CHRIS COSGROVE

San Diego, CA

adhfwy@r.postjobfree.com

619-***-****

Authorized to work in the US for any employer

Technical Support Representative

Dassault Systemes - San Diego, CA

September 2018 to December 2019

-As part of the Global Support Team, provided customers with installs, upgrades, and patches of Biovia products; specifically, Foundation/Hub, CISPro, and Pipeline Pilot.

-Responded to level 2 and level 3 application support tickets.

-Collaborated with the development team to collect user stories, test application defects, and publish support documentation.

Senior Systems Administrator - Scientific Information Systems Celgene Biopharmaceutical - San Diego, CA

March 2015 to September 2018

• As part of the Sci Apps support team, was regarded as an IT Owner for over 105 separate scientific applications that assist chemists and biologists in their work attempting to find cures for cancer and inflammatory illnesses.

• Responsible for the server environments, application health, and technical support of all scientific applications.

• A mix of server-client, 3rd party hosted, locally installed, SaaS, PaaS, and IaaS varieties.

• Most were Windows based applications but there were a handful of Linux (Red Hat) as well as a growing number of Cloud-based applications.

• Accountable for all aspects of the SDLC as it pertains to these applications including performance monitoring, patch application and testing, as well as Change Management and Asset Tracking duties.

• Worked as customer advocate to bring customer requirements to the vendor; applying upgrades, patches, and enhancements as needed.

• As part of Celgene's IT Team, my role was a Tier 3 support role. Issues were often escalated to me from other groups and lower tiers, especially when it was time to involve the vendor.

• Within the first 3 months of working at Celgene, saved the company $1.5 million by reconciling application licenses for a single application (ELN - laboratory notebook).

• Assisted build out of the Sci Apps team by hiring and training new employees. WFM Support Analyst

Solar Turbines - San Diego, CA

C

WORK EXPERIENCE

December 2012 to March 2015

-Provided level 2 application support for Solar Turbines' Workforce Management software (WFM). This was an ongoing world-wide rollout; my customers were mostly remote workers (oil rigs, mining camps, power production stations) located throughout the world.

-Duties included single-point-of-contact support (email, phone, chat, off-hours support), account creation, providing remote desktop support, validating and testing application defects, and providing user training. Applications Support Analyst

Planned Parenthood of the Pacific Southwest (PPPSW) - San Diego, CA 2010 to 2012

• Responsible for the support of all clinical applications covering two administration buildings, 19 health centers, one call center, and an internal laboratory (approximately 500 employees total). -The focus was on the NextGen suite of products

(EHR, EPM, ICS) as well as all associated interfaces and modules including HL7 interfaces, e-prescribing, advanced auditing utility, medical summary utility, and four laboratory interfaces.

• Became PPPSW's Meaningful Use subject matter expert (SME), moving PPPSW past Stage 1 of Meaningful Use. For Stage 1 achievement, PPPSW received approximately $1.5 million in federal funds.

• As part of the applications team, was integral in organization rollout, implementation, and training of NextGen EHR, EPM, and ICS.

• Installed a version of NextGen EHR (version 5.6) which allowed the organization to apply for Federal Meaningful Use funds (part of HITECH Act). Also allowed PPPSW to go almost completely paperless, saving the company thousands of dollars in paper scanning costs.

• Instrumental in keeping our production environment up to date with the most recent templates, patches, medical standards and guidelines. Performed upgrades to our testing, development, and historical databases.

• Processed customer requests for product enhancements, worked on the customer's behalf to make sure that our vendors met all specifications.

• Active in beta and user acceptance testing for all versions of 3rd party developed NextGen templates. Bachelor of Science in Health Policy and Management Providence College - Providence, RI

Operating Systems:

Windows (2000, XP, 7 10), Windows Server (2012R2 2018), Linux (Redhat and Ubuntu) Database:

SQL server (2012 2017), SQL Server Management Studio, Data Transformation Services (DTS), SQL Server Reporting Services (SSRS), Microsoft Access, SQL Lite, SQL Plus, TOAD Ticketing systems/defect tracking:

Jira, ServiceNow, Remedy, Request Tracker (RT), Intuit's Track IT, HP Openview, Altiris, TFS Server, Salesforce

EDUCATION

SKILLS

•

Project Management:

Microsoft Project, Visio

General/Misc:

IIS, Apache, Tomcat, Active Directory, WinSCP, PerfMon, ProcMon, Dynatrace, Remote desktop products, Google Docs, Microsoft Office, OneNote, MS Access, Camtasia, Sharepoint, Adobe Dreamweaver Scientific Applications:

ActivityBase

Dotmatics

ELN (aka E-Notebook)

GeneData Biologics

KNIME

LabMatrix

Pipeline Pilot

Spotfire

ChemACXDB

ChemBioDraw

DAVINCI/D360

Ensemble

Flow Jo

GraphPad Prism

Phoenix WinNonlin

Seurat

ACD/Labs PhysChem NMR

Applied BioSystems Gene Exp Suite

ChemCart

ChemSketch

GastroPlus

Lasergene Suite

Matlab

MOE (Molecular Operating Environment)

NextBio

Operetta

PyMOL

REAXYS

Schrödinger Suite

SciFinder

SciQuest

Sequencher

Stardrop

Vector NTI

Kaleidagraph

Sigmaplot

SolidWorks

TumorManager Software

http://www.linkedin.com/pub/chris-cosgrove/5/930/5b6 LINKS

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