Name: A. Mohan Kumar.

Mail ID: adhfnb@r.postjobfree.com

Contact No. 978-***-**** Desktop Support Engineer

Career Objective:

To seek a suitable position in an organization that would utilize my gathered knowledge and skills for excellent deployment of my services. Technical Support Skills:

* Troubleshooting Desktop and Laptop issues and follow up issues until closure.

* Installing Microsoft Windows and Linux Operating Systems.

* Repairing and Troubleshooting Windows Operating Systems.

* Taking security measures for Windows Operating Systems, by installing Antiviruses and restricting unauthorized user access.

* Troubleshooting Outlook and other Mail Related Issues.

* Connecting Systems in Workgroups and Domain

* Installing and Troubleshooting Printers.

* Sharing Files and Printers in Network.

* Pro-Active Monitoring of IT Related Devices.

* Implementing Regular Server Backup Procedures.

* Creation and Deletion of Users in Active Directory.

* Creation of DHCP, DNS Server.

Network Support Skills:

* Creation of LAN(Local Area Network)

* Configuring IP Address in Networks

* Troubleshooting LAN Issues.

* Monitor WAN Connectivity Issues such as Downtime and Slow Connectivity and Escalate the Issue to ISP.

* IP Subnetting and Routing through Static, RIP, OSPF, EIGRP Protocals.

* Creation of VLAN

Administrative Skills:

* Responsible of IT Related Asset Management.

* Responsible for IT Related Vendor Bills.

* Responsible to Train Users on New Applications whenever needed.

* Responsible to Take Care of IT Related Equipment’s such as CCTV, Biometrics, Projectors etc., and escalating any issues to the Responsible Vendors whenever needed.

Educational Qualifications:

• Diploma in Computer Science and Engineering from 2002 – 2004 in Government Polytechnic College Chennai with 77.75 % of Marks.

• Finished Higher Secondary School in 2002 in Government Model Higher Secondary School Chennai with 86.5 % of Marks.

• Finished 10

th

Standard Matriculation in 2000 in Prince Matriculation Higher Secondary School with 79.7 % of Marks.

Other Qualifications:

• Finished Typewriting English Junior Grade(45 Words Per Minute)

• IAO Certified Cisco Engineer (Switching and Routing) Work Experience:

1.Bee Vee Graphics Pvt. Ltd (Jun 2004 to Jun 2005) Worked as a Data Entry Operator Executive in Bee Vee Graphics Pvt. Ltd. From June 2004 to June 2005.

Role:

Responsible for processing image forms into database within specified period of time. Attained knowledge in Microsoft Word & Excel and done various project in it. 2.Vibrant Technologies(Jul 2005 to Dec 2005)

Worked as a computer Hardware Engineer in Vibrant Technologies from July 2005 to December 2005.

Role:

Responsible to help Computer Hardware engineers for troubleshooting desktop problems and attained knowledge in desktop troubleshooting. 3.Jai Information Systems (Jan 2006 to Mar 2009)

Worked as a Computer Hardware Engineer in Jai Information System from January 2006 to March 2009.

Role:

Responsible to troubleshoot customers Desktop and Laptop problems. Attained knowledge in Troubleshooting Desktop and Laptop.

4.Computer Factory India Pvt. Ltd.(Aug 2009 to Aug 2012) Worked as a Customer Support Engineer in Computer Factory India Pvt. Ltd., from Aug 2009 to August 2012.

Role:

1. Responsible to Resolve Clients Desktop, Laptop, Printer and Network issues. 2. Responsible for Data Security.

3. Installing and maintaining application as required by user. 4. MS Outlook Configuration and Troubleshooting.

5.Isha Homes India Pvt. Ltd.(Sep 2012 to Feb 2016) Worked as a Desktop Support Engineer in Isha Homes India Pvt. Ltd., from September 2012 to February 2016

Role:

1. Responsible to solve Desktop, Laptop and Network issue. 2. Responsible to Monitor WAN Connections and escalate issue to next level whenever there is issue in WAN.

3. Responsible for All IT Related Assets in all Branches of Office. Provide the Asset Details to Management whenever needed.

4. Responsible for Data Backup in Server Daily and Monitor the Backup Software installed in Server.

5. Responsible for Renewing AMC Contracts for any IT Related Equipment’s such as Server, Firewall, Biometric, CCTV Devices etc., 6. Responsible to Clear Vendor Payments as and when needed. 7. Provide Annual Budget needed every Financial Year. 8. Responsible to Deliver Management’s ERP Software(Highrise) availability to all Branch Offices mentioned by the Management.

9. Responsible to Provide Restricted Resources access to Users Such as Pen Drive Restricting, Internet Sites Blocking as requested by the Management. Achievements:

Achieved Outstanding Employee of the Year in 2015. 6. Web Networks Madras Private Ltd. (Mar 2016 to Aug 2017) Worked as a FMS Support Engineer in Web Networks Madras Pvt. Ltd., from March 2016 to August 2017

Client Handled:

1. United Arab Shipping Company (UASC)

Role:

1. Act as a Single Point of Contact to Liaise with IT Manager in Head Office and Provide IT Related Services in Branch Office.

2. Lead Group of 2 Engineers in Branch Office to Facilitate IT Service Delivery. 3. Monitor Server Related Activities such as Daily Backup, Updates, Disk Space, Antivirus Status etc., for Hardening of Server.

4. Monitor Multiple WAN’s Connected in Router and escalate the Issues to ISP whenever needed.

5. Monitor Management Production Related ERP Software (Trust) and Liaise with Global Team whenever Downtime occurs.

6. Responsible to Procure IT Related Equipment’s whenever needed to the Branch office through Global Procure Team.

7. Computer Factory India Private Limted(Sep 2017 to Till Date) Working as a FMS and Desktop Support Engineer in Computer Factory India Private Limited from September 2017 to till Date.. Client Handled:

1. OHM Energy Management System Private Limited

2. Predictive Energy Instruments Private Limited.

3. SGB Transformers India Private Limited.

Role:

1. Support Client Companies for Desktop, Laptop Server, Firewall and Network Issues. Personal Details:

Date of Birth : 26-12-1983

Father’s Name : S. Annappan

Marital Status : Married

Address : No. 2/1009, Rajarajeswari Nagar 2

nd

Cross Street,

Madipakkam, Chennai – 600091.

Linkedin URL : www.linkedin.com/in/mohankumar114gmail Yours Truly

(A. Mohan Kumar)

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