CIRRICULUM VITAE

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PERSONAL DETAILS

Name : Warda M.K. Abdul Azeez

Nationality : Indian

Passport Number : M3849552

Marital Status : Married

Date of Birth : 03 May 1988

Mob No. : +966-*********

E-mail : adhh78@r.postjobfree.com

PROFESSIONAL DETAILS

Profile More than 5 years’ successful experience in administration, commercial and customer service support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.

Possess solid computer skills.

Excellent working knowledge using Computer Systems, Microsoft Excel, Microsoft Word, and All other Microsoft Windows® Platforms.

Ability to train, motivate, and supervise all commercial and customer related teams.

A team player, acknowledged as “The Best Employee and Team Leader.”

Develop plans, annual reports and filings, and maintain/update accurate inventories.

Synopsis of Achievements Increased the company growth during my service period.

Reactivated old suppliers and clients utilizing persuasion technical skills.

Introduced international suppliers for future business developments.

Proactive planning led to notable increase in morale in all departments.

Created customer satisfaction survey, drastically reducing potential problems.

Co-coordinating all staffs for company events.

Employment VFS Global (Nov ’19 - Feb 2020)

Operations Officer

Operations and Customer Relations in the UK VAC.

Reception, Registration Officer, Passport Pass-back Counter and Back Office.

Q-Matrix, Q-Buster, High Speed Scanners and Passport Scanning Systems.

Privilege Programs and Value Added Services are offered to clients.

Data Collections and Feedback Reports to be maintained.

Reconciliation of daily day to day work is also done. Freelancer (March ’15 – till date)

Invigilator – British Council / IDP- Education Pvt.

Part time and Hourly paid Invigilator for Cambridge Examinations.

IELTS, UKVI, Computer Based and School Level Exams. CIRRICULUM VITAE

2

Joy of Happiness / Warrd Tech (Mar ’19 – Nov ’19)

Administration Manager

Supporting department managers, staff, and CEO.

Creating, updating, and maintaining records and databases.

Scheduling company calendar and updating as needed.

Preparing correspondence, documentation, or presentation materials.

Monitoring and following up on the Company Deals.

Preparing reports on completed deals and orders.

Monitoring and maintaining office equipment and inventory supplies.

Updating office policies and procedures.

Overseeing and preparing expense reports.

Coordinating for general issues like organizing, cleaning, repairing of the office.

Organizing the team for special functions and social events. Al Abdullatif for Perfumes & Cosmetics (Oct ’11 - May ‘13) Asst. Commercial and Customer Relations Manager

Worked with 25 sales professionals covering entire KSA and Jeddah Region, and corporate accounts which include International Suppliers and Agents as well as Middle East Traders.

Support sales representatives in opening new accounts and upgrading existing service.

Quickly and effectively solve customer and suppliers challenges.

Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.

Supported the Warehouse Management and Distribution Team for 2 months as an additional service.

Dar Al Hanan School (Dec 10 - June ‘11)

High School Teacher for Mathematics and Science subjects. Education Nehru College of Engineering and Research Centre

(2006-2010)

Bachelors in Electronics and Communication Engineering

CADD Centre Training Services, Manjeri (October 2017) AutoCAD for Architects and Civil Engineers

Language Skills English, Hindi, Malayalam, Arabic and Tamil. References:

Firos Usman – Senior Executive (VFS Global)

Tel: +966 12 22895609 Ext:901 ; Mob: +966-********* ; Email: adhh78@r.postjobfree.com

Adam Carslin – CEO ( Joy of Happiness / Wardd Tech) - Mob: +966-*********; Email: adhh78@r.postjobfree.com I, Warda M. K. Abdul Azeez here by confirm that all the information given above mentioned is true to the best of my knowledge.

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