JOHN KOSS
Drexel Hill, PA ****6
(215) 715- 4266
OBJECTIVE
To further a career in the hospitality industry and to explore various options regarding management.
PROFESSIONAL EXPERIENCE
Sheraton Philadelphia Downtown Hotel 08/2013 – Present
Concierge
Mastering all areas of customer service. Assisting hotel clients enjoy all our city has to offer. Possessing
Key information to provide best experience possible. Computer proficient in most desk top applications
Four Points by Sheraton Philadelphia 4/2009 – 2/2013
Front Office Supervisor
Oversee operations of front desk, prepare shift for staff on arrivals, departures, training and being evening manager on duty. Order supplies, inventory pantry store. Assist guests with billing questions, handling any comments or concerns. Top enrollment of SPG guest rewards program.
Rite Aid Pharmacy Lebanon, PA- 12/2008 – 10/2009
Assistant store manager
Manage staff off 6 employees, train, distribute work assignments, merchandise the store, display sale product, order and inventory. verify cashiering and prepare bank deposit. follow management instruction
Alexander Inn, Bed and Breakfast 09/2007 – 11/2008
Front Office
C/I, C/O answer switchboard, reservations night audit, concierge services
Us Airways, Philadelphia International Airport 02/2006 - 08/2007
Customer Service Rep/The Club
Assisted members with special requests not limited to, seat assignments, re-routing, up grading, reservations
Marriott Residence Inn, West Orange, NJ 05/2002 -01/2006
Director of Housekeeping
Managed daily operations of housekeeping department. Oversaw staff of 21 employees. Responsibilities included scheduling, budgeting, inventory ordering and delegating work assignments to supervisors.
Accounting Manager/Benefits Specialist
Responsibilities included payroll processing, daily revenue spread sheets, accounts payables, receivables and invoicing. Facilitated employee benefit meetings, created a positive work atmosphere, assisted general manager in training staff on all Marriott standards.
Night Auditor
Duties included check in/check out of guests, running the night audit. Print management reports, preparing express checkouts and completing high balance report.
Guest Service Representative
Duties included check in/check out of guests, fulfilling guest requests for the day, making reservations, answering switchboard, postings and cashier functions.
Bradley Caldwell Inc., Hazelton, PA 1999 - 2002
Grocery Sales Merchandiser
Serviced region of supermarkets regarding specific product, maintained accounts, customer relations, marketing, ordering and display set up.
Hampton Inn, Westhampton, NJ 1996 - 1998
Supervisor
Duties included scheduling, training, accounting, interviewing/hiring, and oversight of 10 employees
EDUCATION
Computer Learning Center, Philadelphia, PA
Associates Degree- Computer Electronic Systems Technology
Northeast High School, Philadelphia, PA
Business Studies – Diploma
Swenson Skill Center, Philadelphia, PA
Distributive Education – Certificate
References upon request