Case Manager

Juan Correa

Greater Phoenix Area

adhi1j@r.postjobfree.com 602-***-****

linkedin.com/in/juan-correa-25956b167

Summary

Experienced Case Manager with a demonstrated history of working in the individual and family services industry. Skilled in Analytical Skills, Databases, Spanish, and English. Strong community and social services professional with a Bachelors focused in Psychology BA from Arizona State University. Experience

Case Manager

Southwest Key Programs

Dec 2019 - Present (1 year +)

• Conducts initial intake interviews of youth to include gathering familial, possible sponsorship information and to establish age of the youth.

• Conducts interviews of family members, friends of family and/or sponsors to determine the integrity of the relationship and verify information received from minor within 24-48 hours upon admission to the shelter.

• Determines options available for youth within 48-72 hours and proceed with the required documentation to reunify youth with family in home country or in the United States as deemed applicable.

• Coordinates with local pro bono attorneys for the timely provision of Legal Services.

• Ensures the timely completion of Initial Intake, Emergency Placement, and Preliminary Service Plans in accordance with SWK, State, and Federal requirements.

• Ensures the timely submission of the initial Individual Service Plan of the youth’s arrival to the shelter and updates thereafter in accordance with SWK, State and Federal requirements.

• Documents all actions taken and contacts with youth, sponsor, and stakeholders in the form of progress notes as required by SWK, State and Federal contracts.

• Provides weekly face to face updates to youth and telephonic updates to family members/sponsor with documentation.

• Facilitates incoming calls to minors with the appropriate family members and other approved caregivers.

• Facilitates attorney to client contact as requested by youth.

• Coordinates weekly treatment team meetings with representatives from all departments.

• Maintains physical and web-based client files.

EMR Processor

Ciox Health

Sep 2019 - Nov 2019 (3 months)

• Navigated through provider EMR systems to retrieve all required elements of medical charts.

• Gathered member electronic medical records, verified accuracy, thoroughness and legible documentation.

Juan Correa - page 1

• Used multiple methods and a variety of medical provider databases to acquire the necessary documentation.

Tech Support Agent

Succesful Minds LLC

Dec 2018 - Mar 2019 (4 months)

• Serviced as an agent for Intuit QuickBooks Online client.

• Interacted with customers via phone over internet network focusing on software navigation questions.

• Resolved, troubleshot and escalated to proper category agents, issues customers encountered while using the products.

• Used In-Depth knowledge of software of the product, along with software tools developed by Intuit to help customers using QuickBooks online.

Sales Associate

DolEx Dollar Express, Inc.

Mar 2018 - Jul 2018 (5 months)

• Worked in an office environment independent or with a partner assisting customers.

• Promoted and sold financial products and services such as money transfers, money orders, personal loans and check cashing among other products.

• Followed lawful procedures and policies for handling money intended for international money transfers.

• Processed through computer systems created and organized by Dolex to keep a record of all transactions and services.

Education

Arizona State University

Bachelors, Psychology BA

2013 - 2017

Licenses & Certifications

Crisis Prevention Institute Certificate - Crisis Prevention Institute CPR/AED/First Aid - American Red Cross Training Services Issued Dec 2019 - Expires Dec 2021

Skills

PC Proficiency • Analytical Skills • Interpersonal Communication • Sales & Marketing • Data Analysis • Case Management • Research • Databases • Microsoft Office • Creative Problem Solving Juan Correa - page 2

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