Manager Occupation

CurriculumVitae

CHARLOTTENOMPUMELELODUMANE

Personaldetails

Names CharlotteNompumelelo

DateofBirth 17October1995

IDNo 951**********

Gender Female

EthnicGroup Black

Nationality SouthAfrican

Driver’sLicense No

CriminalRecord None

PostalAddress No140/358FirstRoad

Sqongweni,Ntshonalanga

Tembisa

1632

ResidentialAddress Sameasabove

ContactDetails +276*-*******

Email ***************@*****.***

Qualifications&Achievements

EDUCATION/QUALIFICATIONS

● HighSchool :BasaTutorialInstitute

● HighestSTDPassed :Matriculation

● Yearofcompletion :2013

Institution :Learnfast(TheTrainingCentre)

● Qualification :MicrosoftExcel(BeginnersCourse)

● Yearofcompletion :2017February

●

● Institution :Learnfast(TheTrainingCentre)

● Qualification :MicrosoftExcel(Intermediate)

● Yearofcompletion :2017September

● EDUCATION/QUALIFICATIONS

● Institution :INTECCOLLEGE

● Duration :Completed

● Course :BookkeepingandAccounting1

EmploymentHistory

EMPLOYER SanlicHouseofLocks

Occupation StockController(temporalposition)

Year 2014

KeyResponsibilities

TakingOrdertelephonicaly/EmailandFaxes

Warehousestockcounting

BilofMaterials

EMPLOYER GlobalPaymentTechnologies

Occupation Receptionist(temporalposition)

Year 2015

KeyResponsibilities

Servevisitorsbygreeting,welcoming,directingandannouncingthemappropriately

Answer,screenandforwardanyincomingphonecalswhileprovidingbasic informationwhenneeded

Receiveandsortdailymail/deliveries/couriers

Maintainsecuritybyfolowingproceduresandcontrolingaccessviathereception desk

Updateappointmentcalendarsandschedulemeetings/appointments

Maintainingsafeandcleanreceptionareabycomplyingwithprocedures,rules,and regulations.Maintainingcontinuityamongworkteamsbydocumentingand communicatingactions,irregularities,andcontinuingneeds.

Contributingtoteameffortbyaccomplishingrelatedresultsasneeded. EMPLOYER BidvestGlobalPaymentTechnologies

Occupation CallCentreOperations

Year 01/February/2015

KeyResponsibilities

Loggingofcals,completeandupdateanddispatch

UpdateandmonitorthecaltypeandRealTimeupdatesinsystem

Transfertorelevant1stlinesupportunitifrequired.

Asperclientspecification-informclientsofcalprogressandprovideupdates.

UpdateSLA’sandRealTimeonthesystem.

Closeopencals,updateandprocessonthesystemaspertechnician’sadvice.

Monitorclosures,closecalswithclosingdetails,updatesys

Provideupdatewhenclientrequiresit.

Quotes-updatesystemwithquotetypeandfolowuponcalstobedone

Travelasrequiredtosupportanyactivitywithinareaofresponsibility

FolowescalationprocessinCalCentreasspecifiedbytheclientandCalcentre Manager

Al2ndlevelqueriesandrequeststobefolowedupwithcorrespondence.

Providewrittenreportsandmemo’sasdeemednecessary.

Monitorandupdatecalreportingandloggingonthesystem

Adviseonmeanstoimproveandprotectservicerevenue.

EMPLOYER BidvestGlobalPaymentTechnologies

Occupation AdministrationOffice/InvoicingClerk

Year 01/March/2015

KeyResponsibilities

AXAPAInvoicingofservicecals

Invoicingofalpartsandspares–SalesValidatorsandSumetzberger

Filingalservicecalinvoicesandcontracts

Makingphotocopiesofjobcardsandpurchaseorderstoaccompanyinvoices

Distributecreditsnotefileforsignatureonamonthlybasis

Ensuringthatalsupportingdocumentationiscomplete

FilingandfolowuponmissingPODs

Capturingcreditnoteswherenecessary

Responsiblefororderinganddistributingofstationery

Preparestationeryreportonamonthlybasis

BackupwhendebtorsandcreditorsManagerisnotavailable

Fuladministrationskils

Processingletters,orders,quotationandtypingusingMsoffice

Runningandperforminggeneralofficesdutiesi.e.filingandcorrespondence, answeringphonecals,Faxing,laminating,bindingandscanning

Answeringscreeningcals,incomingcals.

Customerservice,leasingandadministeringqueries

AndMicrosoftExcel,MicrosoftOutlook

CreateJournals

Orderingstationery,takingminutes

Receivingstockintothesystem.

Calingourcustomersforpayment

EMPLOYER BidvestGlobalPaymentTechnologies

Occupation DebtorsClerk/CreditController

Year 01/February/2019

KeyResponsibilities

Filing

PaymentAlocations

PaymentCapturing

UpdatingAccounts

DataCapturing

BalancingAccounts

DebtorsReceiptsandJournals

Colections

ExcelSpreadsheetSubmissionforpayments(Banks)

BranchLiason

SwitchboardReliever

InvoicingandStatementSubmissions

TelephonicEnquiries

Interests/hobbies:

● Reading

● YouthDevelopment

Computerliteracy

Package Proficiency

MicrosoftExcel Excelent

MicrosoftWord Excelent

MicrosoftPowerpoint Good

SystemExposedto:

● AXAPTA

SKILLS/ABILITIES

Goodcommunicationskils

Goodtimemanagement

Abletoworkunderpressureandwithoutsupervision,multitask Abilitytoworkaspartofateamand/orindividualy

Languages

Spoken Read Written

English Excelent Excelent

Afrikaans Limited limited

Sesotho,Sepedi,Setswane Excelent Limited

Majorclientsdeltwith

● ABSABANK

● AFRICANBANK

● SBVSERVICES

● STANDARDBANK

● ANGLOMINES

References

Name Company/Position Contactdetails

Mahesh ● GlobalPayment

Technology

+271*-*******

Denise ● SanlickHouseof

Locks

+27-11-608****

Contact this candidate