Technical Writer

Kaitlin McCarthy

443-***-**** *********@*****.*** 522 Academy Rd. Catonsville, MD 21228

Skills & Abilities

● Communication, research, and collaboration

● Adaptability and deadline-orientated

● Content management using MadCap Flare, Git, and Microsoft Manual of Style

● Business communications using Microsoft Office, Google Applications, and Adobe Acrobat Pro

Experience

Technical Writer, Tenable Inc., Columbia, MD August 2018 - present

● Creates, updates, and publishes user manuals, release notes, white papers, and other related documentation for vulnerability management software.

● Delivers product documentation in an accelerated release schedule for both on-premises and cloud products.

● Collaborates with SMEs, engineers, product managers, and other stakeholders in an Agile environment.

● Contributes to creation of style guide and documentation of team standards and processes.

● Edits content from engineers for publication to company blog.

● Works with support engineers to improve documentation, reduce support tickets, and improve overall customer experience.

Technical Content Analyst, Tenable Inc., Columbia, MD Nov. 2015 – Aug. 2018

● Assisted technical writers in producing, reviewing, and delivering Tenable documentation to customers

● Reviewed team members’ content before publishing for clarity, structure, and style guidelines

● Worked with engineers and SMEs in ensuring the accuracy of technical content.

● Improved knowledge of vulnerability management and cybersecurity products

● Gained skills in source control and content management tools Education

Old Dominion University, Norfolk VA Aug. 2010 – Dec. 2014 Bachelors of Arts in Technical, Professional and Scientific Writing Professional Development

● Udemy courses: Copywriting, Business Writing, Marketing Strategy and SEO

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