Manager Office

SHAUNAGH HOSHE

************@*****.*** I +** (0-71-343-**** I Cape Town, Western Cape, 7455

CUSTOMER SERVICE ADVISOR

Contact Centre Services I Query Resolution I Customer Service I Office Administration Highly confident, motivated team player with exceptional multi-tasking capabilities. Hardworking with complete attendance and punctuality records. Client focused with extensive experience interpreting customer needs and matching them with services and solutions aligned with company’s core offering, processes and procedures. 1 year 6 months call-centre work experience coupled with 2 and a half years’ experience in the areas of Reception management, Data Collection, Recruitment as well as Project / Events administration. Able to communicate effectively with people from diverse backgrounds, across varying seniority levels. Keen to find a challenging position within an innovative employer who respects loyalty and responsibility.

KEY SKILLS & COMPETENCIES

Excellent telephone manner

Customer Support Services

Stakeholder Engagement

Data collection, entry, analysis & reporting

Versatile administrative professional

Scheduling & organization

Communication

Microsoft Office

EDUCATION & TRAINING

IQ Academy, Higher Certificate: Business Management Estimated completion: June 2020

Isilimela Comprehensive Secondary School, Matric

Year Matriculated: 2013

CONTACTABLE REFERENCES

Merchant, Naeem Gasnola, +27 (0-76-439-****

City of Cape Town, Mmanagaliso Qolo, +27 (0-79-475-****

Real Promotions, Gugulethu Tshiela, +27 (0-72-192-****

Cape Music Industry Commission, Zandile Adams, +27 (0-83-533-**** PROFESSIONAL EXPERIENCE

Merchants: Inbound Customer Service - Currently

Assisting with postal deliveries to customer addresses.

Giving expert advice to customers regarding products.

Assisting customers in the selection and purchase of items.

Tracking customers order with the despatch department.

Responding to emails regarding customers’ accounts City of Cape Town: Expanded Public Works Programme (EPWP) March 2019 – June 2019 Data collector (Contract Position)

Extending company’s data with third party sources of information

Enhancing data collection procedures to include information that is relevant

Processing, cleansing, and verifying the integrity of data

Data input

General administration

Create and update customer records

Realpromotions, Cape Town October 2017 – July 2018 Receptionist and HR Recruitment Practitioner

Front desk reception management

Coordinate communication between interdepartmental staff

Manage a busy switchboard

Schedule and confirm interviews, and / or assessments with job candidates

Liaise with candidates to obtain documentation and information required for the various recruitment checks

Schedule training & onboarding for appointed staff

Devise and maintain a document management system in accordance with archive prescripts

Order stationary / office supplies and ensure that office equipment is in good working order

Data collection, cleaning, analysis & reporting

Polyco & Packaging SA, Cape Town July 2017 – September 2017 Recycling Participation Promoter (Contract Position)

Educate community members about recycling and help them overcome identified barriers

Partake in brainstorming initiatives aimed at increasing community participation

Work as part of a team to ensure allocated areas are fully covered and targets are achieved

Keep accurate records, complete relevant paperwork, update logs and the return of paperwork and equipment to the Project Manager

Anthony Richards and Associates, Cape Town. January 2014 – November 2014 Debt Collector

Check files of customers with default accounts

Identify consumers defaulting on accounts

Negotiate debt repayment terms with customers

Update customers profile

Cape Music Industry Commission, Cape Town November 2010 – October 2012 Project Assistant

Answer and direct telephone calls

Assist with planning events, workshops and training interventions

Investigate, book and assist with set up of venues

Collect payments and register attendees

Update and maintain databases

Organize and coordinate project meetings

Handle inquiries and incoming work requests

Monitor stocks of workshop supplies and report when there are shortages

Assist with Data collection, cleaning, analysis & reporting

Keep work area neat and tidy

Contact this candidate