Front Desk Engineer

Srimathi M

Email : **********@*****.***

Mobile : +91-956*******

OBJECTIVE

Seeking a career in an organization, where I can utilize my skills to contribute the growth and success for the organization. I would like to work as a key player in challenging and creative environment.

EDUCATIONAL QUALIFICATIONS

• B.E Electrical Electronics Engineer @2018 in Karpagam College of Engineering, Coimbatore,

With 8.1 CGPA.

• Higher Secondary @2014 in SRK Metric. Hr. Sec. School, Salem with 71%.

• SSLC @ 2012 in St. Mary’s Girls Metric. & Hr. Sec. School, Salem with 73%.

CERTIFICATION/TRAINING

• Attended In plant training at STEEL AUTHORITY OF INDIA, Salem.

• Certified by INFOSYS CAMPUS CONNECT SOFT SKILLS program.

WORKING

Currently I am working in Firstmatrix Solutions a Web Designing Company from August 2020 to till date.

Key Responsibilities:

• Meeting with clients to discuss website design and function.

• Designing and building the website front-end.

• Creating the website architecture.

• Designing and managing the website back-end including database and server integration.

• Generating WordPress themes and plugins.

• Conducting Wordpress training with client.

• Monitoring the performance of the live website.

EXPERIENCE

Floor Manager from August 2019 to March 2020.

Thriveni Nexa

Key Responsibilities:

• Handling front desk.

• Capturing customer details & managing showroom floor.

• Assigning executives for customers through online using I-Pad.

• Maintaining the Walk-in Reports.

• Maintaining the showroom check sheets.

• Managing test drives & TD car upkeep.

• Preventive maintained the showroom area.

• Showroom upkeep, pantry service management.

• Arranging the vehicle for the delivery process.

Tele Executive from May 2018 to July 2019.

Thriveni Nexa

Key Responsibilities:

• Identified and evaluated opportunities improving the process and customer experience

• Assisted the sales team for incoming requests for new services

• Analyzed customer needs and made arrangements adhering to company policies

• Handled escalated and upset calls, maintained and updated the outbound call reports

• Provided feedback of the customers to the management for improving the services

• Managing large amounts of inbound and outbound calls in a timely manner

• Identifying customers’ needs, clarify information, research every issue and providing solutions

• Keep records of all conversations in customer database in a comprehensible way

• Customer focus and adaptability to different personality types

Technical Skills:

Operating Systems: Windows 7, 10

Other Packages: Microsoft Office, 2007, 2010, 2013

Key Skills:

• Excellent verbal and written communication skills.

• Ability to take risks and perform in crunch situations.

• Creative, Disciplined and Adaptable to changing work environments.

• Determined to improve the work environment by being Productive and Efficient.

PROJECT WORK DONE

Auto metro Train using RFID.

Description:

The project works based on the principle of RFID access control. A RFID reader installed aside the compartment and the RFID card in the arriving end of the railway station. The reader continuous sends the signal. Once it comes near the card, the signal is received by the card and it starts sending response signal. When the train reaches the station all the details of the train are displayed on the board. This data is received by the card. The display shows the train name, train number, and train count of the train deprture. Then the train reaches second station second card will receive the signal of the train.

CO- CURRICULAR ACTIVITIES:

• Participated in one day international workshop on “Embedded C and PIC Micro controller” held at Sri Krishna College of Technology, Coimbatore.

• Participated in two days workshop on “ PIC Microcontroller and its Applications to Power Electronics” held at PSNA College of Engineering and Technology,Dindigul

EXTRA CURRICULAR ACTIVITIES:

• Successfully organized and coordinated an event in the National Level Technical Symposium DHRUVA 2K17 in Karpagam College of Engineering, Coimbatore.

PERSONAL PROFILE

Father’s name : Manivel RA

Date of birth : 06.04.1997

Marital Status : Single

Present Address : 78/169, ErumapalayamMainRoad,Kitchipalayam,Salem-636015.

Languages known : English& Tamil

DECLARATION

I, do hereby confirm that the information given above is true to the best of my knowledge.

Place: Yours Sincerely,

Date:

(Srimathi M)

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