Treausry Analyst

ASHLEY SCOTLAND

Charlotte, NC ***** Phone: 864-***-**** ***********@*****.***

SOLUTION SPECIALIST - TEAM LEADER

A self-managed and result-oriented Solution Specialist/Service Officer with over three years of experience in Project Management, Administration, Training/Development, Customer Service, Collections, Crew Supervision, Technical Support, and Client Relations. Experienced in managing large teams of employees and motivating them to reach and exceed company and personal goals. Proven ability to identify business opportunities and provide the management and technical expertise to representatives to achieve targets.

Strategic manager with strong interpersonal, communication, problem solving and decision making skills. Ability to establish and maintain strong alliances, lead and motivate teams, drive projects to successful completion, convey complex technical requirements/data, exceed customer expectations and achieve fiscal bottom-line results.

Expertise Highlights

Communications

Customer Service Management

Teambuilding & Training

Management Support

Complaint Handling & Resolution

Data Analyst/Reporting

Front-End Supervision

Microsoft Office

Floor Support

Troubleshooting skill

Professional Experience

A C N, INC. - CONCORD, NC

Treasury Analyst, 2019-Current

Responsibilities:

Monitor daily cash position and transfer funds as required.

Execute payments including wire transfers and FX transactions.

Europe cash forecast

Administer and manage user roles on various banking platforms.

Positive pay authorizations for the US and Canada

Assist with month end accounting reports

Work closely with accounts payable, accounts receivable, payroll and tax area.

In charge of A C N cash café deposits.

AR check deposits via direct desktop platform, and credit card payments.

Internal inquiries related to checks, ACHs and payments in general.

Treasury mailbox review.

Europe payroll funding.

Driving operational improvements.

Participate in Treasury projects assigned.

INFINISOURCE - CHARLOTTE, NC

Treasury Manager (Promoted), 2018-2019

Responsibilities:

Verify and approve new client setups meet agreed upon guidelines.

Perform research, analysis, and resolution of account issues through the use of various types of reports from multiple sources to present the end-to-end process of a transaction, verify cash balances, and reconciling.

Daily/monthly prepare a transaction level reconciliation for month end out of balances.

Post and submit daily reversals through bank website and generate debit entries through proprietary tool.

Daily download of multiple reports to create daily recon for ACH transactions for hundreds of clients and thousands of transactions. Daily processing to ensure ACH and returns filed are processed accordingly.

Daily monitor of bank balances to insure sufficient balances are maintained in bank account and make necessary transfers.

Draft and process payments for benefit invoices.

Directly support a team of four as well as supporting all of Treasury.

Process employee reviews and action plans.

Utilize online banking portals for multiple banks.

Liaison for the V.P. of Treasury with various groups.

Process financial reviews for all clients on the payroll service to uphold banking service agreement.

Aid with quarterly and annual audits.

Treasury II Reconciliation Specialist, 2017-2018

Responsibilities:

Verify and approve new client setups meet agreed upon guidelines.

Perform research, analysis, and resolution of account issues through the use of various types of reports from multiple sources to present the end-to-end process of a transaction, verify cash balances, and reconciling.

Daily/monthly prepare a transaction level reconciliation for month end out of balances.

Post and submit daily reversals through bank website and generate debit entries through proprietary tool.

Daily download of multiple reports to create daily recon for ACH transactions for hundreds of clients and thousands of transactions. Daily processing to ensure ACH and returns filed are processed accordingly.

Daily monitor of bank balances to insure sufficient balances are maintained in bank account and make necessary transfers.

WELLS FARGO - CHARLOTTE, NC

Treasury Client Service Officer, 2015-2017

Responsibilities:

Provide support in new product development and enhancement activities.

Research ACH and wire transactions; submit cash orders and coin order by the request of the customer.

Assisting customers with reconciling their accounts for month and year end reporting.

Provide support and details on NSF items.

Provides exceptional customer service by meeting all customer demands; generally resolves problems independently and in a timely fashion.

Identify and develop new business opportunities with client contacts and process improvements to enhance service efficiency and effectiveness.

Utilize effective problem solving and time management skills in client service operations.

Attend educational trainings and workshops for professional growth.

Effectively communicate as a liaison between customer and internal partners; make frequent client calls and visits to strengthen client relationships.

Perform daily task of entry level troubleshooting Wells Fargo Online treasury portal.

Perform research in response to client services and client inquiries regarding treasury products and processing.

Process all required functions in accordance with regulatory compliance guidelines.

Support and service a commercial portfolio between 30-40 customers.

Present service consultations of treasury products for customers.

Assist with new hire job shadowing.

CERTUSBANK- GREENVILLE, SC

2013 to 2015

Treasury Solution Specialist/Deposit Specialist

Responsibilities:

Assessed customer information and suggested appropriate treasury products and service solutions.

Provided exceptional customer service by meeting all customer demands; generally resolved problems independently.

Performed a broad range of tasks varying complexity and scope, such as reviewing remote deposits, card management/entry fraud management, create DVD statements

Performed daily Treasury servicing tasks such as technical support for treasury online banking, processing currency orders and shipments via Brinks, reviewing and completing implementation for new clients, and reviewing and submitting wires via Wirexchange and SunTrust

Reviewed reports for data entry errors and/or unauthorized transactions and made the necessary adjustments and/or corrections.

Reviewed and processed rejected and exception items including ACH processing.

Performed research in response to client services and client inquiries regarding treasury products and processing.

Processed all required functions in accordance with regulatory compliance guidelines.

Discreet and confidential with all customer contact and documentation.

Experienced in creating and submitting NACHA files.

Familiar with utilizing the Fiserv network

Education

T.L. HANNA HIGH SCHOOL

ANDERSON, SC

HIGH SCHOOL DIPOLMA

2007

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