Associate II, Internal Shared Services

Benjamin S. Schantz

*** ******* ** ****: 585-***-****

Rochester, NY 14617 **********@*****.***

Education

Stony Brook University Stony Brook, NY May 2017

Bachelor of Science, Business Management

Specialization: Marketing

Work Experience

MVP Healthcare – Associate II, Internal Shared Services 2019 – Present

Actively researching provider information in databases to provide current data and updates

Processes demographic change requests from doctor’s offices

Maintain a guide to assist coworkers on how to properly handle claims and authorizations

Effectively communicate status updates on major projects with coworkers and leaders

MVP Healthcare – Associate I, Care Center Representative Provider Services 2018 – 2019

Collect and analyze provider and member data to ensure the best possible outcome

Handle incoming calls to assist medical doctor’s offices and hospitals regarding patient information

Coach doctor’s offices staff through difficult situations regarding member benefits, authorizations and claims

Chosen to train several new hires

Gamestop – Sales Associate 2019 – 2020

Ensured positive customer experience while upselling products

Maintained a well organized and clean store

Provided expertise on various games, collectibles and electronics

Enterprise Holdings – Management Assistant 2017 – 2018

Assist clients with their rental car needs with a positive attitude and consumer-based focus

Increased the Webster, NY’s customer service score from an 82 to a 92/100 in my first 4 months

Awarded “Elite” status for three consecutive months for being in the top 3 in the region in individual sales

Stony Brook Financial Aid Office – Social Media Coordinator for Financial Literacy 2016 – 2017

Assist office staff with the organization and implementation of the first ever Stony Brook “Game of Life” event

Manage various social media pages (Twitter, Facebook, Pinterest, Hootsuite) for the Financial Aid Office

Design and developed the Stony Brook “Money Smart Seawolves” page

Academic Projects

GEICO Case Study – BUS 448, Marketing Strategy Spring 2016

Goal: Use market research to discover ways for GEICO to better retain their Millennial employees

Google Online Marketing Competition Spring 2016

Goal: Assist Dan Pashman, of “The Sporkful” podcast, increase his number of downloads as well as audience reach using

Google AdWords

Target Case Study - BUS 346, Management and Operations Spring 2016

Goal: Work in teams to discover ways that Target could make their Flexible Fulfillment process more effective

Volunteering

Foodlink Fall 2018

Packaged produce for local organizations

Sonnenberg Gardens Fall 2018

Cleaned the greenhouses and the grounds

Colana Sports Group Summer 2016

Organize MS Excel spreadsheets as well as locate Golf Event Planners in various states

Skills

Highly proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Subject matter expert in LinkedIn, Twitter, Facebook, Instagram, WordPress

Extensive comprehension of Google Analytics

Effective management of provider data using Facets, Macess, and Cactus software

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