HONG MINH THACH

**** *. **** ** ********, AZ ****1 602-***-**** adhh98@r.postjobfree.com

Objective

Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals.

Experience

The Phoenician a Luxury Collection Resort

6000 East Camelback Road. Scottsdale, AZ 85251

Engineer IV & IT Manager January 2018 – Current

Help with IT Director and Manager with upgrade projects

Troubleshooting system and network problems and diagnosing and solving hardware or software faults

Design and create signage for all resort property needs.

Work with client proposals dealing with a range of projects mainly related to full service signage services.

Ensure all sign brand style meet standard guidelines.

Sheraton Grand at WildHorse Pass

5594 W. Wild Horse Pass Blvd. Chandler, AZ 85226

IT Systems Analyst December 2013 – Current

Installing and configuring computer hardware with operating systems and applications

Monitoring and maintaining computer systems and networks

Talking to staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues

Replacing parts as required

Providing support, including procedural documentation and relevant reports

Hyundai of Tempe

8050 S. Autoplex Loop Tempe, AZ 85284

Service Lots Attendant December 2009 – Feb 2012

Detail and delivered customers cars

Transport all cars on lots

Provide Pit-stop and customer service upon request

Performs other reasonably related duties that may be assigned

Wireless Toyz

16878 N. Cave Creek Rd. Phoenix, AZ 85032

Cell Phone Technician December 2005 – July 2006

Meet Sales Quotas

Activate customers cell phones

Fix all damaged cell phones model

Troubleshoot and solve service and wireless equipment issues

Informing customers with great knowledge and latest features of applications

Assist customers with great customer service and a friendly atmosphere

SanTan Honda of Chandler

1150 S. Gilbert Road Chandler, AZ 85286

Lots Attendant and Parts Department

August 2006 – December 2008 August 2009 – December 2009

Greet customers

Detail and deliver customers cars

Pull parts for customers and service department

Dispatch drivers to deliver parts to local body shops

Customer Satisfaction

On-Shore Technology Inc.

1917 W. 3rd St # 102 Tempe, AZ 85281

Packing and shipping June 2004 – December 2005

Received packages and unloaded inventory

Arrange orders and ship

Input addresses for UPS for pick-up

Assembly line experience

Packed all orders neatly and correctly in boxes to ensure quality

Frederick’s of Hollywood

5005 South 40th Street Phoenix, AZ 85040

Customer Sales Rep October 2002 – April 2004

Received inbound calls

Help assist customers on all orders

Update all new products to help customers need

Customer service experience

Worked with a large orders

Answer, close, and process inbound sales ca

Education

Mountain Pointe High School

4201 East Knox Road Phoenix, AZ 85044

1999 – 2003

High School Diploma

Skills

Microsoft word • Network Essentials • Business Management • Customer service • Positive Attitude • Strong work Ethnics • Fast Paced Worker • Stays Focus • Money Management

References

Jaime Banuelos 602-***-****

4742 E. Burgess Ln. Phoenix, AZ 85042

Steven Valencia 602-***-****

6051 S. 42nd St. Phoenix, AZ 85042

Christian Solis 480-***-****

9808 S. 46th Ln. Laveen, AZ 85339

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