Admissions Advisor/Program Manager

Abby Zupancic

*** *. **** **. ******* IL *****

815-***-**** ****************@*****.*** Connect with me on LinkedIn Professional Summary

Innovative Senior level Sales and Customer Support manager with a combination of creative talents and business acumen with an ambitious drive for continued growth and expanding knowledge. Lucratively manages multiple accounts, budgets and client relationships. The ability to identify with the client audience and use that to create and maintain long-term relationships with clients. Extensive experience in account management, leadership, and effectively using technology to measure success through data and metrics and applying these findings to creative solutions and effective problem solving. Ability to work collaboratively across company department teams such as sales and marketing, in fast paced continually changing environments.

Core Competencies

Program Management

Thought Leadership

Client Services

Strategic Planning

Training

Project Management

Process Improvement

Effective Communicator & Presenter

Event Organization & Management

Industry Research

Networking

Vendor Coordination

Budgeting

Technical Skills

Salesforce

Mattersight

Behavioral Analytics

Microsoft Office

o Outlook

o Excel

o PowerPoint

o Access

o Word

Adobe Signature

Adobe Photoshop

Adobe Illustrator

Pattern Aided Design (PAD)

Proficient with Windows and Apple

Operating systems

Professional Experience

Everspring Partners INC 2019 – 2020

Sales/Service - Admissions Advisor II

Everspring Partners is a leader in technology, building online and hybrid courses. Providing a digital presence and online solutions.

Executed daily cadence of established client/student prospects and conducted fulfilling conversations as consulting sessions to qualify leads for graduate business programs.

Made a target amount of daily outbound calls, emails, and text messages to prospective clients/students as a targeted campaign strategy to provide feedback to admissions leadership team.

Abby Zupancic 815-***-**** ****************@*****.*** Page 2

Selected by VP of Admissions, Directors and Admissions team as the February 2020 Employee of the Month for the creation of the Admissions Culture Club. Leading the Admissions Culture Club in team building practices, Monday morning ice breaker activities, conducting monthly meetings with Culture Club members for brainstorming sessions for company wide social mixers.

Lead school partnership and student facing presentations on MBA program, providing information on key trends in industries, program curriculum, tuition fees and admissions requirements.

Wiley Education Services, Oak Brook, IL 2015 – 2019 Sales/Service - Senior Program Manager

Wiley Education Services is a global leader in delivering technology-enabled higher education solutions, offering institution-wide services to help colleges and universities meet the evolving needs of learners and employers.

Selected by Executive Leadership and Directors companywide to participate as an Emerging Leader Advisory Board Member. As a board member, duties include participating and leading project management meetings alongside executive members to identify key business challenges and develop creative solutions.

Develop concepts for onboarding training modules, Salesforce training sessions, lead time management and effectiveness in the workplace presentations for new employee training sessions.

Research and present on current trends, career and industry information, accreditation and certification requirements in monthly Virtual Open House webinars for potential or accepted students for multiple accounts and several programs with Directors/Chairs.

Facilitate and maintain potential student informational appointments for multiple school accounts and graduate programs. Maintaining a consistent volume of 15 to 20 appointments weekly at an average of an hour long appointment each.

Oversee the admissions requirements for a range of 50 to 75 student per semester start on several semester start dates for several school accounts each calendar year.

Manage and process an average 500+ required documents for each 50 to 75 students monthly during the enrollment time period.

ZZAZZ Productions, Oak Brook, IL 2006 – 2014

Operations - Associate Event Producer

For over three decades, Zzazz Productions has been a significant force in the fashion and special events industries with services accommodating their client’s events bicoastally, internationally and predominantly throughout Chicagoland.

Handled event organization from the conception stage to completion. Participated and presented in client meetings an developed concepts with event services.

Performed all clerical duties to prepare for events, negotiated and constructed all event contracts, created budgets and follow-up on all outstanding invoices. Booked all talent, models, entertainment such as DJs or Musicians, booked venues and service providers like stage setup and backstage coordinators

Directed day of event setup, checked in talent and/or entertainment, delegated duties to service providers and executed event during scheduled time. Neiman Marcus, Northbrook, IL 2011 – 2013

Abby Zupancic 815-***-**** ****************@*****.*** Page 3 Sales/Operations - Style Advisor/Event Producer

Selected by the Fashion Director, Ken Downing of Neiman Marcus INC, Dallas Flagship Corporation, Executive leaders and Chicago Area location General Managers.

Collaborated with Public Relations Director with visual concepts of event presentations, selected and styled key apparel pieces from varies luxury designers based on own research and the direction of Neiman Marcus Fashion Director. Coordinated event from the conception stage to completion. Created and executed visual displays.

Conducted oral and visual presentations to Neiman Marcus team members as well as several charitable organizations that average 25-50 established and new clients that would increase sales goals by 35% or higher.

Managed a sales account that ranged from 50 to 70 clients, set up appointments with each client for personal advising, sent email and paper invitations for private designer events or promotional sales to drive business in store and online. Created multiple social media accounts and use their platforms to promote trends or the latest at Neiman Marcus.

Education

Bachelor of Arts – Major: Apparel Design and Apparel Merchandising, Minor: Business Administration, Dominican University, River Forest, IL Activities & Achievements

Dominican University Apparel Advisory Board 2010 – 2013 Professional Board Member

Attended bi-yearly meetings with other Industry Executives, collaborated and created mentorship programs, advised on the development of the apparel department’s major degrees and designed aspects of the curriculum.

Recipient of the Dominican University G.O.L.D Award 2012

Received the G.O.L.D. award which recognizes an outstanding graduate from the last decade who has shown leadership in a career or occupation and in volunteer or community service.

Dominican University Undergraduate Admissions Student Ambassador 2003 – 2008

Conducted campus walking tours for prospective students and their families

Participated in open discussion panels and presented on key historical events the school was known for, which was important to the accreditation of the university

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