Manager Store
Resume:
AMANDA BALL
MANAGER
OBJECTIVE
Punctual, dependable, team-oriented, and customer service based individual looking to gain maximum career growth and optimum job satisfaction, by utilizing the skills and aptness I have gained through my years of experience. EXPERIENCE
OFFICE/SHOP MANAGER: SMILE DIRECT CLUB
(AUGUST 2019-CURRENT)
Worked side by side with duly licensed dental professionals to create clear aligners for patients to conveniently receive at their doorstep. Handled P&L, labor hours, and sales goals. Making sure all staff maintained a clean and professional work environment, double checking all completed scans, helping complete appointments, and keeping all training up to date. I took my team from a 67% success rat to an 86% minimum in less than five months, resulting in guaranteed bonus and weekly conference call recognition.
RETAIL STORE MANAGER: T-MOBILE
(NOVEMBER 2018-AUGUST 2019)
Achieved financial goals on a regular basis by controlling expenses, optimizing schedules, and regulating inventory. Helped the store go from a 3% conversion to an 8% conversion in three months. Reduced workflow inconsistences by recruiting and hiring capable/coachable employees.
MANAGER: RAZZOO’S
(MARCH 2017-OCTOBER 2018)
Staff scheduling, tracking food and beverages, using a declining supply budget to maintain a positive P&L, food and liquor orders, overseeing quality controls, recruiting and developing a staff of 100+.
SUPERVISOR: BJ’S BREWHOUSE
(MARCH 2015-MARCH 2017)
Trained and mentored staff to maximize effectiveness. Highly skilled in customer interaction, providing a exceptional experience for the customer and/or
enhancing customer satisfaction.
ASSITANT GENERAL MANAGER: EL CHICO
(OCTOBER 2013-JULY 2014)
Used a decling supply budget to maintain a positive P&L. Created and implemented an action plan to address cost control issues, maintained and trained a
staff of 60 people, handles all catering orders, maintained team efficiency by delegating daily tasks, communicated best practices and monitored behaviors to coach accordingly.
C O N T A C T
*********@*****.***
Bryan, TX 77808
E D U C A T I O N
TEMPLE HIGH SCHOOL
DIPLOMA
2007
Contact this candidate