Operations Manager

Area of Focus: Logistics and Supply Chain

QUALIFICATIONS PROFILE

Extensive experience in managing logistics and supply chain operations in the food service industry along with achieving established goals.

AREAS OF EXPERTISE

Logistics and Supply Chain Management Warehouse and Transportation Coordination Team Training and Supervision

Customer Support and Satisfaction DoTr and OSHA Regulatory Compliance Strategic Planning and Implementation

Problem Resolution and Decision Making Procedures Optimization Route and Fleet Scheduling

RELEVANT EXPERIENCE

Gordon Food Service, Grand Rapids, MI

United States National Routing Analyst: Mar 2018–Oct 2020

Provide training to routing teams at various distribution centers across the country

Take charge of assessing routing decisions and performing reroutes to attain efficiency and decrease miles

Served as author of the training manual for Roadnet, and supported the transition implementation from legacy routing software

Sysco Denver, Denver, CO

Routing Manager: Oct 2017–Mar 2018

Administered the Routing and Dispatch departments to ensure smooth operations

Assumed accountability in training new routers and managing fleet logistics for 186 drivers

Collaborated closely with the Sales Department to strategize meeting of customer’s expectations

Effectively handled multiple well-organized and profitable routes

Operations Systems Analyst: Jan 2014–Oct 2017

Rendered hands-on technical assistance to Warehouse and Transportation departments

Carried out identification and improvement of inefficiencies as well as implementation of new procedures

Functioned as team lead in various software transitions and installations

Warehouse Supervisor: Feb 2011–Mar 2012 Oct 2013–Jan 2014

Oversaw the outbound shift of 85 employees in charge of selecting and loading estimated 85,000 cases per night

Sysco Denver, Denver, CO

Marketing Associate: Mar 2012–Oct 2013

Managed personal Sales Territory in downtown Denver. Achieved goals of adding new business, growing the territory and supporting customers.

Sysco West Texas, Lubbock, TX

Senior Router: Jun 2006–Feb 2011

Managed routing and scheduling of delivery drivers in West Texas, Dallas-Fort Worth, New Mexico, and Oklahoma

Held full responsibility in supervising fleet schedule

Successfully obtained efficiency through increased pieces per truck and reduced miles per trip

Earlier Positions Held:

Inbound Receiver: Sep 2005–Jun 2006

Order Selector: Feb 2005–Sep 2005

EDUCATION

Coursework in English Austin Community College, Austin, TX

Coursework in English Texas Tech University, Lubbock, TX

PROFESSIONAL DEVELOPMENT

Six Sigma Certification

TECHNICAL SKILLS

Microsoft Excel Google Sheets Roadnet Warehouse Management System (WMS) XATA Tableau SAP AS400 Telogis

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