Resume of Narendra Jagadishan Page * of *

NAREN Narendra Jagadishan US Citizen

Global Practice Leader – Digital & BPM Practices

Bangalore, India

Mobile: (91-998*******

Email: adhgar@r.postjobfree.com

Professional Summary

Overall 25+ yrs in Enterprise Digital Consulting & Delivery Services globally in USA and INDIA Accomplished global business & technology leader professional Passion to setup strategic business units from scratch and driving it to success Delivering to outcomes on measurable business and operational targets Managed relationships with customers, partners, stakeholders and cross-functional teams Managed multi-million dollar budgets on enterprise technology initiatives Practice/Program Management across customized software development, engineering, marketing, systems, consulting, management, e-commerce/B2B sectors, centers of excellence (CoE) INDUSTRY SECTORS:

Banking & Insurance, Healthcare/Pharmaceuticals, Retail, Manufacturing/Logistics, Telecom, Government, Technology ENTERPRISE STRATEGIC PRACTICES & PLATFORMS:

Enterprise BPM/CRM/RPA/EAI (PEGA, APPIAN, CORDYS, IBM BPM, UIPATH, BLUEPRISM, WORKFUSION, TIBCO, IBM MQ) Enterprise DIGITAL (WEB, MOBILE, CLOUD, SOCIAL, IOT) Enterprise JAVA/J2EE & OPENSOURCE Technologies

Enterprise Content Management, Portal & Search Technologies (DOCUMENTUM, FILENET, MICROSOFT Sharepoint, ALFRESCO, ENDECA)

SPECIALITIES:

Entrepreneurship, Practice, Leadership & Delivery Management, DIGITAL, BPM & RPA Platform & Custom Solutions & Services, Global Transformation Initiatives, Consultative Business Development, Enterprise Process Automation & Consulting, Business Process Optimization and Business Performance Management, Focused Service offerings, Building passionate teams, Center of Excellence Employers & Global Clients

Tech Mahindra (Global Practice Leader-AVP, CX-BPM Practice), Bangalore (JULY 2018 – JUNE 2020) o Led a large global CX-BPM Practice with P&L business & delivery leadership ($40mil / 650 strong) o Digital Transformation Delivery, Customer Experience, Customer Engagement, Digital Process Automation o Practices - PEGA, APPIAN, UIPATH, BLUEPRISM, OUTSYSTEMS, etc o Strategic Practice leadership and management across multiple industry sector customers globally o Solutions, Presales and Alliances leadership

o Global Clients: Scotia Bank, Ford, SCB, Selective, Bank of Mandiri, etc

CIBORNE SOFTWARE (Founder & CEO Entrepreneur), Bangalore (JAN 2016 – JUNE 2018) o Founded Ciborne Software to provide Digital Consultancy Services

PERSISTENT (Senior BPM Lead) (Oct 2016 – Dec 2016) o Client: Liberty Insurance, Johannesburg, South Africa o APPIAN BPM Strategy and Delivery Implementation for a large Insurance Policy Administration System

MPHASIS (Global Practice Leader-AVP-BPM/CRM Practice, Bangalore (Oct 2012 – Oct 2015) o Global Technology Practice Leadership (P&L)

o Global Clients - JPMC, First Republic Bank, Charles Schwab, First Allied Bank, AIG, AEGIS. Vodafone, etc o Global Delivery & Consulting Leadership & Management o Pre-Sales / Business Development Leadership

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CITICORP INC (GLOBAL TRANSACTION SERVICES), USA

o Managed a global enterprise technology programs with multiple service initiatives across multiple line of businesses

(Cash and Commercial Cards)

o Led a large global delivery team across multiple work areas providing enterprise application development and solutions using technology products, frameworks and tools o Client Delivery leadership / management and Consulting

PEGASYSTEMS Inc, USA (BPM & CRM PRODUCT / SERVICES), USA o Managed a large global customer service initiative for AMEX, Franklin Templeton, Philips, Celgene Healthcare, and Government of CA.

o Large global Initiatives and solutions using BPM/CRM technology, frameworks and tools o Client Delivery leadership / management and Consulting

COGNIZANT Technology Solutions Inc (EBUSINESS / ECM / PORTAL / SEARCH - GLOBAL IT SERVICES), USA & INDIA o Bank of New York Mellon Account (Technology Program Leadership, P&L, Management, Business Development, Business Architect, Consulting)

o Technology Practices (Practice Leadership, Program Management, P&L, Offshore Delivery & Technology Leadership / Management)

NJ State IT Office - Department of Justice (GOVERNMENT), USA o Family / Municipal Practices (Large Scale Program/Project/Technology Leadership & Management)

Hoffman La-Roche Pharmaceuticals Inc (PHARMACEUTICALS), USA o Sales & Marketing (Program/Project/Technology Leadership / Management)

IBM Global Services (TECHNOLOGY), USA (3 different locations) o North East Corporate Delivery Centers (Program/Project/Technology Leadership & Management)

Ernst & Young, LLC (MANAGEMENT CONSULTING), USA

o Strategic / Tactical Technology Project Group (Program/Project/Technology Leadership & Management)

Bristol Myers Squibb Pharmaceuticals (PHARMACEUTICALS), USA o Sales & Marketing (Program/Project/Technology Leadership & Management)

Avnet Electronics (ELECTRONICS MARKETING), USA

o Corporate (Project/Technology Leadership & Management)

AT&T (COMMUNICATIONS/NETWORKING), USA

o Internet Services (Project/Technology Leadership & Management)

TATA-IBM Information Systems (TECHNOLOGY), INDIA o Corporate IT (Technology Delivery )

WIPRO Information technology (TECHNOLOGY), INDIA o Corporate IT (Technology Delivery)

Work Experience – INDIA

Employer Tech Mahindra

Designation Global Practice Leader-AVP July 2018 – June 2020 Location Bangalore

Group Enterprise CX-BPM Practice

Role Global Practice Leader – AVP

Responsibility Led a large global CX-BPM technology practice for global customers

Manage customer satisfaction by delivering quality solutions within budget, and ensuring ROI

Collaborate with client and global teams for requirement analysis; solution architecting; and SLA based global software delivery

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Lead & manage large offshore global delivery technology teams & scale

Define objectives and set goals for various enterprise technology initiatives

Communicate with key stakeholders, account managers, develop customer relationship and effectively engage with global delivery teams

Provided thought leadership and a solution-based approach to the management team that will continually improve IT and effectively manage strategic technology projects to achieve anticipated results

Develop, enhance and monitor work to a streamlined process to ensure that all projects are implemented to expected standards and requirements and meet delivery dates

Established effective working relationships with business leaders across the organization and mentor the technology leaders in ongoing discussion of best practices and disciplined methodologies to ensure delivery of a quality systems

Proactively communicated with all stakeholders to provide accurate reporting and information regarding the ongoing projects, risks and initiatives

Experienced in coordinating, negotiating and motivating outside vendors and off-shore resources in support of timeline and IT project deliverables

Strategically planned and managed the capability development by mentor, train and motivate team members to develop capabilities in the various domains

Employer CIBORNE SOFTWARE

Role Founder & CEO Jan 2016 – June 2018

Location Bangalore

Services

Offered

Digital Consulting & Services

Employer MPHASIS (an HP Company)

Designation Associate Vice President (AVP) – BPM Practice Oct 2012 – Sept 2015 Location Bangalore

Group Global Enterprise Technology Practices – BPM Role AVP- Global BPM Practice Leader

Responsibility Manage a Global technology practice across multiple industry sectors, LOBs and Center of Excellence

Manage customer satisfaction by delivering quality solutions within budget, and ensuring ROI

Collaborate with client and global teams for requirement analysis; solution architecting; and SLA based global software delivery

Lead & manage large offshore global delivery technology teams & scale

Define objectives and set goals for various enterprise technology initiatives

Communicate with key stakeholders, account managers, develop customer relationship and effectively engage with global delivery teams

Provided thought leadership and a solution-based approach to the management team that will continually improve IT and effectively manage strategic technology projects to achieve anticipated results

Develop, enhance and monitor work to a streamlined process to ensure that all projects are implemented to expected standards and requirements and meet delivery dates

Established effective working relationships with business leaders across the organization and mentor the technology leaders in ongoing discussion of best practices and disciplined methodologies to ensure delivery of a quality systems

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Proactively communicated with all stakeholders to provide accurate reporting and information regarding the ongoing projects, risks and initiatives

Experienced in coordinating, negotiating and motivating outside vendors and off-shore resources in support of timeline and IT project deliverables

Strategically planned and managed the capability development by mentor, train and motivate team members to develop capabilities in the various domains

Work Experience – USA

Client CITICORP INC

Employer PRINCETON INFORMATION Oct 2011 – 2012

Role Senior Program Manager

Group Global Transaction Services (Cash, Commercial Cards) Role Leadership & program management across multiple technology initiatives – BPM Responsibility Manage a Global technology program across multiple line of businesses

Develop and manage client relationships and demonstrate best practices to develop solution offerings

Collaborate with client and global teams for requirement analysis; solution architecting; and SLA based software delivery

Manage customer satisfaction by delivering quality solutions within budget, and ensuring ROI

Lead & manage large offshore global delivery technology teams

Define objectives and set goals for various enterprise technology initiatives

Communicate with key stakeholders, account managers, develop customer relationship and effectively engage with global delivery teams

Provided thought leadership and a solution-based approach to the management team that will continually improve IT and effectively manage strategic technology projects to achieve anticipated results

Develop, enhance and monitor work to a streamlined process to ensure that all projects are implemented to expected standards and requirements and meet delivery dates

Established effective working relationships with business leaders across the organization and mentor the technology leaders in ongoing discussion of best practices and disciplined methodologies to ensure delivery of a quality systems

Proactively communicated with all stakeholders to provide accurate reporting and information regarding the ongoing projects, risks and initiatives

Experienced in coordinating, negotiating and motivating outside vendors and off-shore resources in support of timeline and IT project deliverables

Experienced in project management, design, requirements definition and specification, budgeting and control

Strategically planned and managed the capability development by mentor, train and motivate team members to develop capabilities in the various domains

Employer PEGASYSTEMS INC

Location USA Sept 2009 – Sept 2011

Client AMEX, Franklin Templeton Investments Inc, Philips, Celgene Healthcare, Government of CA and various other Financial & Healthcare Customers Group Global Professional Services

Group Profile Financial Services and HealthCare

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Role BPM / CRM technology leadership across multiple key initiatives Responsibility Lead Global BPM/CRM technology projects

Partner with Sales on multi-million dollar proposals and provide assistance through sales cycles

Develop and manage client relationships and demonstrate best practices to develop solution offerings

Collaborate with client and global teams for requirement analysis; solution architecting; and SLA based software product delivery

Manage customer satisfaction by delivering quality solutions within budget, and ensuring ROI

Lead & manage technology architecture and design

Perform technology architect role in an onsite / offshore global delivery business model

Lead and manager technology resources and guide and mentor them on key technology challenges

Define objectives and set goals for various enterprise technology initiatives

Communicate with key stakeholders, account managers, develop customer relationship and effectively engage with global delivery teams

Provided thought leadership and a solution-based approach to the management team that will continually improve IT and effectively manage strategic technology projects to achieve anticipated results

Develop, enhance and monitor work to a streamlined process to ensure that all projects are implemented to expected standards and requirements and meet delivery dates

Established effective working relationships with business leaders across the organization and mentor the technology leaders in ongoing discussion of best practices and disciplined methodologies to ensure delivery of a quality systems

Proactively communicated with all stakeholders to provide accurate reporting and information regarding the ongoing projects, risks and initiatives

Experienced in coordinating, negotiating and motivating outside vendors and off-shore resources in support of timeline and IT project deliverables

Experienced in project management, design, requirements definition and specification, budgeting and control

Strategically planned and managed the capability development by mentor, train and motivate team members to develop capabilities in the various domains

Employer COGNIZANT TECHNOLOGY SOLUTIONS INC

Location NYC, Pittsburg & Boston Oct 2007 – Sept 2009 Client Bank of New York Mellon (BNYM)

Group Private Wealth & Asset Management

Group Profile Private Wealth & Asset Management Technology groups Role Senior Manager – Projects (Program Management & leadership across multiple key initiatives ) Responsibility Lead & manage >$10 million revenue generating strategic project engagements

Technology Project management and Business Development of dual shore (offshore & onsite) IT services

Target, penetrate and develop large strategic accounts in the Hi-tech, Manufacturing, and Supply chain segments to generate multi-million dollar annual revenues

Develop account management strategies; manage client relationships. Use Indian multi-shore delivery model and best practices to develop solution offerings

Collaborate with client and offshore team for requirement analysis; solution architecting; and SLA based software product delivery

Manage customer satisfaction by delivering quality solutions within budget, and ensuring ROI

Responsible for billing, A/R management, quality management (CMM) and team mentoring responsibilities

Negotiate commercial contracts

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Lead & manage BNYM Wealth Management key strategic initiatives

Perform end-to-end program management, delivery and technology architect in an onsite / offshore global delivery business model

Lead & manage Wealth Management key strategic initiatives

Manage more than 150 onsite/offshore project resources, project managers / senior technology resources

Define program management objectives and set goals for various enterprise initiatives

Performed program management, scope management, conflict resolution management, proactively communicate with all stakeholders, account management, develop customer relationship and effectively engage with global delivery teams

Provided thought leadership and a solution-based approach to the management team that will continually improve IT and effectively manage strategic technology projects to achieve anticipated results

Develop, enhance and monitor work to a streamlined process to ensure that all projects are implemented to expected standards and requirements and meet delivery dates

Established effective working relationships with business leaders across the organization and mentor the technology leaders in ongoing discussion of best practices and disciplined methodologies to ensure delivery of a quality systems

Responsible for project planning, execution, monitoring and resource balancing skills with ability to support multiple simultaneous projects

Proactively communicated with all stakeholders to provide accurate reporting and information regarding the ongoing projects, risks and initiatives

Experienced in coordinating, negotiating and motivating outside vendors and off-shore resources in support of timeline and IT project deliverables

Managed project scope and timeline through formal change management processes

Managed project issues and risks through std issue/risk process

Experienced in project management, design, requirements definition and specification, budgeting and control

Developed project plans including scope, cost, schedule, quality, resourcing, risk, training and communication to deliver projects on time and under budget

Achieved success with customers in a global delivery model

Strategically planned and managed the capability development by mentor, train and motivate team members to develop capabilities in the various domains

Ability to communicate effectively (written and verbally) with both technical and non-technical parties

Mentor and guide Project Managers in their work and review the project reports submitted

Conduct weekly meetings with team to discuss issues, action items and risks related to capability development

Location COGNIZANT Technology Solutions

Group Advanced Solutions Practice (Advanced Technology Practices) – ECM/Portal/Search

Group Profile Advanced Solutions Practice is a strong 5000 people practice team of practice leads, program managers, operation managers, business development managers, Senior architects and technology specialists and operates globally across multiple countries. The group brings in advanced solutions & services in areas of large scale program management / delivery, enterprise technology solutions like Enterprise Content Management, Portals, Search, Collaboration, Integration technologies.

Key partners are IBM, Microsoft, EMC, Autonomy, Endeca, Oracle and others Role Technology Practice Management (Account / Program) & leadership across multiple technology practices Resume of Narendra Jagadishan Page 7 of 8

Responsibility Manage $10-$15 million practice business within a team of 650 associates globally

Define strategy and set goals for the group

Set directions and provide leadership across all areas of the practice

Drive business growth by providing strategic services to global business customers

Perform account management, develop customer relationship and engage with onsite-offshore teams

Develop product partnerships and align the teams work together with customer/partners

Define & build product capabilities and create excellence centers

Achieve success with customers in a global delivery model

Strategically plan and manage the practice business and capability development from offshore & Onsite

Responsible to manage accounts, consulting & business development areas

Responsible for budgeting and revenue management of the practice

Responsible for meeting billability, utilization and profitability for the projects within the practice

RFI, RFP response analysis, preparation and reviews

Mentor, train and motivate team members to develop capabilities in the technology domain

Measure performance

Mentor and guide Project Managers in their work and review the project reports submitted

Conduct weekly meetings with team to discuss issues, action items and risks related to capability development

Conduct on-site/offshore meetings with other the project teams to resolve delivery/practice issues as needed

Interviewing potential candidates, goal setting for employees and appraisals Client DEPARTMENT OF JUSTICE (ITO), NJ Judiciary, Trenton, NJ Group Family / Municipal / Criminal Divisions Jan 2004 – Oct 2007 Role Senior Consulting Architect / Project Manager Responsibility Program / Project management, leadership, planning & architecture of critical large scale enterprise systems Client Roche Pharmaceuticals Inc, Clifton/Nutley, NJ Group Sales & Marketing, Roche Corporate

June 2001 – Dec 2004

Role Senior Consulting Architect / Project Manager Responsibility Program / Project management, leadership, planning & architecture of critical large scale enterprise systems Client IBM GLOBAL SERVICES (Global North Delivery Center), Piscataway/Sterling Forest, NJ/NY Group Corporate Delivery-North

Jan 1999 – May 2001

Role Senior Consulting Architect / Project Manager Responsibility Program / Project management, leadership, planning & architecture of critical large scale enterprise systems Client AVNET INC, NY

Oct 1998 – Dec 1998

Group

Corporate

Role Project Lead / Architect

Responsibility Lead, planning, analysis & design and build web based enterprise systems Client Ernst & Young Inc, NYC

Dec 1997 – Sept 1998

Group

Strategic Application Group

Role Senior Software Engineer

Responsibility Architecting and building Web application systems Resume of Narendra Jagadishan Page 8 of 8

Client Bristol Myers Squibb, NJ (Internet Development Project Team) Mar 1997 – Nov 1997

Group Healthcare Services Group

Role Senior Software Engineer

Responsibility Architecting and building Web application systems Client AT&T, NJ

Feb 1996 - Feb 1997

Group Web Transaction & Collaboration Services Group Role Senior Software Engineer

Responsibility Assess, Plan, Design, Construction and manage Corporate groupware Web applications Work Experience - INDIA

Employer TATA-IBM (Tata Information Systems Ltd ), Bangalore, India June 94 - Feb 96 Group Information Systems Group

Role Senior Systems Executive

Responsibility Plan, Design, Build and Support of internal corporate applications using IBM technology tools Employer WIPRO INFOTECH LIMITED, Bangalore, India Jan 92 – June 94 Group Information Systems Group

Role Systems Executive

Responsibility Plan, Design, Build and Manage internal corporate applications using Oracle software tools Other Partner Association (Offshore India companies – Project Delivery / Staffing Services) 2008-2011 - Associate Partner with Tychons Solutions, USA 2007-2008 - Associate Partner with SolveIT Technologies, MA, USA to build their Portal Practice & Competency Center 2001-2003 - Associate Partner with Bupro Technologies, CHENNAI, INDIA (BPO Services) 2000- 2001 - Associate Partner with SnickelWays Interactive, NY, USA (Ebusiness Company) to setup their IT Captive center,Chennai

1999-2000 - Associate Partner of Total Infotech Ltd, BLORE, INDIA (Ebusiness Company / SMB Customers) 1997-1999 - Associated with technology training institute Comet Technology, NJ, USA (TechnologyTraining Center) to provide technology training

Education

B.E (Electronics and Communications 1987-1991), JNNCE (Affiliated to Mysore University), INDIA

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