Assistant Training
Resume:
Experience
F&B Team Leader- Arboretum, Khaymat Al Bahar & Al Fayrooz Lounge
Al Qasr Madinat Jumeirah Dubai UAE
May 2013- Present
Provide hands-on support to all colleagues within the outlet
Coordinating ‘wow moments’ for guests within the outlet
Ensures the highest levels of service & courtesy are provided to all guests
Conducts team briefings, meetings & training sessions
Manage beverage inventory
Outlet snagging
Monitoring Revinate results
Overseeing HACCP records
Conducting 1:1’s with the team to get & give feedback
Waiter- Private Dining
Al Qasr & Dar Al Masyaf Madinat Jumeirah Dubai UAE
Sept 2012- April 2013
Worked with a team of 35 colleagues managing the in room dining for 600 rooms
Assist and serve the guest in all their needs
Ensuring the highest level of customer satisfaction
Monitoring consistently the food quality and service quality orders being served
Senior Waiter- Al Farouk
Alsalamlek Hotel Alexandria Egypt
June 2004- Dec 2008
To assist in the effective and efficient management and delivery of all Bar, Restaurant and Conference Food and Beverage activities
To promote a customer focused culture and by encouraging in house training of all team members through an agreed training plan
Training
Department Trainer: Arboretum 55 pax, Khaymat Al Bahar 35 pax & Al Fayrooz 22pax
Analyze Revinate results to identify learning needs of each outlet
Create short training sessions based on learning needs & create training calendar
Conduct training sessions
Upload training data to L&D
Evaluate learning by conducting quizzes & tests
Cross Training as L&D Coordinator Madinat Jumeirah 2018
Cross training as L&D Administrator Jumeirah Emirates Tower 2018
Advanced trainer certified 2016
Train the Trainer certified 2013
Education
Certificate in Hotel Management from the ‘College of Hotel and Management’, Alexandria, Egypt
Languages
Arabic- Mother Tongue
English- Fluent (Jumeirah level 4)
Skills
Computer literate- MS Office, Micros, Hotsos, Revinate, Adaco, POS
Presenting
Training
Administrative skills
Customer service
Problem solving
References
Mohamed Hashem
Email: ****************@*****.***
Phone: 056-*******
An enthusiastic Egyptian Hotelier with extensive experience in Training and F&B.
A passion for customer service & exceeding expectations. Works well both independently and as part of a team, combining an adaptable approach with strong time management abilities. Quick to grasp new ideas & concepts, developing innovative solutions. Possesses excellent interpersonal skills and can communicate effectively at all levels. Enjoys problem solving in challenging high pressure environments and can be relied upon to produce results and meet deadlines.
Saleh Dokmak
Outlet Manger
Burj Al Arab
*****.******@********.***
Michelle Cuenca
Assistant Outlet Manger
Madinat Jumeirah
********.******@********.***
Laura Allen
Assistant L&D Manger
Madinat Jumeirah
*****.*****@********.***
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