Desktop Support Manager

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FAISAL SEMA

System & Network Administration & Security

Address Valsad, Gujarat-396001, India.

Phone +91-906*******

E-mail ******.****@*****.***

LinkedIn https://www.linkedin.com/in/faisal-sema-8718859a

Technical Expertise with the experience of over 8 Years in:

*System & Network Administration * IT Management & Desktop Support * Windows Server and Linux

* System Security * Hardware, Software & Network Troubleshooting * Technical Support

Current associate with Abdul Mohsen Al- Mogren & Partners Medical Co. (View Clinic), Riyadh, Saudi Arabia As an IT Network Administrator.

Business-minded System & Network Administrator with 8 years of experience in supporting server environments. Determined and focused in managing network infrastructure and optimizing environment while reducing redundancy. Considered an expert in troubleshooting complex problems and reaching innovative solutions while adhering to rules and requirements of project scope. Dynamic team player when interfacing with other staff members, vendors and end-users. Skills

Windows Server 2003/2008/2012/2016/2019, Windows 10 / 8 /7 / XP / 98. Active Directory, DHCP, DNS, Group Policies, File server, Terminal Server, IIS, Proxy Server

Virtual Platform Like VMware ESXI, VMware Workstation, vCenter, vSphere & Hyper V

Data Center Setup and Management like DELL and HP Rack and Tower Server, RAID Technology (0,1,5,6,10), Network Devices (Switches, Routers, Firewall, Network Patch Panel, Network Cabling & Crimping), UPS. Network Protocols like DHCP, FTP, TCP/IP, Telnet, SSH, DNS, SMTP, POP, Cisco Network Protocols VLAN, VTP, RIP, OSPF, EIGRP AVAYA IP Office Phone and Voicemail Pro Client (Avaya ip office 500 V2) Backup and Recovery (Acronis, Ease Us, Symantec and Veeam Backup and Replication)

Hospital Management Information System (HMIS) and other ERP Software Install & Configure MS SQL Server (Database)

Antivirus Like ( Symantec Endpoint Security, Quick heal, AVG) Installation, configuration and maintenance Linux, Cent OS, Ubuntu, Mac, DOS

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NAS Storage Device (WD, Synology)

Software, Hardware and Network Installing and Troubleshooting Evaluating, Implementing new software and hardware technologies Basic Knowledge of Programming Languages like (C, C++, JAVA, .Net, PHP, Java Script, HTML, CSS) (Not Experience)

Work History

Oct 2016 -

Current

IT Network Administrator

Abdul Mohsen Al- Mogren & Partners Medical Co Pvt Ltd, Riyadh, Saudi Arabia. Supported in:

Installation, designing, configuration and maintenance of Servers like (Dell Server EMC R740, R740xd, R320, R220, T440, Dell PowerEdge VRTX with 4 x M640P servers, HPE ProLiant DL160, DL180) personal computers, laptops, networks, file servers, Ethernet networks, printers and network cabling.

Installation, configuration RAID Technologies Like RAID 0, RAID 1, RAID 5, RAID 6, RAID 10.

Installation, configuration and administration of Windows Servers 2003/2008/2012/2016, Active Directory, FTP, DNS, DHCP, File server, Print Server, Windows 10 / 8 / 7 / XP, Linux OS, MS SQL Server under various LAN and WAN environment

Installation, designing, configuration and maintenance VMware ESXI, VMware Workstation, vSphere.

Installation, configuration of NAS Storage Device (WD,Synology)

Installation, configuration and troubleshooting of servers, LAN, MAN, WAN, Firewall

(Fortinet), Routers, Switches, Access Point, Wi-Fi Extender like CISCO, Unifi, Net gear, I-Ball, TP-Link and Huawei, Motorola

Installation & configuration of Avaya IP Office Phone and Voicemail Pro Client

(Avaya IP office 500 V2).

Installation & configuration of CCTV Surveillance System like Dahua, Hikvision and etc.

Installation, automation and maintenance of information and operating systems that best meet business needs.

Installation, configuration & Managing day to day Backup and Recovery using Back up Strategies like (Acronis, Ease Us, Symantec and Veeam Backup and Replication).

Installation, configuration and troubleshooting of Antivirus Security (Symantec Endpoint Protection Manager, AVG)

Established and maintained user accounts, profiles, file sharing, access privileges and security

Responsible for Hospital Management Information System Server (HMIS).

Managed Dental and Dermatology Software like (Dentimax, Romexis)

Managed Health Insurance Management System.

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Mar 2012 -

Sep 2016

IT System Manager

GMERS Medical College & Hospital, Valsad, Gujarat, India.

Installation, configuration and administration of Windows Servers 2003/2008/2012/2016, Active Directory, FTP, DNS, DHCP, File server, Print Server, Windows 10 / 8 / 7 / XP, Linux OS, MS SQL Server under various LAN and WAN environment

Installation, configuration and troubleshooting of servers, LAN, MAN, WAN, Firewall

(Fortinet), Routers, Switches, Access Point, Wi-Fi Extender like Net gear, I-Ball, TP- Link and Huawei, Motorola

Installation, configuration and troubleshooting of Antivirus Security (AVG, Quick heal, Avast)

Supervised the systems on the networks and gave remote support

Examined, diagnosed and resolved all network problems

Monitored the day-to-day operations of computer networks

Maintained the documents of changes regarding users, functions & systems

Administered the internal & hosted network infrastructure including firewalls, servers, switches, routers and telephony

Maintained the company IT systems, software, Antivirus and databases

Assisted in recruitment and training of new staff

Managed bio-metric time machine attendance report for hospital and college staff

Evaluated, tested, advised, trained and supported I.T. related projects

Monitored service quality involved in daily contact with end-users to troubleshoot and resolve problems

Education

Jun 2009 -

Feb 2012

MCA: Master of Computer Application

Gujarat Technological University - Ahmedabad

Jun 2006 -

May 2009

Bachelor of Science: Computer Science

Veer Narmad South Gujarat University - Surat

Certifications

2013-03

Microsoft Certified Systems Engineer (MCSE) From IIHT,Surat 2013-03

Cisco Certified Network Associate (CCNA), From IIHT,Surat 2020-10

ITIL FOUNDATION (Pursuing)

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Additional Information

Date of Birth: 12th January 1988

Address: Mota Taiwad, Ghadochi Street, Valsad-396001, Gujarat, India. Nationality: Indian

Driving License Details: Gujarat State (LMV, MCWG) Marital Status: Single

No. of Dependents: 6

Passport Details: T6770417 (Date of Expiry- 29/06/2029 Issued From: - Riyadh, Saudi Arabia). Joining: - Immediately.

Languages

English

Hindi

Arabic

Gujarati

Urdu

Hobbies

Cricket, Volleyball, Football, Swimming,Badminton

Highlights

Gain Experience of planning, implementing, and supporting Windows Server–based networks, Hardware and Network Troubleshoot, operating systems and platform infrastructure

Strengthened the IT infrastructure by implementing new technologies like Router, switches, Network Cabling, wireless technology, Computer Hardware, Software and Networks for company

Developed System & Network engineering skills in Windows and Linux platforms

Ability to support multiple clients with different environment

Detailed analysis and resolution of hardware/network/software technical issues

Developed successful multitasking ability in busy environment

Supplied back-up and documentation of computer and security systems

Personally, handled on-site analysis, inspection, and implementation of proposed solutions

Monitored service quality involved in daily contact with end-users to troubleshoot and resolve problems

Successfully managed a team of over 260 administrative, technical and other staff for Technical activity

Individually handled on-site analysis, inspection, and implemented proposed solutions

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