Quality Analyst

RESUME

PRATEEK SINGH RAWAT

E- Phone: Address Mail : 817-***-**** – Prateek.Super-tech singh1191184@EcoVillage-2, Tower gmail.no- com; C4, Flat no. -1707, Noida Extension Greater Noida West. OBJECTIVE

Intend and benefit to get and a position make endeavours to utilise my towards skills and the abilities way which into is practice innovative, for mutual creative growth and excel in my field.

WORK EXPERIENCE

Ø As Goods an employee Services & I started Taxes:- with Tech mahindra and my roles were as following for 1. CCE - for GST ( Goods services & Taxes) (1 Year) - Tech Mahindra

• • Wherein We the site. need we to help need the to people take call over and the make call them on the understand basis of the regarding guidelines the provided returns. on

• We particular also used firm to or get company calls from wherein CA, managers, we had to Lawyers guide them and Taxpayers regarding how of any to fill the returns for example- GSTR- 1,2,3,3B,4 & 4A.

• We while also filing have any to return. make them familiar with the site so that they won’t get confused

• We had to maintain the AHT (Average Handling Time)

• Apart as there from were that so we many also terms had to which maintain are a a little good bit communication lengthy to understand with the taxpayer and which can also create chaos if not followed properly.

• • Quality We customers also has had and to to be do if we maintained emails get any regarding kind accordingly. of the grievances concerns from we get the on taxpayers mail through we also had to reply within on the the given same TAT as per (Turn the Around problem Time)or the . issue for which the mail was sent Ø Associate Quality Analyst -1.5 years- Tech Mahindra Process • as Key - Flipkart per responsibilities their (Chat work. process being as an well analyst as Voice we have process) to do roles audits were and as rate follows:the employees -

• Taking LOB and sessions how it works. to improve quality make the employees educated regarding the

• Pointing table. out the flaws and educate the employees on the same as per the scoring

• • • Making Apology, Conducting is any dip them Empathy in sessions the educated scores. & for Etiquette’s regarding the employees the Do’s who & are Don’ts below of the the quality C- SAT scores or If there Ø SME as follows:(Subject - Matter expert) with FoodPanda for (For Chat-Process) roles were

• As wherein being we chat had executive to take in upon FoodPanda upto maximum we had 3 some chats major depends roles on while which doing starts chat like if chat the accordingly associate is it 1 varies month on older your in quality. the system so he or she needs to start with one

• We typing had speed, to take word maximum exchange, 2-3 chats opening at a script time where time, and in we instant had to resolutions. maintain the

• • Chat We preparation, used varies to get on delay the chat basis in over delivery, of problems customers coupons like problems. food related, handling offers by related, the valet, food food quality, packaging & etc.

• On providing the basis information of such problems regarding we the need any to new confront offers the of the customers day as well for the as on same occasions chats depends we also on the had chat to manage flow. the flow of the chat where in we may go upto 3-4

• • We We the order used had to to is maintain make out of calls time the to and C-the Sat still restaurants (Customer showing Satisfaction) on as well the way if the or & order to RR share ( is resolution running the feedback late rate) or as if we person used to to confirm get chats about on such where issues is it wherein lacking same we had with to the confront riders the if the restaurant riders are from food panda.

Ø HR - RMG ( Resource Management Group Backend)

• Work as We per need Duration the to given manage –(time 1 Year)the doing documentation - Roles background and Responsibilities:verification as well as the checks. - hirings clearing the batches

• Creating Letters. applicant Id’s for new hired employees, Pace Entries & Releasing Offer

• Creating experience files & Personal as per the details. associate documents based on the education, work

• Maintaining records of the records employee of the on hired the basis employees of their so personal that in future information we can which check was the provided rehire in the by them system which or not. also helps us to find out whether the employee is fit to

• Managing on the basis BBD of the (Big hirings Billion we Days) had i.to e. release Part of the the LOB offer in letters which from we get top huge to bottom hirings we by maintaining had to go through the data each on and excel every sheets single from information LOI (Letter provided Of Intent) by to the Offer applicant Letters.

• We attendance also had for to several count the LOB’s Joining . Bonus (Stipend) on the basis of the their

• We the several also had LOB’s to handover on which the we files have after worked working on on them to the respected HR’s of

• Audits information were regarding done on the where files which we lacked we have at while worked making so that the file we can of the get associates whether the information on which we have made the file is correct or incorrect. EDUCATION

• • MODERN 12th NIOS SCHOOL, (NATION NOIDA INSTITUTE OF OPEN SCHOOLING) PERSONAL DETAILS

• • • • • • Date Father’s Marital Religion Nationality Language Of Status Birth Name – Hindu – Known INDIAN – – – 20-Married Mr. Aug-S.– S 1993 Hindi, Rawat English DECLARATION

I hereby declare the above mentioned information is correct to best of my knowledge.

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