Ahmed Mohsen Ashour

adhhx2@r.postjobfree.com

Cell: +2-010********

Career Objective:

To obtain a managerial position, in which I am given the opportunity to play a direct role in the unlimited growth and success of the organization.

Courses & Certificates:

Work Experience

• PMP – PMI course certification (American Chamber)

• ITIL Foundation V3 Certification + V4 Course

• Microsoft 70-410 Windows Server 2012

• Microsoft 70-411 Administering Windows Server 2012

• CCNA Certification - CCNP Routing & Switching Course

• Linux (Basics)

• Presentation skills (Dale Carnegie)

• Leadership Skills (Dale Carnegie)

• STEP Coca-Cola Certification for leaders in Brussels

- Job Title: IT Specialist

- Employer: The Coca-Cola Company (Atlantic Industries)

- Duration: April 2014 till present

Management & Decision Making:

Complying with IT Strategy focusing on business continuous improvement by ensuring successful delivery of new IT solutions to ensure our compliance with the company’s outlook for digitization and industry 4.0 initiatives.

Leading the site IT 3 years outlook business plans in addition to annual review and submission.

Managing CAPEX and OPEX budget submissions for annual IT activities.

Appointed as part of IT release strategy, for Capital and non-Capital Purchase orders release.

Ensure systems sustainability through effective and strong BCP and DRP, by working closely with Global IT teams,vendors and other stakeholders, ensuring effectiveness through periodic tests.

Ensure compliance with awareness of IT Corporate Audit Requirements.

Ensuring compliance with life cycle management (LCM) policy for IT infrastructure, Hardware and software.

Appointed Information protection custodian & leading information protection initiatives. Project Management :

Managing IT projects across site/region for new systems from initiation till Termination.

Ensure that Change management procedures are adhered to, and that all changes/upgrades to IT infrastructure are implemented in a controlled manner and that IT Asset registers are updated as required.

Bid Forms submission to differentiate between vendors in align with the company’s requirements.

Managing vendors and contractors within projects lifetime to ensure effective Time, cost & scope management.

Collaborating with different functions on installation of new production systems, assisting with IT technical aspects of their projects.

Client Services :

Delivering Day-to Day support for both production and office environments, considering work that matters the most and VIP tasks by ensuring all issues are resolved within the agreed SLA's, including the below :

· Network and WM/RF infrastructure

· Servers/Switches/End User Desktops and laptops

· CCTV & Access Control system

· Secure printing server & Multifunction Printers

· Other IT Assets

User provisioning on Active Directory access to folders & groups.

Conducting trainings for core desktop applications and business tools. Projects Highlights:

• Wireless LAN for Cairo CPS site

Managing installation of Cabling, Wireless Access points, Wireless Controllers, from surveying phase till going live on to production phase achieving 100% coverage for the whole site.

• Global IT Survey for Coca-Cola CPS worldwide

Managing IT survey for 19 sites worldwide, Objective was to understand end user feedback to come up with the required information to formalize next year business plan and help improve our IT support services.

• Secure printing System

Objective is to build a new printing solution environment from scratch by completing installation for hardware (Multifunction printers, secure Printing server and other peripherals), in addition completing cabling infrastructure and software configurations.

• New IT infrastructure implementation (DMZ, new workshop, New W/H, others...) Managing completion of IT infrastructure related projects, Continuous Objective is to complete LAN, WLAN, and Wireless Telephone infrastructure to be ready for production environment.

- Job Title: Information System support engineer.

- Employer: ITWORX

- Duration: May 2013 till April 2014

My key responsibilities:

Building Hyper-V, VMware complete virtual environment for test labs and for go live post production successful tests.

Supporting and maintaining internal computer systems, desktops, laptops, servers and Peripherals.

Provide Windows desktop applications technical support and provide end user training/assistance when required.

Work closely with different levels of the Technical Support and Engineering teams with excellent online documentation and efficient support ticketing process to end users.

- Job Title: Support Center Engineer.

- Employer: Vodafone

- Duration: May 2012 till May 2013

My key responsibilities are:

Manage Active Directory (Server 2008) and be responsible of creating & modifying Active Directory objects (users and groups).

Manage a File Server with Sharing and Security permissions (includes roaming profiles and Shared drives).

Support remote connections (CITRIX & VPN connections) to company resources with 2 level Authentication using RSA.

Find technical solution to new discovered PC problems and train team members on how to fix it.

Following ITIL procedures to improve IT service and provide high availability. Education:

- Faculty of Engineering SEPT (2005-2010)

- B.Sc. degree in Electrical Engineering (Communication and Electronics) Languages:

Arabic Mother Language

English Fluent

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