Office Customer

MARLYN LARGAESPADA

Marlyn Largaespada, Bronx, NY 10466 • Home: 718-***-****• ****************@*****.*** Professional Summary

A motivated young professional with an aptitude for innovation and creative problem solving. Communicative and personable, will learn and adapt quickly, follow direction, and serve internal and external customers with poise and professionalism. Skills

● Administrative Support

● Microsoft Office

● Office Administration

● Problem Analysis/Resolution

● Customer/Client relations

● General Office Procedures

● Data Entry

● Time Management

● Attention to detail

● Conflict Resolution

Work History

Revenue Cycle Supervisor, 12/2018 to Present

North Shore University Hospital- Manhasset, NY

● Oversees the day-to-day operations to ensure proper flow of registration, billing and collection activities.

● Supervises and evaluates the performance of staff.

● Acts as resource person for resolution of complex registration situations.

● Develops and implements policies and procedures to facilitate and maximize efficiency in operations.

● Demonstrates knowledge of various scheduling, registration, insurance verification and payment processing programs.

● Works with other administrative, clinical and/or practice areas to coordinate, registration, charge accumulation and cashiering.

● Prepares and monitors statistical, quality improvement and budgetary reports.

● Prepares requests for purchase of supplies, equipment, check requests and petty cash vouchers. Receptionist, 09/2017 to 12/2018

JCC – TARRYTOWN, NY

● Consistently offered the highest level of personalized member customer service while maintaining a positive, enthusiastic and helpful attitude.

● Answered multi-line system while maintaining a pleasant demeanor.

● Greeted and welcomed new fitness center members, assist with membership enrollment and front desk operations.

● Assisted and maintain accurate tracking of locker and towel service program and inventory items.

● Assisted with accurate fitness center membership reports and complete monthly membership audits.

● Responded to Member's concerns, suggestions and complaints in a timely, professional and consistent manner.

● Assisted with keeping the fitness centers well stocked and clean. Sales Coordinator, 11/2016 to 05/2017

ROBISON OIL – Elmsford, NY

● Performed administrative support duties, including managing schedules, filing documents, data entry, and storing and sorting financial and non-financial data in electronic form and present reports.

● Coordinated processing of all orders and ensure the adequacy of sales-related equipment or material.

● Recorded and sorted financial and non-financial data in electronic form and present reports.

● Ensured prompt and courteous service is extended to both internal and external customers. Customer Support Representative I, 09/2015 to 11/2016 OPTIMUM – Bronx, NY

● Worked with all levels of customers to assist with their request for Optimum products.

● Initiated process improvements to provide superior customer service and streamline work flow.

● Provided professional support through explaining customer bills, payment issues, and handling billing disputes consistent with Optimum standards.

● Consistently met all delivery, technical, productivity, and process goals consistent with grade level requirement.

● Accurately maintained customer data, transactions, and information in database through accurate data entry and monitoring. Manager, 09/2008 to 08/2015

CFSC Community Financial Services Centers – Bronx, NY

● Cross-sold products and services to existing and prospective customers Trained and developed new customer service representatives Assured policies and procedures were being followed Check cashing, wire transfers, and processes utility payments Maintains the safe organized and money was endorsed correctly Balanced store inventory with organization and strong attention to detail Managed the daily check deposits Opened and closed the store in a quick and efficient manner Loaded ATM when necessary.

Education

Associate: Applied Science Business Administration - Management / Marketing, 2014 The College of Westchester - White Plains, NY

Applied Science Business Administration - Management / Marketing BUS112 Principles of Marketing, BUS203 Principles of Management, BUS214 Principles of Finance, BUS230 Principles of Selling, BUS103 Introduction to Business Ventures, OFT115 Emerging Information Technology, OFT127 Spreadsheet Applications (Excel), OFT122 Office Applications: Microsoft Word & PowerPoint, BUS150 Business Law, BUS123 Human Resources Management, GEN161 Psychology, IBS201 International Business, MGT225 Customer Service Management, SOC202 Microeconomics:

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