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Concepts

TDS Technical Documentation Solutions

Sholeh Gregory, Security Technical Writer

http://www.linkedin.com/in/sholehlinkedin

Technical Writer with over twenty years of progressive and comprehensive experiences in researching, writing, editing, and publishing highly-useable technical documentation solutions for companies such as Google, Huawei-Symantec, McAfee, Maxim, and Sun. Proven ability to turn technical concepts into clear, coherent documentation through interviews and hands-on product usage and by leveraging a technical background that included a Bachelor in Computer Science and Information Systems Security course work. Often chosen for highly-technical and mission-critical projects. Master of Science in Cyber Security: GPA A, Maryville University Online 5/19-5/20 Conducted and documented a few hundred projects, including … Cloud Computing System Design, Ethical Hacking Whitepaper, Encryption vs. Encoding Whitepaper, Proactive Hunting Operations Whitepaper... SQL Injections Case Study, Incidence Response Analysis, Security Vulnerability Exploitation, Hacking User Credentials and Files, Man-in-the-Middle (MITM) Attack using Ettercap: Address Resolution Protocol (ARP) Poisoning, Password Cracking … Set up an Oracle VM Virtual Box that contained MSEdge win10, Kali, and Metasploitable 2 machines.

ISYS Classes:

600 - Controls for Effective Cyber Defense, CompTIA Network+ 674 - Cryptography + Network Security, CompTIA Network+ Exam Cram 681 - Designing and Implementing Cloud Security

670 - Pen Testing, Certified Ethical Hacker

684 - Digital Forensic Exam and Analysis

671 - Advanced Penetration Testing

675 - Mobile Device Hacking and Forensics

680 - Security Log Management and Analysis

685 - Incident Handling and Breaches

691 - Cyber Law, Policy, and Compliance

Technologies Internet Security RADIUS, RSA, PKI, Cryptography, PGP Networking LAN, WAN, NTP, TCP/IP, SMTP, POP3

Messaging Servers DNS, HA, IMTA, LDAP, MIME

Network Storage SAN, NAS, LUN, RAID, Veritas Volume Manager

Embedded Systems AV Codec, Power Management, Storage Prog Languages C, Assembly

Operating Platforms MS Windows XP, Windows NT, Solaris, Linux Authoring Tools FrameMaker, Acrobat, MS Word, WebWorks Publisher

Source Ctr Systems CVS, Perforce, Subversion

Team Collaboration Confluence, Slack, Jira, Wiki

Sholeh Gregory

925-***-**** adhfw7@r.postjobfree.com

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Optiv Security Inc., Pleasanton, CA 11/16 – 2/17

Senior Technical Writer Consultant, Secure Messaging Division Researched and worked with SMEs to compile an SMPT Configuration and Deployment Guide. Google (FusionStorm), Mountain View, CA 10/15 – 1/17 Senior Technical Writer Consultant, Google Fiber Division Provided four guides for all operations required within each Google Fiber Space: places that showcase Google Fiber in a fun and open environment. Google Fiber is the revolutionary Gigabit super-fast Internet for streaming movies, uploading videos, playing online games, and meeting conferencing that are controlled from laptops, tablets, or mobile devices. Researched and wrote the Google Fiber Audio/Video Operations Guide, demonstrating user experiences to operate Google Fiber functionalities that are controlled by AV Crestron control system application.

IKANOW, Reston, VA 4/15 – 9/15

Senior Technical Writer Consultant, Engineering Division Researched and wrote a system architecture guide for an Information Security Analytics (ISA) platform that describes the product’s core features, architecture, design requirements, components, and role that each component provides for the IKANOW Threat Intelligence Platform solution.

Produced an overview of the product that identified the key features of the product along with the technical descriptions of each feature.

Microsoft (BlueTalon), Redwood City, CA 1/15 – 6/15 Senior Technical Writer Consultant Engineering Division Researched and wrote an installation and deployment guide for BlueTalon data security product that provided data entitlement and fine-grained access control for Hadoop. This document provided concepts as well as instructions on how to install and deploy this Hadoop- based product on a cluster, on a Virtual Machine, or on a fully-distributed cluster. Deployment options were setting up and using RPM (Red-hat Package Manager for managing software packages in Linux) either through yum (Yellowdog Update) or in a pre-configured AMI (Amazon Machine Images) that starts an EC2 instance in AWS (Amazon Web Services). Connecting supported Hive clients to the product, including JDBC (Java Database Connectivity). Netscout (VSS Monitoring), Sunnyvale, CA 1/12 – 7/13 Senior Technical Writer, Product Management

Updated Systems, CLI, and API documentation. Wrote several technical notes, including IP Packet Fragment Reassembly and DPI-Finder application that filtered IP network traffic by using advanced deep packet inspection anywhere within the data payload of the packet. Researched and planned the creation and maintenance of a large volume of product contents and converted them into manuals and technical notes. Converted the entire product documentation set from InDesign by setting up detailed templates while troubleshooting and fixing large number of issues associated with the structure of the original source files. Wrote a case-study report about comprehensive network protection against advanced Malware threats and bi-directional SSL traffic inspection in a highly-available environment. Sholeh Gregory

925-***-**** adhfw7@r.postjobfree.com

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Huawei-Symantec, Cupertino, CA 11/11 – 2/12

Technical Documentation Consultant, Marketing Division Wrote a case study that used Huawei’s private storage cloud solution. It described how Huawei enabled dcVAST to build high-performance, custom-built private server-based computing and storage in a cloud. Set up a new Word template to convert hundreds of existing documents. Converted and re-wrote a document for storage product documentation. Netscout (VSS Monitoring), San Mateo, CA 4/11 – 7/11 Marketing Technical Documentation Consultant, Marketing Division Researched and wrote a whitepaper that described how VSS Protector Series optimizes network security and monitoring architecture, accelerates technology adoption, lowers cost of operations, and reduces time-to-protection against cyber-threats. Intel (MacAfee), Santa Clara, CA 3/10 – 2/11

Marketing Technical Documentation Consultant, Marketing Division Researched and wrote two competitive reports by conducting a side-by-side features analysis for McAfee Enterprise Mobility Management (EMM) that secured and managed mobile data, devices, and applications against a competitor. Wrote two competitive reviews: McAfee Enterprise Mobility Management vs. Good Mobile Enterprise, as well as McAfee Enterprise Mobility Management vs. MobileIron.

Wrote the McAfee Firewall Enterprise Evaluation Guide that discussed the features of traditional firewalls, specified the key features that defined McAfee’s next-generation firewall by which next-generation firewalls should be evaluated, and illustrated some use-case scenarios. Magnum Semiconductor, Milpitas, CA 12/09 – 2/10

Marketing Technical Documentation Consultant, Marketing Division Researched, developed, and wrote a product brief based on DXT compression format that provided multi-stream high-definition media processing solution for consumer and professional applications from concept to print.

Maxim Integrated Products (Mobilygen), Sunnyvale, CA 8/08 – 6/09 Contract Senior Technical Writer, Engineering Division Provided an SDK guide that presented the API tools necessary for developing H.264 codec products. This guide integrated building the Linux distribution, building host software packages, creating combined distribution and host images, creating and running flash memory images for booting the board, connecting the board to controllers and devices, and setting up audio and video chips.

Provided a Programming Getting Started guide that incorporated an overview of a reference codec control application, an overview of the Lua scripting language that was embedded within this application, and how to interface with the codec. Made several updates to a codec datasheet; Designed and implemented the Tech. Pubs. Wiki page; Re-structured and implemented the Tech. Pubs. Directory on Subversion. Sholeh Gregory

925-***-**** adhfw7@r.postjobfree.com

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Qualcomm (Digital Fountain), Fremont, CA 10/06 – 9/08 Contract Senior Technical Writer, Engineering Division Provided a streaming engine Software Development Kit (SDK) library that applied Forward Error Correction (FEC) technology to network streams, enabling streaming media software and equipment providers build tools into applications that deliver broadcast-quality media without requiring the buffering wait period common to Internet streaming clients on PCs. Mendocino Software, Fremont, CA 6/06 – 9/06

Contract Senior Technical Writer, Engineering Division Provided a documentation set for a data recovery product, based on Continuous Data Technology

(CDT). The highlights of the project were writing product architecture and disaster recovery guides. The challenges were to complete a one-year project in only four months while working in a remote setting. MontaVista Software Inc., Sunnyvale, CA 3/05 – 1/06 Documentation Engineer, Engineering Division

Provided an end-to-end API documentation solution for a power management capability that was embedded within Linux-based mobile devices. It included the technology background, product features, concepts, and tasks for designing and implementing user-defined power management. Presented a Carrier Grade Language (CGL) Storage management feature as an added value to the CGL product by providing a comprehensive documentation plan that identified it as a marketable product while showing its components and product functions. Posit Science (Neuroscience) Corporation, San Francisco, CA 1/05 – 2/05 Contract Senior Scientific Writer, Research & Development Division Successfully compiled a training guide in two weeks, enabling educators of “brain rebuilding” software to teach clients how to enhance memory performance. The guide included written objectives, scientific rational and progressive exercises based on a set of complex algorithms. Altera Corporation, San Jose, CA 12/04 – 1/05

Contract Senior Technical Writer, Engineering Division Increased the usability of an application note about a design security feature embedded into an FPGA device, which decrypted a configuration bit-stream by restructuring and rewriting the contents that further clarified its usage. It used the AES encryption algorithm to protect any on-board intellectual property (IP) designs.

Infoblox Network Identity Appliances, Sunnyvale, CA 7/04 – 10/04 Contract Senior Technical Writer, Engineering Division Wrote and designed a start-up guide; defined networking technical terms; wrote instructions for installing single unit and an HA pair DNS product; planned and researched for a RADIUS product. Oracle (Sun Microsystems, Inc.), Newark, Sunnyvale, Menlo Park, CA 1/98 – 11/02 Lead Writer, Network Storage Division 1/00 – 11/02 Lead the documentation effort for a high-profile RAID storage product by developing online repository for project plans: outlines, product features, updates list, TOCs, manual contents, and review schedules. Presented weekly documentation reports to executive management. Successfully trained two junior writers.

Sholeh Gregory

925-***-**** adhfw7@r.postjobfree.com

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Sun Microsystems, Inc. (continued)

Greatly enhanced the quality of a storage documentation set by rearranging the contents and rebuilding the structure so it clearly showed the purpose and the direction to solve the users’ problems. Designed content information within each manual of the set based on users’ required tasks. Senior Technical Writer, Internet Mail Server, iPlanet Division 1/98 – 1/00 Reduced the installation time from several days to a few hours by redesigning an installation user interface. This UI easily illustrated systematic instructions to install the product from start to finish, including preparation, installation, and configuration. Worked in collaboration with messaging server engineers, proposed enhancement solutions for installation design and setup, and documented new procedures to simplify the installation process. Earned letters of recommendation from both IT director and internal staff. Was rated four (out of five) for performance within fewer than six months of employment. Received two consecutive awards for “contributions to SIMS 3.5 and SIMS 4.0.” Interviewed and collaborated with Technical Staff, Sales Engineers, IT Managers, Support, and Marketing to create easy-to-use and easy-to-follow documentation, including Sun Mail Server Installation guide geared towards mail server administrators that utilized a roadmap based on the newly improved installation UI.

Converted customer, trainee, and technical staff complaints to universal praise by conducting extensive research and by writing a comprehensive Concepts guide that provided general background on Internet messaging server technology, product architecture, components, and features. Along with its purpose in user training and education, this guide was also used for Marketing collateral and Web content.

Netscape (Actra), Sunnyvale, CA 7/97 – 12/97

Senior Technical Writer, E-Commerce Division

Received unprecedented department award for “outstanding contributions to the ‘on time’ product delivery of Actra SellerXpert v1.0 for Sun Solaris (1997).” Interviewed ultra-busy engineers on inflexible work schedules to gain adequate understanding of the product. Earned additional responsibilities (out of five writers) to write a “Business Rules” book for server administrators.

Oracle Corporation, Redwood Shores, CA 10/95 – 6/97 Senior Technical Writer, Groupware Applications Division Was singled out by director for demonstrated technical aptitude to lead documentation efforts in planning, designing, and writing Oracle InterOffice SMTP/MIME Gateway Installation and User Guide.

Enhanced quality and readability of Oracle InterOffice Server Administrator’s Guide by extracting base materials from existing manuals. Wrote original content for chapters Administering InterOffice LDAP Server and Administering InterOffice POP Server. Sholeh Gregory

925-***-**** adhfw7@r.postjobfree.com

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EDUCATION AND ASSOCIATIONS

Technical Degrees

MSCS, Masters of Science in Cyber Security, Maryville University Online BSCS, Bachelor of Science in Computer Science, Software/Hardware emphasis, San Francisco State University, CA

A.A. in Land Surveying, Technical and Engineering University Writing and Technical Writing Classes

Technical Writing, San Jose State University

Technical Editing, San Jose State University

Indexing Technical Documents, UC Santa Cruz

How to Write Clear Reports, Brogan, San Jose

Technical Classes

CISSP Study Program Certificate, ISSA San Francisco Chapter VoIP and IP Telephony, Ohlone College

Network and Internet Security, UC Berkeley

Sun StorEdge Volume Manager Administration Certificate using Veritas, Sun University, Sun Hardware RAID & T3 Storage Systems Administration Certificate, Sun University Introduction to Object-Oriented Technology, Oracle Education Publishing Web Pages, Oracle Education

Associations

Member of the Society for Technical Communication (STC), Silicon Valley Chapter Member of the Information System Security Association (ISSA), Silicon Valley Chapter

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