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Front Office Manager/concierge

Location:
Drexel Hill, PA
Posted:
November 03, 2020

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Resume:

JOHN KOSS

**** ******** **.

Drexel Hill, PA ****6

(215) 715- 4266

OBJECTIVE

To further a career in the hospitality industry and to explore various options regarding management.

PROFESSIONAL EXPERIENCE

Sheraton Philadelphia Downtown Hotel 08/2013 – Present

Concierge

Mastering all areas of customer service. Assisting hotel clients enjoy all our city has to offer. Possessing

Key information to provide best experience possible. Computer proficient in most desk top applications

Four Points by Sheraton Philadelphia 4/2009 – 2/2013

Front Office Supervisor

Oversee operations of front desk, prepare shift for staff on arrivals, departures, training and being evening manager on duty. Order supplies, inventory pantry store. Assist guests with billing questions, handling any comments or concerns. Top enrollment of SPG guest rewards program.

Rite Aid Pharmacy Lebanon, PA- 12/2008 – 10/2009

Assistant store manager

Manage staff off 6 employees, train, distribute work assignments, merchandise the store, display sale product, order and inventory. verify cashiering and prepare bank deposit. follow management instruction

Alexander Inn, Bed and Breakfast 09/2007 – 11/2008

Front Office

C/I, C/O answer switchboard, reservations night audit, concierge services

Us Airways, Philadelphia International Airport 02/2006 - 08/2007

Customer Service Rep/The Club

Assisted members with special requests not limited to, seat assignments, re-routing, up grading, reservations

Marriott Residence Inn, West Orange, NJ 05/2002 -01/2006

Director of Housekeeping

Managed daily operations of housekeeping department. Oversaw staff of 21 employees. Responsibilities included scheduling, budgeting, inventory ordering and delegating work assignments to supervisors.

Accounting Manager/Benefits Specialist

Responsibilities included payroll processing, daily revenue spread sheets, accounts payables, receivables and invoicing. Facilitated employee benefit meetings, created a positive work atmosphere, assisted general manager in training staff on all Marriott standards.

Night Auditor

Duties included check in/check out of guests, running the night audit. Print management reports, preparing express checkouts and completing high balance report.

Guest Service Representative

Duties included check in/check out of guests, fulfilling guest requests for the day, making reservations, answering switchboard, postings and cashier functions.

Bradley Caldwell Inc., Hazelton, PA 1999 - 2002

Grocery Sales Merchandiser

Serviced region of supermarkets regarding specific product, maintained accounts, customer relations, marketing, ordering and display set up.

Hampton Inn, Westhampton, NJ 1996 - 1998

Supervisor

Duties included scheduling, training, accounting, interviewing/hiring, and oversight of 10 employees

EDUCATION

Computer Learning Center, Philadelphia, PA

Associates Degree- Computer Electronic Systems Technology

Northeast High School, Philadelphia, PA

Business Studies – Diploma

Swenson Skill Center, Philadelphia, PA

Distributive Education – Certificate

References upon request



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