Elaine Disla De Musco

**** **** **** ***** *** **4, Houston, TX 77084 Phone: 504-***-**** Email: adhi6z@r.postjobfree.com

Objective to obtain an entry-level customer service position where I can build on my previous experience, as well as learn and grow within the hospitality sector.

Skills Fluent in Spanish. Punctual, dependable, adaptable, extroverted and organized individual with a strong sense of urgency. Adept with the POS system. Great customer service skills.

Experience

Omni Royal Orleans - Garage Cashier May 2013-July 2013

•Greet and register arriving guests using ABPM.

•Cross-trained in Front Office operations to assist guests using Omni's Epitome system. Resolve guest challenges.

•Upgrade guests according to Omni Select Guest, and promote hotel services and amenities.

•Coordinated multiple departments via central switchboard system.

Omni Royal Orleans- Front Office Agent July 2013-June 2014

•Front Office Operations using Omni's Epitome System.

•Resolve guest challenges. Cross-trained as a Front Office Supervisor. Westin Canal Place- Room Service Server June 2014-August 2015 100 Bienville New Orleans, LA 70130

• Taking guest orders over the phone.

•Greeting the guest and explain the order to the guest. - Helping the guest with any problem that they would have.

Louisiana All Titles- Office Assistant September 2015- December 2016

•Answering the Phones Responding Emails Taking Payments Talking to Customers

•Running the Office most of the Times.

• Answering Phones.

•Schedule Meetings.

•Running the main office Taking Payments Make sure that all the properties are well taking care of Make sure the accounting is up to date Schedule the Pest Control Make Contracts.

Lt Property LLC-Administrator Assistant and Property Manager-December 2016-September 2017

•Answering Phones

•Schedule Meetings

•Running the main office Taking Payments Make sure that all the properties are well taking care of.

• Make sure the accounting is up to date

•Schedule the Pest Control.

•Make Contracts for new tenants and contractors.

Omni Riverfront Hotel-Housekeeping Supervisor- September 2017-January 2018

•Printing reports for my fellow supervisors Inspect rooms for guest rooms.

•Gives regular report to housekeeping manager.

•Train housekeeping staff Overseeing staff performance on a daily basis.

Omni Royal Orleans Hotel- Front Office Supervisor- January 2018- Nov 2019- .

•Set goals for performance and deadlines in ways that comply with company's vision.

•Organize workflow and ensure that employees understand their duties or delegated task.

•Monitor employee’s productivity and provide constructive feedback and coaching.

•Receive complaints and resolve problems, pass on information from upper management to employees and vice versa.

•Decide on rewards based on performance Train new employees.

•Perform as a Manager on Duty when need it.

The Houstonian Guest Service Agent Hotel Nov 2019- Current

• Front Office Operations using HMS system, hot SOS, Alice.

• Resolve guest challenges.

• Register & process guests and their assigned rooms.

• Accommodate guest requests.

•Communicating with hotel staff on the status of guest rooms.

• Up Selling guest rooms and promoting hotel services.

• Handling cash payments.

•Maintain a clean and neat front desk area.

Hotel Melia - Front Office Agent / Intern January 2013-May 2013

I was an intern in that hotel I learn how to make reservations, talk to the guest properly and act in situations under presion..

Club Paraíso Summer Camp - Aquatics Professor Summers 2009-2011

I teach little children how to swim, also adults. It was a 2-month summer camp and also we did survivor skills class.

Education

Pontifical Catholic University of Puerto Rico August 2008 - May 2013 2250 Luis A. Ferre, Aguayo, Suite 562, Ponce, Puerto Rico

Bachelor of Business, Tourism Entrepreneurship Member of the Association of Hospitality Management Students of the Pontifical Catholic University of Puerto Rico

Member of the Association of Students of International Business from the Pontifical Catholic University of Puerto Rico

Member of the Association of Foreign Students of the Pontifical Catholic University of Puerto Rico.

Member of the national swim team from Dominican Republic.

References Available to be requested

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