QA Tester

REINA M. CUNANAN

Email: ************@*****.*** Cell phone# 510-***-****

EDUCATION

UNIVERSITY OF SOUTH CAROLINA, B.S. degree in MIS

Took courses in Europe prior to completion of college degree along with software intern in Cairo, Egypt.

SUMMARY

Software QA for 20+ years as an individual contributor in blackbox testing. Tested on mobile/desktop platforms on business and consumer applications for E-commerce CRM, ERP, CMS, Financial, Billing, Telecom, Data warehousing, Reports, Localization using Agile Scrum methodology.

EXPERIENCE

(Oct 2018 – Feb 2020) APPLE, Sunnyvale, CA QA Tester Contractor

Performed manual functional, system, cross-browser and usability testing of SAP Hybris B2B E-commerce and data migration to SAP ECC, CRM. Created high-level scenarios and manual test scripts using Agile methodology. Generated weekly QA execution reports. Backup as Test Coordinator on some testing with offshore QA team. Validated marketing contents & assets from AEM. Collaborated with SME, Product Owners, Dev, Business teams on requirements.

Environment: JIRA, Radar, Agile, SAP ECC, SAP CRM, SAP Hybris B2B E-Commerce, SAP Hybris BackOffice, Quip

(Nov 2017 – Aug 2018) RODAN+FIELDS, San Ramon, CA QA Tester Contractor

Performed blackbox manual, cross-browser testing of Data Warehousing on BI reporting. Created test cases and test execution using Agile methodology. Executed report free-form SQL queries for data validation on ETL load from source to target systems in Staging, production environments. Monitored server processes using Unix CLI.

Environment: JIRA, Confluence, qTest, MicroStrategy, SQL Server, Android, Unix

(Jun 2016 – Sept 2016) VERIZON WIRELESS, Walnut Creek, CA QA Tester Contractor

Performed blackbox manual testing of E-commerce POS Wireless/Channel, Billing, QTC apps using Agile on desktop, mobile. Created functional, security test plans, test cases and test data for Enterprise Release schedule for E-commerce, Music, Salesforce, Billing apps. Executed test cases in desktop and iPad platforms in UAT and production. Used IVR simulator & Unix commands for testing. Ensured complete testing within established timeframe and objectives conform to user requirements and line of business. Backup as UAT Lead and executed reports with SQL queries.

Environment: JIRA, HP ALM, Jabber, SameTime, IVR simulator, iPad, AEM, Unix CLI

(Sept 2015 – Dec 2015) SILICON VALLEY BANK, SF, CA QA Analyst Contractor

Performed blackbox manual UAT DTS functional testing of ERP business online banking, Billing, Wealth, Trust Management services using Agile on desktop, mobile. Created functional, security test cases based on user stories. Executed functional, non-functional, system, regression, integration, UAT test cases. Used SQL for data validation. Collaborated with Product Owners, Dev, Business teams on business requirements.

Environment: JIRA, Zephyr for Jira, Confluence, SQL, Windows, MAC, Element Inspector, Slack, Jscript, XML, Cassandra, Android, iPhone

(Nov 2014 – May 2015) SIMPSON STRONG-TIE, Pleasanton, CA QA Tester Contractor

Performed blackbox testing of CRM, ERP, Billing, QTC using SAP Hybris tool on digitizing Product Catalog for SAP B2B E-commerce using Agile. Created functional user stories based on functional, business requirements and working with external development team for sprint releases. Executed functional, regression, system, integration, UAT test cases and SQL for data validation. Collaborated with SME, Product Owners, Dev teams on business requirements.

Environment: JIRA, Bugzilla, SharePoint, Jenkins, SAP Hybris tool for B2B E-commerce, AEM, SQL

(June 2013 – Oct 2013) YAHOO, INC., Sunnyvale, CA QA Tester Contractor

Performed blackbox and UAT testing of ERP web-based E-commerce Customer Online Help application using Agile on desktop, mobile. Created functional, non-functional, test plans, test cases, scripts for iPhone/Android testing. Used Oracle tool for end-to-end testing and tested i18N locales (EFIGS, EMEA, and APAC). Used SQL for data validation.

Environment: Oracle RightNow tool, Java, Selenium WebDriver, TestNG, Rally, Bugzilla, AEM, SQL

(July 2012 – Sept 2012) EPRI, Palo Alto, CA QA Tester Contractor

Performed manual and GUI automation for R&D of public electricity for ERP, CRM, Billing, GL, SCM apps using Agile on desktop, mobile. Created functional, security test plans, test cases, traceability matrix and test scripts. Used ETL tool for datawarehouse testing and SQL queries for data validation. Monitored server processes using Unix CLI.

Environment: Selenium WebDriver, Selenium Grid, Java, Eclipse, TestNG, SDK, Oracle, JIRA, SharePoint, Perforce, Perl, Bugzilla, iPhone/Android/Bluetooth, Windows, Linux, Agile, Jscript, SAP CRM, MRP, Salesforce, HP ALM, AEM, Unix

(Aug 2010 – Dec 2010) EBAY, San Jose, CA QA Tester Contractor

Performed blackbox UAT DTS testing of ERP on Human Resources & Recruiting apps using Agile. Created test plan, test cases and traceability matrix. Used SQL for data validation. Coordinated with offshore for UAT testing on desktop, iPhone/Android platforms. Backup as UAT Lead.

Environment: SAP, BI, PeopleSoft, Intuit, Webex, SharePoint, ClearQuest, Toad, Oracle, SQL, iPhone/Android, Bugzilla, AEM

(March 2010 – June 2010) ACCENTURE, SF, CA QA Tester Contractor

Performed blackbox UAT functional, security testing of Live Auction, Financial, Billing, QTC apps on iPhone/Android using Agile. Created use case scenarios and coordinated testing with offshore team.

Environment: iPhone/Android/Bluetooth, JIRA, SDK, Bugzilla, SharePoint, Confluence, Oracle SQL

(July 2009 – Sept 2009) LEAPFROG, Emeryville, CA QA Tester Contractor

Performed blackbox with some GUI automation testing of B2C E-commerce Retail, Billing, SCM, GL, CRM applications using Agile. Created test plan, test cases, traceability matrix and test scripts. Used ETL tool for datawarehouse testing and SQL for data validation.

Environment: Selenium IDE, Selenium Functional Test Runner, Firebug, Java, iPhone/Android, TestPro, Oracle (SQL, Forms, Reports), Bugzilla, Jscript, SAP CRM/Finance, Salesforce, iPhone/Android, AEM

(Feb 2009 – April 2009) SONY PLAYSTATION, Foster City, CA QA Analyst Contractor

Performed GUI automation of CRM for Sony PlayStation Admin tools using Agile. Created test scripts in Selenium RC/IDE. Tested i18N, L10N and IVR. Use ETL for data warehousing and batch transaction testing.

Environment: Selenium IDE, Functional Test Runner, Firebug, Java, SDK, Perl, Perforce, SharePoint, JIRA, Twiki, Linux, iPhone/Android, Oracle (SQL, Reports, Forms), ETL tools, i18N, L10N, Bugzilla, SAP CRM, Salesforce, SQL Server, AEM

(June 2008 – Oct 2008) ADBRITE, INC., SF, CA QA Analyst Contractor

Performed blackbox testing of CMS, e-commerce, Billing and Electronic Digital Advertisement apps on Agile. Executed SilkTest scripts & integration with Salesforce. Tested on SharePoint, desktop, Android/iPhone platforms. Used SQL. Oversee test execution progress of QA and provided support to other QA. Delegated tasks to other QA members.

(Nov 2007 – May 2008) YAHOO, INC., Sunnyvale, CA QA Analyst Contractor

Performed blackbox testing of web-based Real Estate, Mortgage and GPS applications using Agile. Created test plan and test cases in TestLink for desktop and iPhone/Android platforms. Executed Selenium IDE, back-end scripts and SQL.

(May 2007 – Jul 2007) DIRECT APPS, INC., Roseville, CA QA Analyst Contractor

Performed manual testing of .NET web-based applications for professional services on energy and public utility solutions on Agile. Created test plan and test cases. Tested in desktop, iPhone/Android, Windows, Linux platforms.

(Feb 2007 – Mar 2007) NETAPP, Sunnyvale, CA QA Analyst Contractor

Performed back-fill manual testing of web-based CRM, Billing and CMS applications using Agile in cloud and data storage/data infrastructure. Created test plan, test cases and tested on multi-platforms on Oracle, SQL Server.

(Dec 2006 – Jan 2007) WEB ASSOCIATES, San Luis Obispo, CA QA Analyst Contractor

Performed manual testing of Retail and CRM applications on Agile. Created test plan, test cases and test scripts. Oversee QA progress of test execution of assigned tasks. Created test plan, test cases and ensured completion of project schedule.

(Jul 2006 – Nov 2006) NEXTANCE, Redwood City, CA QA Analyst Contractor

Performed blackbox testing of web-based Electronic Document Processing and CMS applications using Agile. Created test plan, test cases, executed GUI test scripts and tested browsers compatibility in Windows, Linux.

(Mar 2006 – Apr 2006) POLYCOM, INC., Milpitas, CA QA Analyst Contractor

Performed blackbox testing of audio/video wireless, VOIP, IVR applications using Agile. Created test plan, test cases on XML for user stories and traceability matrix. Tested end-point devices, MGC Manager Admin and SDK.

References Available upon request

Contact this candidate