Manager Office

Curriculum Vitae

Manesh M. Shinde.

*/ ***** ****,

Near Satoshi Mata Road,

Borivali (West) Mumbai- 400 092.

Mobile No: +91-810-***-****

E-mail: ******.**********@*****.*********:************@***.***

Educational Qualification:

Degree

Year

University/Board

Percentage

B. Sc

2009

Rizvi College (Mumbai University)

2nd Class

H.S.C

2006

Maharashtra Board

2nd Class

S.S.C.

2004

Maharashtra Board

2nd Class

Professional Qualification:

Working knowledge of MS Office (Word, Excel & PowerPoint), IEX, eWFM, etc.

Objective:

To work in a challenging organization that helps me to grow in wisdom and knowledge.

Strengths:

·Flexible and adaptive towards diverse environments.

·Excellent inter-personal skills.

·An active team worker.

·Ability to Multi-Task

·Managing a Team

·Good sense of urgency

Work Experience:

Convergys India Services Pvt Ltd. (Since Aug. 2012 till Feb 2019)

Started working as a chat agent for the issue related with Billing and Technical queries.

Got the opportunity to assist TSA’s and give feedback on timely manner due to consistence progressive performance in KPI target.

Was promoted to a Sr. Operation Support.

As a Sr. Operation Support, role to Monitor programs for Real Time Adherence, schedule Adherence, Work Force management Functions along with recruitment.

Performing all the activities needed to maintain high productivity in employees. Responsible for updates and maintains employment contracts, attendance reports, personnel data and benefit packages.

Good understanding of client vendor relationship in WFM context and recommend ways to optimize the vendor network through KPIs, technology and process consolidation

Design and operationalization of performance dashboards and scorecards for the Process.

Recruitment job responsibilities :

Assist the HR manager in planning of Organizational recruitment.

Take the interview of the recruiters.

Make the joining documents of recruiters.

Convey the Policies and rules to the employees.

Maintain the records of employees.

Track the daily attendance of the employees.

Present the employees performance report in front of HR manager.

Languages Known:

English, Hindi, Marathi.

Personal Details

Date of Birth : 1st July, 1988

Marital Status : Married

Sex : Male

Nationality : Indian

Manesh M Shinde.

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