Service Technician

Jeffrey Buchanan

Clarksville, TN *****

(C) 931-***-**** (E) ***************@*****.***

Summary

Positive and upbeat with skills in verbal and written communication and building long-lasting relationships with customers and team members. Highly efficient, organized, proactive and punctual with team oriented mentality.

Professional Highlights

Customer service

Problem resolution

Process improvement

Relationship development

MS Office

Operational improvement

Mechanical abilities

Diagnostics expertise

Preventive maintenance

Troubleshooting and analysis

Expertise in installations

Service ticket accuracy

Power tool mastery

Hand tool expertise

Experience

08/2007 - Current

Coca-Cola Clarksville, TN

Merchandising Supervisor

Inspected performance of bulk merchandisers by visiting accounts to ensure individual performance meets Coca-Cola standards.

Reviewed data to ensure all roles are effectively using specific systems and perform maintenance to the data as needed.

Evaluated performance of merchandisers by evaluating reports.

Worked with route planning team on optimizing daily routes and provide feedback on daily route plans.

Managed order transmissions, missed deliveries, dispatch issues and unscheduled deliveries.

Adhered to company standards when merchandising displays and running promotions.

Established and updated schedules to maximize coverage and delegated assignments to manage challenging objectives.

Revamped shelving, racks and bins to meet new planogram designs.

Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory.

06/1999 - 03/2004

Diebold Clarksville, TN

ATM Service Technician (First Line)

Planned and prioritized service calls in accordance with established priority guidelines.

Provided excellent service and attention to customers when face-to-face or through phone conversations.

Performed minor maintenance and technical fixes on ATM's.

Streamlined preventive maintenance repair processes to ensure timely completion.

Assessed and identified issues and quickly resolved to restore functionality.

Operated diverse range of mechanical and manual servicing equipment.

Reported all problem resolutions to support agents and supervisor.

Earned reputation for good attendance and hard work.

02/1998 - 06/1999

1st American National Bank Clarksville, TN

ATM Specialist

Assessed and identified issues and quickly resolved to restore functionality.

Provided information to customers regarding repair or service options.

Maintained optimal financial controls by securing funds and making accurate transactions.

Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.

Offered every customer exceptional service levels by remaining friendly and professional during every transaction.

Education and Training

05/1996

Northwest High School Clarksville, TN

High School Diploma

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