Manager Front Office
Resume:
* ******** ****** ****-******, Ogba,Lagos
E-mail: *************@*****.***
Gloria Ngozi Agu.
Personal Information
Date of birth: 21st Sept., 1972.
Sex: Female
Nationality: Nigerian
Marital Status: Married
State of Origin: Enugu State
Local Govt. Area: Udi Local Government Area
Tel. No: +234**********,+234**********. Whatsapp: 081********
Postal Address: 8, Soretire Street, Yaya Abatan,Ogba, Lagos.
E-mail Address: *************@*****.***.
Objective
To become a proficient manager, leading a professionally managed organisation where excellence is tirelessly pursued and accomplished.
Educational Qualifications
Lagos State University, (Jibowu Campus) Ojo, Lagos MBA(MANAGEMENT & HUMAN RESOURCES) 2002 - 2004
Institute of Management and Technology, (IMT) Enugu 1997-1998
HND Accounting (Upper Credit Division)
Institute of Management and Technology, (IMT) Enugu 1993-1995
ND Accounting (Upper Credit Division
The Centre For Computer Literacy, Lagos. 1992
Diploma.
Ilupeju Grammar School Ilupeju, Lagos.. 1985-1991
Senior Secondary Certificate Examination
Crimson Primary School Ilupeju, Lagos.
First School Leaving Certificate 1979-1985
Social Interest
Strength
Working Experience
General Secretary, Interact Club
Member, National Youth Service Corp Drama Troupe
Member, Literary and Debating Society
Member, Jets Club.
Ability to work under pressure with no supervision,
Great communication and excellent writing skills
Co-ordination, people management and result oriented.
The Dover Hotel, Ikeja May 2019 till date
Human Resources Manager
1.Monitor reservations and front office operations viz-a-viz rooms allocation and availability
2.Interact with guests to get feedbacks
3.Co-ordinates functions and ensure excellent service delivery
4.Random room check and regular checks of the surroundings
5.Co-ordinate every activity pertaining to all staff and ensure that high ethical standards are maintained
6.Monitor behavioural pattern of staff and counsel accordingly
7.Maintain staff database and monitor their leave plan
8.Recruitment and Manpower planning
Lestershire Apartments
Senior Partner Nov. 2017 – April, 2018
Presken Hotel & Resorts (New Management of Cheers Hotel Property)Aug. 2017 – Nov, 2017
General Manager 11
Head of Accounts, Administration, Human Resources
Front Desk and Strategy
Cheers Hotel Limited Jan, 2016 – Aug, 2017
General Manager
1.Overseeing the day-to-day running of the hotel
2.Co-ordinates all departmental heads to ensure effective
delivery of responsibilities
3. Business development and Strategy
4. Interfacing with corporate and Government establishments
5. Routine room check for adherence to standard
6. Random room check for control, in addition to other responsibilities
Below:
Cheers Hotel Limited 2008 – Dec. 2015
Accountant/Administrative Manager
Job description
1.Work hand in hand with the General manager to overseeing the day to day running of the hotel
2.Monitoring of various departmental heads
3.Cash handling and resource allocation
4.Monitoring and daily auditing of the cash centers
5.Handling of all tax related matters
6.Credit control
7.Preparation of final accounts
8.Maintenance of guests’ Accounts and following up on payments
9.Preparation of budgets and monthly bank reconciliation statement
10.Recruitment and compensation management
11.Standing as an interface between the management and the staff
12.Presenting all agreements reached with staff to the management and following up on them till complete implementation
13.Identifying training need, presenting proposals for approval and sourcing competent consultants for the training
Dukelands Construction Limited. 2006 - 2008.
General Manager.
Job description:
1.General administration of the head office affairs.
2.Maintenance of contract accounts for all the Contractors.
3.Random Audit of the subsidiary companies accounts.
4.Co-ordination of activities in the subsidiary companies.
5.Preparation of final account for the subsidiary companies.
6.Preparation of budgets.
7.Analysis of debts to ascertain the credit limit of clients and giving advice
to the management Appropriately.
8.Recruitment of personnel.
9.Manpower planning
10.Identifies training need and structure out staff developmental programmes
Manufacturers Association Of Nigeria (MAN) Export Group.
Group Administrative Secretary. 2003-2006.
Job description:
1.General Administration of the Group Secretariat.
2.Keeping up to date accounts and recording of the Group’s financial transactions.
3.Preparation of bank Reconciliation statement.
4.Preparation of Income and Expenditure Account.
5.Liaising with Relevant Government Agencies on Issues Affecting the Group.
6.Organizing of meetings for the Group, Representing And Keeping of Minutes
7.Representing the Group at both National and International Seminars/Workshop and reporting thereon.
8.Maintenance of the Group database.
9.Handling of membership matters.
10.Handling of all the Group’s correspondences.
11.Dissemination of information to members.
Finicky Stitches Nigeria Limited.
Administrative Manager. 2001-2003.
Job description:
1.Handling of all cash transactions.
2.Handling of all staff related matters, including recruitment, manpower training and development.
3.Promotion and Compensation Management.
4.Co-ordination of activities within the organisation to meet set targets.
5.General Administration.
6.Managing mutual relationships with customers.
7.Representing the management at meetings and reporting thereon.
8.Material Procurement.
9.Performance evaluation of departments.
10.Preparation of Final Accounts.
11.Representing the Organisation at both Local and International Exhibitions.
Pacific International Merchants Company Limited
Accountant 2000-2001.
Job description
Auditing And Preparation Of Branches Monthly Accounts.
Nasarawa State Hotels And Tourism Board Lafia
National Youth Service Corp 1999-2000
Job description
Member, team of Internal Auditors to Lafia Hotel.
Referees
Nigeria Breweries PLC.Iganmu House. 1997
Assistant Asset Clerk (SIWES).
Job description
Preparation And Posting of Journal Entries.
Verification Of Fixed Assets.
Mr Christopher Agu
Head of Department,
Dept. Of Food Technology,
Institute Of Management And Technology (I.M.T), Enugu.
Mrs Funmi Fakoya
Managing Director,
Former Cheers Hotel & Suites
29, Obafemi Awolowo Way,
By Allen Junction, Ikeja, Lagos
Mrs Emejevbe Utho
Managing Director,
Finicky stitches Nigeria limited
25, Marconi Road
Palm Grove Estate,
Lagos.
Contact this candidate