Manager Service
Resume:
A business savvy with a demonstrated history of working in Information Technology infrastructure and operations management, service delivery management, business and customer relationship management. Certified PRINCE2-F, ISO20000 Lead Auditor, ITIL V3 and OSA Intermediate with proven ability to analyze processes and phase of the life cycle. Quickly grasps complex concepts, analyze processes and interprets idea into logical strategy. CORE COMPETENCIES
• Using an active and practical approach to manage day to day IT Operations and Service delivery. Implement projects from planning, create and manage schedule, guide resources, handle escalations and responsible for ensuring the work is completed on time.
• Intense knowledge in Server, cloud, storage, backup and restore, antivirus, Data Security, Office 365 and other Messaging services, communications and network devices management, monitoring tools, application-UAT, release and support.
• Leading various team like server, network, communication, new technology, projects, asset and license management, RIM support, helpdesk and end user service delivery.
• Accountable for adequate resolution of all incidents, service requests, changes and problem tickets including incident report preparation and root cause analysis.
• Ensuring effective workforce utilization at on-site and offshore and making sure getting the deliverables met, creating a healthy work culture and friendly environment by having regular interaction with the all resources.
• Keeping up-to-date with the most recent technologies and advising on what new technological solutions and their implementation will meet business requirements.
• Sourcing of IT related equipment, software, services and control expenses. Rationalizing the vendor providing services, including negotiating pricing and terms resulting lower investment and longer payment plans.
• Ensuring cost-effectiveness of the IT department, create a budget, manage the annual operational and capital Infrastructure budgets.
• Liaising regularly with executives, management teams and end users to ensure that the IT function is proactively supporting the growth and development of the business. Page 2 of 4
CURRENT PROFILE SUMMARY
Head – IT Infrastructure and Security
Lakshmi Machine Works Limited Group, Coimbatore. from Nov-2017 – Present LMW founded in 1962, a leading textile machinery manufacturer in India and one among the three in the world to produce the entire range of Spinning Machinery. Textile Machinery Division is a part of Lakshmi Machine Works Group, who are in Machine tools, Foundry and Advanced Technology Centre to produce components for aerospace industry.
• Providing Infrastructure support for applications and core IT systems including Servers, Network essentials & Data Center, End user computing and Cloud services for entire group.
• Managing the deployment, development, maintenance, upgrades, troubleshooting and support of organizational IT Infrastructure.
• Primary point of escalation for technical and process issues. Ensuring proper communication and quick resolution, directing team leads and techies involved in the service delivery.
• Developing and controlling the annual capital and operating expenditure budget for IT to ensure it is consistent with overall strategic objectives of the enterprise and is within plan.
• Participating in project status meetings with internal teams, cross functional teams, service providers and management.
Projects & Achievements:
• New site Aerospace composites: Successfully setup IT infrastructure within agreed time.
• WAN Connectivity SD WAN: Evaluated and implemented FortiGate UTM based solution for all manufacturing units and liaison offices.
• Corporate E-mail Solution: Additional to Office 365 E1 and E3 licenses, added Netcore cloud mail service with Emergic CleanMail (ECM) Anti-Spam/Virus.
• Video Conferencing Solution: Excellently done new installation and refinements, using Polycom RealPresence Group 500, Multipoint control unit RMX 1800 and VBP 7301.
• Digitalization: Replaced by latest digital devices and provided AV solution for CMD’s cabin, board room, conference and meeting rooms.
• Document Management System (DMS): Introduced on premises DMS Docuvity, to store the enterprise wide documents in single repository with suitable metadata and tagging. As well provide instant data access to the right user at right time.
• SIP trunking Solution: Changed analog PRI to digital SIP trunk with IP-PBX, a flexibility to control call features, Unified communications, Global potential and Mobility.
• Wireless Wi-Fi: Corrected coverage issue and migrated stores-wide Wi-Fi Infrastructure using newest Cisco, Rucks access points with controller for machine spares binning and picking.
• SAN Storage: Professionally migrated Hitachi AMS 2100 to VSP G200 in online, also assigned NetApp FAS 2554 for Oracle and Xen hypervisor.
Page 3 of 4
CAREER PATH
Head – IT Infrastructure
Sundaram Motors, Chennai. from Oct-2015 to Jan-2017
• Led Server and Network administrative professionals, Project team, Clustered techies, RIM support, Technology team and Service desk. Manage for 36 astute professionals, supported 5 divisions, 117 branches and over 1600 users.
• Liaise with Sales and After-Sales operations team of the manufacture of Mercedes-Benz, Volkswagen and Honda. Provide and maintain infrastructure as per their standards, setup and administer for online cars Dealer Management System (DMS): eDealer – MBIL, D’lite – Honda and vw DMS – Volkswagen
• Responsible for work with functional team members and cross-functional peers to ensure that all interdepartmental activities are aligned to the business plan. Manager – Information Technology
LOTTE India Corporation Limited from Apr-2014 to Sep-2015
• Accountable for uptime of servers, LAN/WAN network, SAP and other applications and day to day IT operations for Corporate office, factories, regional offices and depots.
• Lead a team of ABAP programmer, SAP functional consultant, web developer and administrators of server and network. Closely functioned with Korea team for other SAP support and requirements. Recommend on IT budget for India operation. Manager – IT Services
Sundaram Infotech Solutions from Dec-2010 to Apr-2014
• Operate, maintain and support IT Services operation, with the assist of higher skilled specialists in carrying out timely resolution of any incidents and problems in order to ensure trouble-free, secure and consistent IT operations.
• Managed PAN India IT Services operation headed IT service delivery managers, central management team and operational support team members. Job Title Employer Location Period
Service Delivery Manager Precision Techserve Private Limited Chennai Mar 2009 - Mar 2010 Network Administrator Jashanmal National Company L.L.C Dubai, UAE Jul 2005 - Oct 2008 Manager-Customer Support Unity Electro Systems Private Limited Coimbatore Aug 2000 - Jun 2005 Network Engineer Gulf Computer Services W.L.L, Manama Bahrain Feb 1997 - May 2000 Customer Service Executive Melstar Information Technologies Ltd Chennai Aug 1995 - Feb 1997 Customer Support Engineer Business Link Automation (India) Ltd Chennai Jun 1994 - Jul 1995 Page 4 of 4
PROFICIENT CERTIFICATIONS
PROFESSIONAL AFFILIATIONS
SCHOLASTIC
• MBA - Master of Business Administration in “Project Management”, Alagappa University
• BCA - Bachelor of Computer Application, Alagappa University
• DEEE - Diploma in Electrical and Electronics Engineering, Directorate of Technical Education ENHANCEMENT TRAININGS
• Certificate of participation: SMILE “Service Management Integrated Lifecycle Enabler” training workshop by KPMG in India
• Successfully completed the IBDN 303 course “IBDN Design & Concept” from Nordex/CDT cable design technology
• CISCO system completion of certification: “AWLF & CAWS” course (Aironet Wireless LAN Fundamentals & CISCO Aironet Wireless Survey)
• “Fiber Optics Technology and Applications” Participated workshop and seminar conducted by Fiber Optic Association Inc., USA. (India chapter)
• “Computer Hardware Servicing and Maintenance: course, organized by Government of India, Ministry of Industry, SISI, Chennai, India
PERSONAL DETAILS
Date of Birth: 08 July 1970 Current Location: Coimbatore Onboard time: 60 Days Ready to relocate Languages: Tamil, English, Malayalam (Moderate), Hindi (Moderate)
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