Champion since 2010

Certified Meeting Professional since 2011

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