Data Analyst Engineer
Resume:
Cincinnati, OH *****
Mobile 843-***-****
Email **********@*****.***
Leroy J. Cordes, Jr.
Objective
Skills
To gain employment in a technical/data analyst position that will utilize my organizational and technical skills.
Proficient in the following applications: SQL Server 2005, SQL Server 2008 R2, SQL Server 2012, SQL Server 2014, Microsoft Access, Microsoft Excel, Crystal Reports, Microsoft Reporting Services, Business Objects
Experience
March 2016 - June 2020 Greater Cincinnati Behavioral Health Services
Cincinnati, OH
Database and Reporting Analyst
●Served as database administrator for several clinical healthcare systems utilized by the agency.
●Maintained report management system (Business Objects).
Updated user accounts, updated repository, and report scheduling.
●Developed and implemented custom reports for agency in Crystal Reports and SSRS.
●Converted existing SSRS Reports from acquired/merged agencies into Crystal Reports.
●Served as backup phone/email support for IT staff.
September 2012 – February 2016 Blackbaud, Inc Charleston, SC
Technical Consultant II – GMBU Professional Services
●Convert Data Systems to Company’s fundraising software application (The Raiser’s Edge) for non profit organizations.
●Perform customizations on existing Raiser’s Edge databases
●Conduct implementation consulting sessions with Blackbaud clients.
●Promoted to Level II consultant in 2014
January 2011- September 2012 Blackbaud, Inc Charleston, SC
Technical Consultant I – ECBU Professional Services
●Write estimates and scopes of work for custom reporting requests
●Design and implement custom reporting writing services for Business Intelligence solutions and other Blackbaud products in SSRS and Crystal Reports
January 2008 – December 2010 Blackbaud, Inc Charleston, SC
Developer Solutions Engineer
●Provide client email/phone support for custom reports
●Design and implement custom report writing services
●Provide customized onsite training sessions to clients
●Review and scope client report requests
June 2006 – December 2007 Blackbaud, Inc. Charleston, SC
Data Analyst
Provided knowledgebase statistics reports for Support Information Management Team.
Analyzed maintenance retention, new clients data
Provide statistical data for Voice of the Customer Quarterly meetings
Served as a resource for Sales and Professional Services for Maintenance/Support client profiles
Managed Customer Support Department’s reporting needs
January 2004–June 2006 Blackbaud, Inc. Charleston, SC
Developer Solutions Engineer
●Provided client support for custom reports
●Top performer in custom report writing services.
●Implemented training courses for Developer Solutions
Support (Crystal)
January 2002- January 2004 Blackbaud, Inc. Charleston, SC
Developer Solutions Specialist
Supplied client support for custom reports, The Information Edge, Blackbaud Analytics Research Center, United Way Campaign Management System, and RE: Open.
Received MVP award for customer support in July 2004
Volunteered as a speaker at Blackbaud’s annual conference for philanthropy.
April 1999-January 2002 Blackbaud, Inc. Charleston, SC
Customer Support Analyst
Provide client phone/email support for front end and back end usage of fundraising applications.
Met or exceeded all department goals
Earned promotion to Support Specialist.
Joined Crystal Team in 2001 which specialized in resolving issues and provided instruction in utilizing Crystal Reports for custom reporting needs.
October 1995-March 1999 Cigna Healthcare Charleston, SC
Customer Service Representative
●Provided medical insurance information to clients.
●Processed and analyzed patient and provider appeals.
●Processed and approved resubmitted medical claims.
Education
1993-1995 Trident Technical College North Charleston, SC
Certificate of Completion for Computer Electronics
Participated in Associate Electronic Engineering program
1992 Berkeley High School Moncks Corner, SC
Graduated in the top five percentile.
Interests
Reading, golf, computers, cooking, volunteer work (construction).
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