IT / Logistics Professional -- Denver, CO
Resume:
About
Experienced and professional I.T. Manager with over 16 years of I.T. and Diagnostic experience and over 12 years of Team and Case Management experience. Familiar and adept in working with a substantial number of computer software programs and business transformation systems. William shines in translating confusing technology into easy to digest and understandable concepts.
Has a strong reputation among peers and leaders for achieving on-time and under-budget on every project assigned. Often praised for the ability to simplify even the most complicated tasks. William has a strong passion for all this technologically driven especially when they involve people.
Contact
PHONE:
LOCATION:
Denver, CO
EMAIL:
adhiho@r.postjobfree.com
SKILLS/HOBBIES
Teaching/Learning/Educating/
Electronic Troubleshooting/Help Desk
Graphic Design/Editing
Typing/Proofreading: 125+ WPM
Photography/Drone Piloting
Building/VR/Manga
PROGRAMS/SOFTWARE
Windows XP, 7, Vista, 8 and 10
Microsoft Word, Access, Excel
Adobe Photoshop, Premiere,
HTML/CSS,
EDUCATION
SUNY Suffolk & Albany (Brentwood & Albany, NY) 2007-2010
B.S. Information Technology – 4.0 GPA Honors
Magna Cum Laude – President’s List
Adelphi University (Garden City, NY) 2006-2007
Biology/Nursing – 3.8 GPA
WORK EXPERIENCE
Tetra Tech – I.T. Manager
May 2019 – Present (Maitland, FL)
-Responsible for all I.T. and logistics needs in the Orlando office
-Reduced workstation production costs by 45%
-Authored all scopes of practice for I.T. and logistics department
-Reduced shipping costs by 15% and transit wait times by 1 full day
-Trained new hires with H.R. while conducting on-boarding process across various systems, software packages and hardware configurations
-Assisted international staff globally with all electronic needs and services
-Assigned help desk technicians to projects and appropriate tickets
-Designed/printed/maintained company badges and vinyl logos for various state projects and employees
Charter Communications – Field Service Technician
June 2018 – May 2019 (Orlando, FL)
-Diagnose, repair and replace various telecommunication devices in small businesses/customer's homes
-Awarded top bonus each quarter for ticket success rate
-Assigned inexperienced, high-profile and corporate clients
-Utilized deep knowledge of operating systems, applications and hardware for user-end troubleshooting
-Provide tier 2 and above support via phone, video conference and remote access paths
Greenway Health – I.T. & Logistics Coordinator
May 2015 – May 2018 (Lake Mary, FL)
-Provide on-boarding services for new hires including workstation preparation, badge creation and other various systems
-Managed logistics department for all shipping, receiving and processing
-Managed mail system, physical billing and month-end reports
-Authored all scopes of practice for logistics and mailing protocols
-Managed 6 medical complexes I.T., logistic and technology training needs
Previous experience from 2003-2015:
ProSource Technology (Case Manager, on-site I.T. 2.5 years)
The UPS Store (Store Manager, 4.5 years)
Circuit City (Firedog Manager, 5.5 years)
REFERRALS AVAILABLE UPON REQUEST
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