SUMMARY

SKILLS

EXPERIENCE

EDUCATION AND

TRAINING

SHERYL

NIXA

adhhmt@r.postjobfree.com

816-***-****

Grandview, MO 64030

Ambitious student pursuing Medical Coding and Billing degree eager to contribute developed knowledge in Medical Receptionist role. Skilled in microsoft programs and customer relations in office settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.

• Problem-solving abilities

• HIPPA regulations knowledge

• Inbound and outbound calling

• Office equipment proficiency

• High-energy attitude

CORPORATE CUSTOMER RELATIONS 05/2018 to 02/2020

JCPenney - Lenexa, KS

• Escalated customer concerns, store issues and inventory requirements to supervisors. Consulted with customers to determine best methods to resolve service and billing issues.

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ENVIRONMENTAL SERVICES HOUSEKEEPER 01/2017 to 05/2018 Bothwell Regional Health Center - Sedalia, MO

• Maintained floors with regular sweeping, mopping and vacuuming.

• Helped prevent spread of infections by sanitizing surfaces, furniture and equipment. Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures and maintain safe environment.

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Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.

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QUALITY PRODUCTION LEAD 09/2014 to 12/2016

Janesville Acoustics - Warrensburg, MO

Checked machinery operation visually, addressed issues by performing minor maintenance and escalated serious problems to management or maintenance personnel.

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Coordinated material supply to assembly line and flow of finished goods to warehouse and fulfilled order requirements, including breaking down orders into components by cases and pallets.

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Worked closely with supervisors and designers to understand and meet production specifications.

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CUSTOMER SERVICE REPRESENTATIVE 02/2011 to 03/2013 Farmers Insurance Group - Olathe, KS

Asked probing questions to determine service needs and accurately input information into electronic systems.

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• De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Ashworth College - Norcross, GA

Career Diploma

Medical Coding And Billing, Expected in 03/2021

• 4.00 GPA

• Completing coursework in insurance plans, coding compliance, and claims, appeals, PREVIOUS

EXPERIENCE

and reimbursements

Completing coursework in diagnostic and procedural coding, medical terminology, and physician and hospital billing

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International Correspondence - Scranton, PA

Associate of Science

Animal Science, 06/2000

Completed coursework in Anatomy, Vaccinations, and Procedures: including animal first aid and medical terminology

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February 2000 to September 2008- worked at Lab One/Quest Diagnostics, accessioning medical specimens, speaking to doctors for add-on testing, preparing/stabilizing specimens for tests ordered at home lab or a partner lab that we had to ship specimens to. Data entry of patient/specimen information. Practicing HIPPA regulations. January 1984 to March 1984-Some experience in accounts payable and receivable/general ledger and collections

10 years + varied customer service experience

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