Desktop Support Manager
Resume:
EXPERIENCE SUMMARY:
Associate Degree in Network Systems Administration
* ***** ** ******, ************ and Maintenance of PC Equipment and Peripherals
* ***** ** ***** ******* and RSA Token Coordinator
5 years on Help Desk and Desktop Support Level II
2 Years as Individual Computer Consultant and Software Teaching
EDUCATION:
Associates Degree, Network Systems Administration, ITT Technical Institute, GPA 4.5 - Houston, Texas
High School Diploma/GED, Houston Community College - Houston, Texas
CERTIFICATIONS:
Applied Science in Network Systems Administration Certification, ITT Technical Institute - Houston, Texas
COMPUTER SKILLS:
Service Now Administration
Asset Management / ITIL Ticketing System
Active Directory Management
Desktop Publishing Software (InDesign, etc.)
Email Software (Outlook, Thunderbird, etc.)
Graphics or Drawing Software (Photoshop, etc.)
Internet Browser (Internet Explorer, Firefox, etc.)
Networking or Lan Software (Cisco, etc.)
Peripheral Devices (Scanners, Printers, etc.)
Personal Computers
Presentation Software (PowerPoint, Flash, etc.)
Spreadsheet Software (Calk, Excel, etc.)
Utility Software (Virus, File Compression, etc.)
Web Design Software (Rapid Weaver, etc.)
Word Processing Software (MS Word, WordPerfect, etc.)
ADDITIONAL COMPUTER SKILLS:
Page Maker, In Design, Corel Draw, Quark Xpress, Camtasia 8, Audacity, Cubase, Windows 10, Ubuntu, PC Compatibles, Scanners, Printers, Audio Interfaces, USB, Memory Cards, Flash Stick, Visual Basic, Skype, Marco Polo, etc.
LANGUAGE SKILLS:
Spanish - Excellent (Read, Write, Speak)
English - Good (Read, Write, Speak)
ADDITIONAL SKILLS:
Installation, Maintenance and Troubleshooting of PC/Laptops Systems, Onboarding-Offboarding Coordination, ITIL and ITSM Software Ticketing Systems Management, Proficient in Servicenow Software and familiar with Remedy Ticketing Systems
WORK EXPERIENCE:
12/18-to Date
Desktop Support and Training for Individuals
12/17-10/18
BakerRipley P.O. Box 271389 Houston, TX 77277, 713-***-****
Adult Education Volunteer Teaching Computer and Microsoft Suite
04/15-05/17 AVANADE INC. - Seattle, Washington (at BHP Billiton Houston)
Asset Manager
Flow Working IT Petroleum Division Coordinator, Hardware Asset and Infrastructure Management
RSA Token Coordinator/Citrix Troubleshooting.
06/13-06/15 CSC COMPUTER SCIENCE CORPORATION - Houston, Texas
Desktop Support Level II, Service Now Ticketing
I was in charge for coordinating the relocation of users two times per week
Also I was in charge for coordinating the General Queue Ticketing Systems operated under Service Now (SNOW) Data Center System
Desktop Support Level II, Service Now Ticketing, Queue Coordinator, Deploy & Moving PC Systems, RSA Token and Citrix Coordinator/Troublshooting.
07/97-07/12 THOMPSON PAPER PRODUCTS - Houston, Texas
Print shop Foreman
Set up, laid out, and processed print jobs
Trained and supervised employees
Performed preventive maintenance on print machines
Performed inventory control duties and ordered printing supplies
Kept work areas and machinery clean and orderly
Followed all rules, regulations, and procedures to ensure safety, efficiency, and quality workmanship
13519 AMBROSE ST
HOUSTON, TX 77045
adhicq@r.postjobfree.com
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