Telecommunication Technician
Resume:
Silvan Prescott
Telephone: 917-***-****
Email: ***********@*****.***
PROFESSIONAL PROFILE:
Accomplished communications technician with 37 years experience in PBX installation and maintenance. A proven track record of providing on site support to demanding and high profile customer accounts, by becoming an integral part of my customer’s operation. Having worked on a myriad of communication technology platforms, I have been afforded the opportunity to enhance my skillset and become familiarized with CISCO.
PROFESSIONAL EMPLOYMENT:
Customer Resident 2016 to Present
American Airlines
Maintain Nortel option 81C, option 61C, and CS1000 at JFK airport and Option 61C at LGA airport.
Customer Resident 2013 to 2015
Credit Agricole Investment Bank
Maintained Nortel option 81C, CS1000, Symposium, Callpilot, Cisco unified Communications manager R7.0 and Cisco Unity voicemail.
Programmed CISCO telephones and voicemail inboxes
Performed password resets
Customer Resident 2009 to 2012
Dewey & LeBoeuf Law Firm
Maintained Nortel option 81C assisted in transition to cisco call manager.
Senior Field Technician III October 1983 - Present
Northern Telecom/Williams Com/NextiraOne/UAC/Shared Technologies/Arrow Systems Integration / ConvergeOne .
Providing break fix services
Move Add Changes (hardware and software)
Support all equipment: PBX (Options 11 – 81C) Meridian Mail, Call Pilot, Symposium
Responsible for installation and maintenance of customer base equipment
o PBX
o Voice Mail platforms (Meridian Mail/Call Pilot)
o Symposium
Frequently interface with other vendors to ensure smooth cutovers
o Telco
o Data
Provide local and remote technical support for junior technicians
CERTIFICATIONS/QUALIFICATIONS
Nortel Option 11 – 81C Installation and Maintenance
Call Pilot Installation and Maintenance/Administration
Symposium Installation and Maintenance
Meridian Mail/Miran/Meridian Intergrated Conference Bridge
Microsoft Office Suite (Word, Excel, Power Point)
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