Analyst

NICOLAS GONZALEZ LADINO

Staten Island, NY ***** 646-***-**** ********.******@*****.***

Self-motivated professional offering strong communication and analytic skills. Works effectively on teams, as well as independently, in fast-paced environments. Consistently positive and friendly committed to reaching business goals. Associate Banker, 07/2018 to 05/2020

JP Morgan Chase – New York, NY

Engaging clients by welcoming them with a warm friendly smile, pleasant demeanor, using clients name, whenever possible, and thanking them for doing business with Chase. Performed financial transactions in accordance with bank policies and procedures while maintaining acceptable record in daily drawer balancing.

Listen carefully to clients and willingly assists with any questions or problems clients has Make sure all needs are met before concluding the transaction, making the client feel his/her time is being valued without being rushed.

Show initiative, empathy and proactively prevents and handles problems with clients while assisting others as well.

Effectively execute all service and referral routines to deepen client relationships. Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets.

Cashier, 11/2015 to 04/2017

LEGO – New York, NY

Responsible for engaging and connecting with each customer to provide positive shopping experience Performed all cash register functions and portraying professional, gracious, friendly and engaging manner at all times

Mentored and trained new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers

Sales Associate, 10/2013 to 01/2014

American Eagle Outfitters – New York, NY

Helped customers sign up for loyalty programs and submitted completed paperwork Stayed up to date on store promotions, payment policies and security practices Assisted customers by finding needed items and checking inventory for items at other locations Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current

Bachelor of Science: Fraud Examination and Financial Forensics, 05/2019 John Jay College of Criminal Justice of The City University of New York - New York, NY Dean's List Honoree

Pඋඈൿൾඌඌ ඈඇൺඅ Sඎආආൺඋඒ

Wඈඋ H ඌඍඈඋඒ

Eൽඎർൺඍ ඈඇ

Associate of Arts: Liberal Arts And Sciences, 05/2017 Borough of Manhattan Community College of The City University of New York - New York, NY Dean's List Honoree

Coursework in Microsoft Office

High School Diploma: 2012

New Utrecht High School - Brooklyn, NY

Member of TRI-M Music Honor Society, Vice President: 2010-2012 Boys Volleyball Team: 2011-2012

Advanced Placement in Spanish

Good communication skills

Organization and Planning

Excellent in providing customer service

Microsoft Office

Analytical ability

Problem-solving skills

Team player

Financial

Sales

Fluent in Spanish

Reviewing Documents

Strong Account Analysis Skills

Compliance, Banking Laws and Regulations

Banking

S අඅඌ

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