CURRICULUM VITAE
OF
Genevieve
Stoltz
VALUABLE SKILLS AND EXPERIENCE BENEFICIAL TO YOUR ORGANISATION To whom it may concern,
Including in this CV are all my relevant and past experiences. However, I would prefer to introduce myself to you by advising you of my capabilities and skills and hope that this short introduction will go a long way in assuring you that I would be a definite asset to your organization. I am trustworthy, hardworking, a fast learner and always fulfil my duties to the best of my ability. My goal in life is to make a success of my career and to improve my skills. I am an outgoing person and get along excellently with not only my colleagues, but also my employer and my clients. I consider myself as a team member. I can assure you of my best as I enjoy working with people and facing new challenges. In addition, I am sure that, with my skills, and your goodwill, we will go from strength to strength in future. Thank you
Genevieve Stoltz
CONTACT DETAILS:
HOME ADDRESS:
186 Von Willich Ave
Clubview
Centurion
0157
TELEPHONE NUMBER:
Cell: 071-***-****
E-mail: adhgvr@r.postjobfree.com
PERSONAL INFORMATION
Title: Mrs
Name: Genevieve
Surname: Stoltz
Date of birth: 11/05/1992
Marital Status: Married
Dependants: 1
Nationality: South African
Home Language: English/Afrikaans
Health: Good
Driver’s License: Code 8
ID Number: 920**********
LANGUAGES AND COMPUTER SKILLS
LANGUAGES Reading Writing Speaking
English Excellent Excellent Excellent
Afrikaans Good Good Good
SECONDARY EDUCATION
Last School Attended :Bekker High School
Highest Qualification Attained :Standard 10 / Grade 12 Subjects :English First Language
Afrikaans second language
Home Economics
Geography
Mathematics
Travel and Tourism
TERTIARY EDUCATION
College Attended Current :International Hotel School In my 3rd and final year doing the Hospitality Course Subjects :Hospitality Today > An Introduction
Supervision in the Hospitality Industry
Managing Housekeeping Operations
Bar and Beverage Management
Management Food and Beverage
Managing Front Office Operations
Facilities Management
Hospitality Sales and Marketing
International Computers Driver’s License 1,2,3&4
Training and Development
Basic Accounting in the Hospitality industry
WORK EXPERIENCE
Name of Organisation :Focus Rooms
Nature of Business :Conference Venue
Period of Employment :November 2019 to April 2020 ( Retrenched due to Covid 19) Position Held :Sales Executive
Duties:
• Developing and maintaining a DATABASE of corporate and organizational contacts to ensure maximum sales.
• Direct TELESALES and SALES CALLS (face to face) to potential and established clients in the area allocated.
• Agreeing to and Achieving Sales Targets
• Devising and following a working Sales Business Plan - Researches, establishes & assists in writing the Sales Plan
• Produce and submit required daily, weekly, or monthly reports (whatever is agreed upon).
• Develop and maintain relationships with the major clients
• Keep the necessary records, detailing progress with clients
• Ensures that the administration & records in the department are being kept
• Visits potential clients to sell the facilities of the property Is aware of the competition & tracks competitor activity regularly
• To ensure the facilities revenue budgets will meet & exceed budgeted expectations
• Performs any additional duties that may be required or as requested by the Manager and MD e.g. attend relevant trade shows, seminars etc
Reference: Marisa Scott
WORK EXPERIENCE
Name of Organisation :Liliesleaf
Nature of Business :Historical Site & Functions Venue Period of Employment :April 2018 to November 2019
Position Held :Sales &Marketing Manager
Duties:
• Analyze and create a plan for engaging the target market
• Analyze the competition to create a plan for engagement
• Create a plan for gaining customers and then retaining them
• Identifies business opportunities by identifying prospects and evaluating their position in the industry, researching, and analyzing sales options
• Identifies service improvements or new services by remaining current on industry trends, market activities, and competitors
• Demonstrate products and services as deemed necessary by clients and management
• Makes product appeal to the target market
• Researches client base to find new types of customers and sell to them accordingly
• Sell services by establishing contact and developing relationships with prospects, recommending solutions
• Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements
• Schedule appointments and meetings as necessary
• Respond questions from clients
• Engage in superior customer service by making information readily available
• Finds ways to sell products in the face of a down market
• Conduct market research and analyze consumer rating reports/questionnaires
• Employ marketing analytics techniques to gather important data (social media, web analytics, rankings etc.)
• Assemble consumer rating reports by compiling, consolidating, formatting, and summarizing information, graphs, and presentations
• Update spreadsheets, databases, and inventories with statistical, financial, and non-financial information
• Assist in the organizing of promotional events and traditional or digital campaigns and attend them to facilitate their success behind house
• Assist with, prepare, and deliver promotional presentations
• Compose and post online content on the company’s website
• Assisting with the production of marketing literature (brochures, reports, and similar documents) to augment the company’s presence in the market
• Updating, ordering, and maintaining marketing library by checking and replenishing inventory. This must be guided and signed off by the Sales Executive
• Controlling the marketing material and ticket office merchandise stock by proper distribution methods as set out in the stock control policy
• Ensure marketing material is presented at every internal event Reference: Yolande – 072-***-**** or Estee -072-***-**** WORK EXPERIENCE
Name of Organisation :Meridian Wine Merchants
Nature of Business :Corporate Events
Period of Employment :January 2017 to April 2018
Position Held :Regional Events Coordinator
Duties:
• Send all wine events to the wine farms which we look after 25 wine farms and await their confirmation if they would like to participate in which event.
• I make the booking for the farms and make sure payment is made to the certain events.
• I book out all the stock for the wine farms as to what they have selected and making sure that it arrives on time and I arrange all the set-ups at different wine events and breakdown of events.
• What I do as well is I arrange tastings for the farms to do with the sales representatives as well as the merchandise.
• Recently I travel a lot for all the wine events Nationally and make sure all is ready for the farms.
• Deal with budgets with regards to setup equipment for the different farms.
• I assist with Private Access events as much as possible and do the same setup and breakdown and most of the times represent the farms. Reference: Heidi -083-***-****
WORK EXPERIENCE
Name of Organisation :Morrells Boutique Estate
Nature of Business :Hospitality
Period of Employment :August 2016 to 9 January 2017 Position Held :Events Co-ordinator
Duties :
• I basically do the sales part as well to bring in the business and make sure that they book with us and provide them with the best 5-star service level
• All the functions that I book I make sure all my clients are happy with my service and as soon as their event takes place I am there throughout the whole function until the end.
• I make sure that the correct charges are raised to the groups folio and recon is done and sent immediately to the client.
• I currently work on Apex and Plus Point
• I work remarkably close with each corporate company as well as the Bride and Groom as we ned to make sure that guest expectations are meet 100%
• Site inspections
• Detailed function sheets
• Keeping Client happy always
Reference: Illana 072*******
WORK EXPERIENCE
Name of Organisation :Mount Grace Spa & Country Lodge Nature of Business :Hospitality
Period of Employment :August 2014 to 3 August 2016 Position Held :Banqueting Co-Ordinator
Duties
• Recon group Accounts
• Dealing directly with clients when they are at the hotel.
• Assist in following up on all pre-payments, working with Opera and Sales and Catering.
• Assist on the floor throughout groups stay
• Site Inspections
• When there is an outstanding amount on groups check out, I would make sure it gets paid immediately
• Keeping the client happy always
• Providing the client with a daily bill on what has been charged throughout their stay. Reference: Annelize Espach 084-***-****
WORK EXPERIENCE
Name of Organisation :Mount Grace Spa & Country Lodge Nature of Business :Hospitality
Period of Employment :February 2014 to July 2014
Position Held :Food and Beverage and Kitchen Administrator Duties:
• Daily cost of sales
• Timesheets
• Stocktakes
• Recruitment and interviewing of staff Micros system and Opera system
• Costing of menu
• Handling Guest complaints
• Training of staff on product knowledge
• Assist on floor and General office admin
• Package Profit
• Menu design
• Stocktakes and Variance investigations
Reference: Anthony da Silva 076-***-****
WORK EXPERIENCE
Name of Organisation :Alpine Heath Resort
Nature of Business :Hospitality
Period of Employment :January 2011 to January 2014 Position Held :Food and Beverage & Housekeeping
Duties:
Our duties during the 3-year program consisted of not just studying the theory but also spend time in the actual area of concern. In some instances, you were also required to run and Supervise the actual department as per above those departments I was the Supervisor. Front Office and Reception. Reference :Ernest Hiltemann 083******* & Sean Raynard 072******* WORK EXPERIENCE
Name of Organisation :Loads for Living
Nature of Business :Retail
Period of Employment :December Holiday 2010
Position Held :Floor Assistant
Duties
• Customer service
• Cashier
• Merchandising of stock on Sales Floor
• Pricing of goods
Interests and activities
• Hockey
• Hiking
• Socialising
• Learning new skills
• Meeting new and interesting people
Awards:
Colours for Hockey