Desktop Support System Administrator

GIDEON

UKACHUKWU

SYSTEM ADMINISTRATOR

Laurel, MD 20707

301-***-****

***********@*****.***

PROFILE

Strategic and highly detailed System

Administrator with solid expertise in the

delivery of diverse technical projects,

Repairs, installations, and system-level

administration efforts within strict time

constraints. Strong technical and analytical

acumen, capable of interpreting data into

process improvement suggestions to

optimize company efficiency. Powerful

communicator, quick learner, ambitious,

and focused on overcoming diverse

challenges through analytical insights.

AREAS OF EXPERTISE

• Amazon Web Services

• Computer system Repair

• Technical Analysis & Support

• System Administration & Monitoring

• Active Directory

• Firewall Configuration

• Installation & Configuration

• Troubleshooting & Issue Resolution

• Interoperability Testing

• Compatibility Testing

EDUCATION

Bachelor of Technology, Surveying &

Geoinformatics, 2015

WES Verified Transcript

Federal University of Technology Owerri

Nigeria

PROFESSIONAL TRAINING

• CompTIA Linux+ Certification, 7/2020

to 7/2023

• AWS Certified Solution Architect,

6/2020 to 6/2023

PROFESSIONAL EXPERIENCE

Konica Minolta Solutions, Capital Heights MD

System Administrator (Windows, Linux) 2016 to Present Lead all aspects of hardware installation across the entire system while validating interoperability and compatibility with windows and Linux based software distros. Manage user/group services, file/directory creation, and system-wide issue resolution, administrating using Active Directory with over 350 users.

• Oversee installation, configuration, troubleshooting, launch, load balancing, auto scaling, etc. for numerous technical solutions, including Ec2 Instances (Amazon Web Services), phpMyAdmin, Apache web servers with multiple users, and Windows 10 OS/Applications, Hardware’s and Software’s,

• Successfully deliver 1,100+ WordPress blog projects as well as numerous installations, configuration, and troubleshooting projects for Virtual Machines with a VMware Work Station within strict time, budget, and quality constraints.

• Resolve every ticket and Identify, mitigate, and resolve any on call technical/Desktop support issues with any Servers, Including Hardware and Software solution maintaining a 9.88/10 customer feedback.

• Lead project management for several partitioning projects utilizing MBR Partition Table while concurrently managing patching efforts with Yum and/or RPM.

• Strategize to identify and recommend system performance attunements to improve hardware efficiency

• Successfully sent, replied or resolved all email, meetings, computations, team sharing and every other duties applied using Office 365

System Administrator 2015

Continuously led web server configuration and maintenance with multiple end users while managing all aspects of helpdesk/on call support, application and system software installations, as well as system/server troubleshooting or Upgrade to optimize performance.

• Using Active Directory to Manage New employee Accounts and Profiles and managing over 365 Accounts and Profile.

• Managed RHEL configuration and troubleshooting on Windows, while overseeing the development, configuration, and launch of CentOS and RHEL on a virtual machine with VMware hypervisor.

TECHNICAL EXPERTISE

• Windows • PC / Phone/ Laptop Repairs and Configuration

• Linux

• VMware

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