Customer Care Staff
Resume:
Samson J
Customer Support
******.******@*****.*** (984-***-**** #9 Rajagopal Street, Rajaji Road, West Tambaram. Chennai, Tamilnadu, 600045
CAREER OBJECTIVE
Adaptable professional with 8 years of experience and a proven knowledge of customer communications, customer needs assessment, and customer satisfaction. Aiming to leverage my skills to successfully fill the Customer Support role at your company.
EXPERIENCE
Operations Executive
Forza Enterprises Pvt Ltd, Chennai, Tamil Nadu / Oct 2019 - Present
•Manage staff, preparing work schedules and assigning specific duties.
•Perform floor work, such as greeting or assisting customers, or taking inventory.
•Email and phone communications with clients & customers.
•Taking bookings from client's and providing our services.
•Address the customer's feedback.
Branch Incharge
Hebron Transports, Chennai, Tamil Nadu / Dec 2018 - Sep 2019
•Direct activities related to dispatching, routing, and tracking.
•Plan, organize and manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements.
•Direct investigations to verify and resolve customer Complaints.
•Serve as contact persons for all workers within assigned territories.
•Collaborate with other managers and staff members in order to formulate and implement policies, procedures, goals, and objectives.
•Monitor operations to ensure that staff members comply with administrative policies and procedures, safety rules, and government regulations.
•Direct activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
•Conduct investigations in cooperation with government agencies to determine causes of transportation accidents and to improve safety procedures.
•Compiling, coding, categorizing, calculating, tabulating, auditing, verifying information data.
Branch Executive
Parveen Travels Pvt Limited, Chennai, Tamil Nadu / Jun 2016 - Nov 2018
•Direct investigations to verify and resolve customer complaints.
•Collaborate with other managers and staff members in order to formulate and implement policies, procedures, goals, and objectives.
•Monitor spending to ensure that expenses are consistent with approved budgets.
•Direct activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
•Supervise workers assigning tariff classifications and preparing billing.
•Direct activities related to dispatching, routing, and tracking transportation vehicles.
•Plan, organize, and manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements.
•Ensure to receive all phone calls from drivers any hour in the day.
Branch Incharge
Hebron Transports, Chennai, Tamil Nadu / Mar 2014 - May 2016
•Direct investigations to verify and resolve customer complaints.
•Direct activities related to dispatching, routing, and tracking.
•Customer care support answering more than 200 calls a day.
•Conduct investigations in cooperation with government agencies to determine the causes of transportation accidents and to improve safety procedures.
•Monitor operations to ensure that staff members comply with administrative policies and procedures, safety rules, and government regulations.
•Review driver's hours properly and submit apt timecards to payroll.
•Review and arrange all transportation paperwork inclusive of driver logs, DVIR's, trip reports, and invoices.
Customer Support
Fast Track Call Taxi Pvt Ltd., Chennai, Tamil Nadu / Aug 2013 - Jan 2014
•Answer customer phone calls.
•Place phone orders accurately into the computer and by phone.
•Monitor orders and relay information, pleasantly, to drivers and customers.
•Handle complaints with ease and see tasks through to completion.
•Communicate clearly with a pleasant, helpful tone.
•Handle customer calls and complaints in the best interest of the customer and the company.
EDUCATION
Tamil Nadu Open University
Chennai, Tamilnadu
Bachelor of Arts (B.A.) English (Dec 2019)
St Joseph's Technical Institute.
Chennai, Tamil Nadu
Draughtsman Mechanical Drawing (Jul 2012)
ADDITIONAL SKILLS
Communication.
Computer skills.
Customer service.
Management skills.
Problem-solving.
Time management.
Active listening.
Interpersonal skills.
Contact this candidate