Sales Representative Customer Care
Resume:
Lawrence Thomas
More than ** years of experience in Management with strong attention to detail and exemplary skills in Quality and Compliance, Care Management and Escalations. Assisted in launching Nationwide Diversity and Inclusions with the Senior Management team for the year of 2020.
202 Prairie Heights DR
Verona, WI 53593 Apt 313
*****************@*****.***
EXPERIENCE
MTM, Inc (Work from Home) — Escalations Supervisor
December, 2017- PRESENT
* Coached customer care representatives daily
* Interacted with 191 plan/client executives ensuring contract expectations are exceeded pertaining to State guidelines
* Provide resolutions to executive and plan issues
* Coordination of care management services
* Ensure HIPAA and workplace compliance are adhered.
* Perform quality management tasks pertaining to compliance/ complaints filed by members and client executives.
Allstop, Inc (Lodi, WI) — Management
February 2013 - December 2017
* Oversee daily operations and appropriate staffing levels
* Direct and coordinate activities pertaining to pricing, sale, and distribution of product.
* Prepared and directed staff and assigned to daily roles/tasks
* Establish and implement departmental policies and goals
* Regulated and ensured deposits of daily/weekly profits
Byrnes Electrical Specialist— Customer Sales Representative
September 2012 - January 2013
* Recommend products to customers based on inquiry
* Created exceptional report with customers
* Cold called perspective customers to ensure quotas met
Projects
Diversity and Inclusion - MTM,Inc
Worked closely with Senior management to spread Diversity and Inclusions awareness company wide utilizing multiple avenues.
SKILLS
* Exceptional customer service
* Quality/Compliance expert
* 50 Typing WPM
* Exceptional escalations skills
* Exceeding service agreements
* Expertise in staff handling
* Problem solving ability
* Staff retainment
* Performance management
* Time and stress management
* Active listening
AWARDS
Diversity/Inclusions Champ
Education
Mount Horeb Highschool, Mount Horeb — Diploma
Sept 2001 - June 2005
Worked with teachers and students to create cross country dinner fund
Sophomore debate club
Kaplan University— Online
Sept 2007- Dec 2007
REFERENCES
Asha Green
Trainer
MTM,Inc
Work from home
Madison, WI 53703
Phone: 608-***-****
E-mail:***********@*****.***
Austin Wright
Customer Service Manager
Paragon Development Systems
Work from home
Madison, WI 53701
Phone: 608-***-****
E-mail: ******.*******@*****.***
Christopher Volden
General Manager
Allstop, Inc
4905 Co Hwy V
Deforest, WI 53532
Phone: 608-***-****
Business Phone: 608-***-****
E-mail:************@*****.***
Employment verification (MTM,Inc) - 636-***-****
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