Front Desk Manager
Resume:
ASHUTOSH KHOSLA
954******* ***************@*****.***
CAREER OBJECTIVE
Enthusiastic and committed individual seeking a manageral position in the hospitality industry in future to utilize my refined, articulate, and professional disposition in the provision of exceptional service to customers.
EXPERIENCE
The chancery pavilion Bangalore
On job trainee
• Welcoming and greeting of guests.
• Checkin checkout of the guests.
• Handling guest complaints effectively.
• Preparation of group grc's, billing instructions and group folios .
• Preparation of c forms of foreign international clients.
• Implementing the rules and instructions given by superiors.
• Proficiency in billing and making of settlement at the end of shift. Opera handling.
• Updation on guest profiles and folios.
• Guest satisfaction by welcoming them and making their stay comfortable by showing extra efforts.
• Building of good relationship with guest to get feedbacks.
• Handling of shifts alone at the desk.
• Worked in line with supervisor and manager by following and gathering instructions.
• Selling of rooms directly at front desk.
• Handling cash and take shift handover, maintaining loog books.
• Helping duty manager to process audit and post audit work .
• Completion of reg cards or grc's.
• Explain the guests about the loyalt program of hotel.
• Handling the night shifts alone at the front desk.
• Check rooms and prepare amenities for the vip guest, groups and etc .
• Maintaining check in checkout guest report ledger.
• Exchange of forex for the guests .
• Enhancing the skills while doing work at the reception. The chancery pavilion, bengaluru (222 rooms)
Management trainee
•Devloping and implementing concept of knowledge bank at front desk.
• Working with the colleagues as a team and lead the front desk.
• Works as an activity manager at the front desk under supervision of afom of hotel.
• Check rates and updated profiles of guests in the hotel.
• Night auditing and preparation of night reports like flash report, occupancy, vip in house, manager flash, single lady inhouse, trial balance etc
• Building good relationship with the guests that have booking from ota's to get feedback and build good customer satisfaction .
• Handle the guests situations or complaints at uneven number of times.
• Guest centric approach.
• Assist the new staff according to work.
• Opera handling .
• Handling the group checkin and checkout to the billing.
• Increased thrust on guest loyalty by interacting with the guests nd getting first hand feedbacks.
• Strong implementation of back office procedures and rules to the line staff and my teammates to ensure qualitive and quantitative commitments are met.
• Maintain contact with corporates and individual customers to build better relationship with them.
• Reduces cost cutting by taking some extra efforts by reusing the key jackets, reuse of papers, using folders etc
EDUCATION
Bahra university, shimla
Bachelor's in hotel management
9.4
2019
Amravati vidyalaya
12th,Senior secondary
72%
2015
Amravati vidyalaya
10th
8.0
2013
TECHNICAL SKILLS
Oracle opera Ids Ms word Ms office Ms Excel
ACHIEVEMENTS & AWARDS
Got appreciated as best on job trainee for two consecutive months in the year in the chancery pavilion bangalore
INDUSTRIAL EXPOSURE
Successfully completed the industrial training from ramada plaza (122rooms )chd (wyndham group of hotels worldwide ) for 4 months
Successfully completed internship from the taj hotels and resorts bangalore (320 rooms) for 5 months. INTERESTS
Playing cricket
Travelling
PERSONAL STRENGTHS
• Strong management and organizational abilities
• Extensive background handling money accurately and responsibly
• Active listener and intentional speaker
• Accurate and fast data recording
• Excellent interpersonal communication skills
PERSONAL PROFILE
Date of Birth : 01/09/1997
Marital Status : Single
Nationality : Indian
Known Languages : English, Punjabi, hindi
ASHUTOSH KHOSLA
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