Allana Marie S. Caballes

Address: Davao City, Philippines, 8000

Phone: 092********

E-mail: adhhm1@r.postjobfree.com

Motivated, Eager and Energetic Online Customer Service Commerce representative experienced in responding to website, email and chat inquiries to meet needs of online customers. Guides customers through online ordering process in fast-paced environment using world-class technology. Promotes value of e-commerce by offering best-in-class service.

Skills

Customer experience management

Process Improvement

Relationship development

Work History

2020-05 – 2020-06 Virtual Customer Service Representative

Followed-up with online price quotes via email and phone to answer questions and close sales.

Responded to website and email inquiries within two business days to maintain customer satisfaction and generate positive reviews.

Assisted clients with product questions to facilitate online ordering process.

Helped customers navigate website to order Product or Service online for added convenience and access to larger inventory.

Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.

Explained questions in better detail for interviewees to allow truthful answers.

Education

2014-06 – 2020-09 Bachelor of Science in Radiologic Technology

Davao Doctors College – Davao City