Manager Sales

Sabrina Williams

917-***-**** *****************@*******.***

Business Development

Cross-Selling êRelationship Management êBusiness Development ǀ Strong Technical Aptitude ǀ Notary Public

A talented and exceptionally hard-working Territory and Customer Success Manager known for superior management of all aspects of engagements with existing and new customers. Builds strong and long lasting relationships, maintains knowledge of customers business and products, and works well in a fast-paced environment. Known to drive continuous improvement and success. Excellent problem-solving skills and an exceptionally strong work ethic.

DEMONSTRATED COMPETENCIES

Verbal/ Written Communication

Microsoft Word, Excel, Power Point

Customer Service

Relationship Management

SaaS / Technical Aptitude

Regulatory Compliance

Problem Solving

Salesforce / CRM

Presentation / Closing

Outlook / Adobe / Office 365

Business to Business Sales

Managing Multiple Projects / Organization

Negotiation / Listening Skills

Project Management

Relationship Management

Implementation

PROFESSIONAL EXPERIENCE

STAPLES, Charlotte, NC 2018-Present

Business Development

Present and sell company program to new prospects in an in person meeting.

Prospect and contact potential new customers.

Set 8 or more appointments weekly to present program solutions to different businesses.

Closes over 55% of preset appointments.

Maintain and grow monthly recurring revenue.

COMPUTER SYSTEMS INC., Charlotte, NC 2016-2018

Business Development Representative

Created and executed business plan to exceed territory growth per company plan and drive new business revenue through selling new products.

Maintained knowledge of enterprise risk management/compliance/anti-money laundering.

Demonstrated business process knowledge and strong technical aptitude and capabilities.

Taught, implemented, presented and demonstrated SaaS product.

Worked directly with marketing to strategize the development of new business.

Closed over 45% of pre-set appointments and exceeded monthly quota on average by more than 10%.

Performed remote and on-site detailed product demonstrations for new and existing customers.

COCA COLA BOTTLING COMPANY CONSOLIDATED, Charlotte, NC 2015-2016

Customer Success Manager

Managed pipeline to ensure timing of closes matches Monthly Forecast & Quarterly Business Plan.

Helped existing customers by providing guidance, service and resolutions, which allowed me to exceed companies’ metrics each quarter.

Increased profits in book of business with cross sales by 35% every quarter.

Built customer relationship by increasing customer profit by at least 20%.

Tracked monthly sales and adjust actions to account for gaps.

Solved customer issues promptly and successfully.

WELLS FARGO, Huntersville, NC 2012-2015

Senior Relationship Manager

Assisted new and existing customers with financial planning and budgeting.

Recognized for producing the majority sales in the district 6 months in a row.

Supervised 5 tellers to ensure business growth.

Analyzed market data and determine gaps in the market

EDUCATION AND CERTIFICATIONS

UNIVERSITY OF NORTH CAROLINA AT GREENSBORO (UNCG), Greensboro, NC

Bachelor of Science in Business Administration, Minor: Political Science, May 2014

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