Sales Outside
Resume:
Gideon M. Njuguna
Lynn, MA 01902
Objective:
Obtain a Sales/customer service representative opportunity
Education:
B.Sc. University of Massachusetts, Boston
Experience:
August 12, 2008-April 30, 2020
Enterprise Rent a Car
August 2009-May 2020, Account Representative/Specialist
Responsibilities:
Liaison between the insurance company and Enterprise.
Drove sales to promote Enterprise value to insurance company.
Administrative duties; authorizing, extending, terminating rentals according to the insurance company’s guidelines.
Maintained less than 2% account receivables.
Resolved issues on a timely manner.
Achieved over 85%, Customer satisfaction index and 100% account satisfaction.
Outside sales to Insurance Agencies, body shops, and dealerships
Maintained below 2% account receivables.
Conducted trainings to branch employees on customer service, call backs and Enterprise policies.
Conducted trainings to Insurance companies’ adjusters, dealerships and body shops, on Enterprise technology and value.
June 2009-August 2009, Management Assistant
Responsibilities:
Managerial functions;
Customer service. Achieved over 85%, customer satisfaction index
Managed fleet based on reservations and needs.
Coordinated fleet maintenance to ensure a well-maintained fleet of cars
Account receivables; called and email accounts to collect outstanding balances.
Trained and mentored new Management trainees.
Outside sales; to body shops, dealerships, insurance agents and corporate
August 2008-June 2009, Management Trainee
Responsibilities:
Customer service – Answer phones, make reservations, pick up customers, help with vehicle selection and follow up during the rental
Sales – Upgraded customer for additional revenue
-Sold auxiliaries like damage waiver, supplemental liability protection, Medical protection, Road side assistance, car seats, gas, GPS, ect.
-outside sales to body shops, dealerships and insurance agencies.
Contact this candidate