Service Representative Customer

SUMAIYYA FATIMA

QUADRI

Address:

H.No: *-*-**/**, Meraj Colony Gate No: 2,

Tolichowki, Hyderabad, 500008, India.

Phone number: +91-756*******

Email address: **************@*****.***

PROFILE

* *ears experience in calling operations as

Customer Service Representative and delivered

consistent quality and meta agreed service

levels on a monthly basis.

Team-building and co-ordination with internal

departments.

Demonstrated ability to manage human,

financial and material resources towards the

achievement professionals and support staff.

Superior communications and interpersonal

skills, multitasking with an ability to interact

with a wide range of people.

Secure a challenging position in a reputable

organization to fully utilize my training and

skills, while making a significant contribution to the success of the company.

WORK EXPERIENCE

Sr. Customer Service

Representative 2016 – present

Synchrony Financial

Roles & Responsibilities:

Resolve hundreds of weekly customer inquiries

via phone and email by consistently exceeding

daily targets.

Following up with unsatisfied customers to

reduce the customer feedback churn by 6%

using pioneer development techniques.

Proposed more efficient call script to reduce

the average customer handling time, which was

well appreciated and implemented by

management.

Helped in developing a new hire training

program of Customer Service Representative

that reduced the training period by 50% from 1

month to 2 weeks.

Achieved 96% average customer satisfaction

rating to surpass the team goal by 11% and

achieved top scores in the entire team.

EDUCATION

Bachelor of Science 2012 – 2015

Osmania University

EDUCATION

Masters of Business

Administration 2017 – 2019

Osmania University

SKILLS

Technical Skills

Customer Support

Time Management

Grievance Handling

Languages

English

Urdu

Hindi

Documentation

Microsoft Office

Google Docs

ACHIEVEMENTS

Recognized as Synchrony Shining star for 100%

compliance.

Recognized to provide best training to my

colleagues about new updates in policies.

Promoted as Sr. Customer Service

Representative after a consistent solid

performance and client appreciation.

Appreciated for achieving highest customer

satisfaction rating.

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