Customer Care Support
Resume:
Syam Prasad
adhfkh@r.postjobfree.com
Professional Summary
Highly motivated individual with strong interpersonal and analytical skills with vast experience of 10+ years of working in Technical Support, Customer Services and Procurement lines of business. While exhibiting a positive attitude in light of challenging situations, always been consistent in productivity and attendance along with exemplary work ethic and willingness to learn new processes and techniques which enhance business and increase the horizon of my knowledge.
Accomplishments
Received a Silver Certification in Accenture's' own Top Talent Program.
Completed in house White Belt Certification for Top Talent pool in Ab-InBev.
Skills
SAP Payables
SAP ERP
Microsoft Office (Word, Excel, Powerpoint etc)
Collaborative Leadership
Problem Solving and Decision making
Quick learner
Work Experience
P2P Specialist at Ab InBev - Mar 2018 Jan 2020
Worked on the vendor requests on invoicing queries via telephone and emails, also worked on providing end to end support regarding processing of invoices.
In the Retailers (Accounts Receivables) line of business and my role was to receive payments, orders and resolving payment queries.
Knowledge and experience using major tools such as Coupa and SAP ERP.
Customer Care Associate at Accenture - Dec 2009 Feb 2018
Worked for largest UK Broadband and Digital TV Services Virgin Media
Technical Support Project Name Zeta
Providing technical support by taking remote access of customer's Television sets and Broadband services.
Acted as a first line support for any technical issues regarding customers TV's and broadband connection.
Performed steps to resolve issues listed in our guides and if this needed additional support escalated to the next level.
Customer Service Project Name Felix
Providing resolutions to customer regarding their billing queries.
Worked on cross selling and up selling of services.
Education
Master of Computer Applications/2003
RIMS College of Management Tirupathi, Andhra Pradesh, India
Languages
Languages
Read
Write
Speak
English
Hindi
Telugu
Kannada
Personal Details
Date of Birth :April 01st 1983
Correspondence Address : 11/12 “Amruthavarshini” 1st Floor Arekere Main Road Arekere Bannerghatta Raod Bengaluru - 560076
Sex : Male
Marital Status :Married
Nationality :India
Declaration
I hereby declare that above furnished details are accurate to the best of my knowledge.
Date:
Place: Bengaluru Signature
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