Professional Services, digital transformation, legacy modernization

HANS B. OTHARSSON

** ********** ****, ********* ******** NJ (T) 978-***-**** adhgad@r.postjobfree.com https://www.linkedin.com/in/hansotharsson/

An ambitious and innovative Customer Success and Professional Service manager with a proven record in IT Consulting, client delivery excellence and professional service departmental transformation, performance, team, and process enhancement. Results-oriented with strong analytical and problem-solving skills, customer-focused, and committed to the profitability of employer through customer satisfaction, retention, and driving sales opportunities. PROFESSIONAL SKILLS

• Enterprise Sales (License & Services)

• Excellent Communication &

Presentation Skills

• Global Professional Services Mgmt.

• Banking & Financial Services

• State/Federal Government Svcs.

• Customer Success (Build & Delivery)

• Mainframe Application Modernization

• Cloud Migration (Google, AWS, AZURE)

• Integration Infrastructure Modernization

• Core Banking System Replacement

• Business Development

• Digital API Transformation

• Software Start-Up – Operations

• Complex Problem Resolution

• Channel Partner Management

• Sales Deal Desk Management

• Financial Accounting Systems

CORE COMPETENCES

• Ability to learn quickly, work independently and prioritize multiple tasks in a deadline-driven environment

• Sale, scoping, and delivery of a countless number of successful enterprise customer modernization (legacy applications) engagements to Cloud, Hybrid Cloud, and On-Premise platforms

• Ability to facilitate teamwork, build rapport, manage conflict, and teach, coach, counsel

• Establishing and driving relationships with alliance partners, technology partners, and resellers

• Building customer-facing teams around the globe, including Customer Success, Pre-Sales Support, Professional Services, and Customer Support

• Building internal functions including Sales and Revenue Operations, Global Field Sales, Channel Partner, and Inside Sales

• Negotiated hundreds of enterprise licensing sales agreements and professional services contracts with clients

• Establishing project goals and resolving issues with on-going project PROFESSIONAL EXPERIENCE

OPENLEGACY

CHIEF CUSTOMER SUCCESS & OPERATING OFFICER, July 2014 – Present OpenLegacy pioneered Digital-Driven Integration to manage the most complex part of application integrations around connections with legacy systems, mainframes, applications, and databases. Providing a seamless architecture roadmap to Cloud, Hybrid Cloud and On-Premise deployment to ensure effective scaling, cost, and risk mitigation.

• Founding member of OpenLegacy, established global Customer Success Team (pre & post-sales) implementing and delivering Customer success assurance programs and strengthening Customer relationships

• Executed a comprehensive engagement and communications strategy that proactively maintains high customer satisfaction

• Instrumental in year over year growth in ARR to $10+m and 3 successful funding rounds ($70m)

• Directed the sales process, deal closure and client on-boarding of OpenLegacy’s first “Global 100” client

• Customer Churn – Zero (0) for the past 7 years (50+ clients)

• References – 20+ named case studies and testimonials

• Successfully launched new market operations in the Americas and the Asia Pacific

• Channel Partner growth in number of and revenues CHIEF CUSTOMER SUCCESS OFFICER, OPERATIONS & PROFESSIONAL SERVICES DRIVING SUCCESS THROUGH TEAM LEADERSHIP, ORGANIZATION AND CONTINUOUS IMPROVEMENT HANS B. OTHARSSON Page 2

MODERN SYSTEMS

VICE PRESIDENT – PROFESSIONAL SERVICES, Jan 2010 – July 2014 Legacy Application Modernization Services - Modern Systems transformed to being one of the largest independent legacy application modernization companies in the world. Leading the industry as a provider of modernization solutions for legacy application source code, data, and platform transformations.

• Responsible for the development and deployment of professional services solutions

• Handled hiring, personnel review, and resolving conflicts in project teams

• Investigated and evaluated risks and issues; formulate solutions and implement corrective actions. SOFTWARE AG

PROFESSIONAL SERVICES, June 1996 – May 2009

Software AG reimagines integration, sparks business transformation and enables fast innovation on the Internet of Things to pioneer differentiating business models. Providing their clients, the freedom to connect and integrate any technology from app to edge. Global Vice President, May 2007 – May 2009

• Responsible for Global Resource Management for services team of 1500+ resources (€200m revenue target).

• Managed all global subcontractor and SI Partner agreements and relationships

• Included overall management, budgeting, planning, and quality improvement Vice President – North America, July 2001 – May 2007

• Responsible for all aspects of Professional Services Sales and Delivery in North America and Canada.

• $50m revenue target, 150+ resources, and 120+ active engagements per quarter

• Provide leadership and management of the professional services division

• Understood and anticipated the direction of the business area by identifying opportunities and making recommendations to support and achieve the desired future state.

Global Director – Special Projects, May 1996 – July 2001

• Served at the direction of Global Board and Regional Management,

• Assigned to restructure, re-align, and turn around Professional Services engagement(s) missing customer and or corporate expectations

EDUCATION & CERTIFICATION

Business Administration & Management Information Systems BACHELOR OF ARTS, BRYANT UNIVERSITY, SMITHFIELD RI – JUNE 1985 BOOKS & ARTICLES AUTHORED

• Accelerating the Digital Journey from Legacy Systems to Modern Microservices (eBook)

• How your peers solved common IBM Mainframe Challenges

• Pain Relief for your Mainframe API Frustrations

• Everything you think you know about Mainframe Modernization is probably wrong

• Breaking Bad – How API’s fuel legacy modernization • ETL vs API: Understanding the implications for Legacy Modernization

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