Front Desk Technician

D AVO R S T I M A C

RECEPTIONIST / ELECTRICAL

ENGINEERING TECHNICIAN

+(971) 052-***-****

A highly motivated and well-organized electric machine technician with two and a half years of experience working as a hotel receptionist. Pride in appearance and a warm personality combined with a proficient knowledge of clerical duties leads to a reliable and solid first point of contact for customers and employees. Working well under pressure with the ability to remain calm and focused creates and encourages a positive and trustworthy image for the company as a whole. P E R S O N A L D E T A I L S

Date of birth

March 10, 1989

Nationality

Croatian

L A N G U A G E S

English

Croatian

German

Spanish

W O R K E X P E R I E N C E

R A D I O H O S T

Oct 2008 - Apr 2012 / Nova Gradiska Croatia

Directed and hosted a weekly music radio show

Freelance IT and Electronic Technician

June 2012 - Apr 2017 / Nova Gradiska Croatia

• Installing and configuring hardware and software components to ensure usability

• Troubleshooting hardware and software issues

• Repairing or replacing damaged hardware

• Managing technical documentation

• Conducting daily backup operations

• Installing and upgrading anti-virus software to ensure security at the user level R E C E PT I O N I S T

Hotel Kralj Tomislav / Jun 2017 - Dec 2019 / Nova Gradiska Croatia

• Welcome and greet guests

• Answer and direct incoming calls

• Inform guests of hotel rates and services

• Make and confirm reservations for guests

• Register and check guests in

• Verify guest's payment method

• Verify and imprint credit cards for authorization

• Maintain clear and accurate records of guest room bookings D R I V I N G L I C E N S E

Driving license category

Category B

• Compute all guest billings, accurately post charges to guest rooms and house accounts

• Listen and respond to guest queries and requests both in-person and by phone

• Provide accurate information about local attractions and service S K I L L S

Microsoft Office

Accounting

Multitasking

Organization Skills

Excellent communication

• Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests

• Complete and maintain any incident reports, daily activity reports or other reports requested by management

• Manage conference room bookings and scheduling

• Close guest accounts and check guests out

• Review accounts and charges with guests during the check-out process

• Process accurate payment of guest accounts

• Inform housekeeping when rooms have been vacated and are ready for cleaning

• Monitor visitors to the hotel

• Enforce rules and policies of the hotel

• Maintain a neat and orderly front desk and reception area Customer Satisfaction

Technical Skills

E D U C A T I O N

C E R T I F I C A T E

Mislav Znanje / Slavonski Brod,Croatia/2010

Accounting Software Operator

C E R T I F I C A T E

Elektrotehnicka Skola / Nova Gradiska Croatia/2008 Electrical Engineering Technician

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